Virtual Assistant

Paul

1,500/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I'm Paul Njoroge Njenga, an experienced Executive and Administrative Assistant with a strong background in calendar management, customer communication, CRM systems, task coordination, data management, and operational support. Supporting amazing companies across different timezones here in Nairobi, Kenya and am done hiding. I thrive in fast-paced environments where organization, discretion, and initiative matter. Whether it's managing your daily schedule, coordinating appointments, keeping proje...

Top Skills

Account Management · 5 yearsAccounts Payable/Receivable · 5 yearsAdobe Illustrator · 5 yearsAdobe InDesign · 5 yearsAdobe Photoshop · 5 years

Skills & Expertise

Sales & Business Development

Zoho CRMExpert
Account ManagementExpert
B2B SalesExpert
Lead GenerationExpert
Cold Email OutreachExpert
Proposal WritingExpert
Linkedin OutreachExpert
NegotiationExpert
Warm Outreach & Appointment SettingExpert
Sales PresentationsExpert
Sales Funnel ManagementExpert
SalesforceExpert
Apollo.ioExpert
ZoomInfoExpert

AI & Automation

GitHub CopilotExpert
PerplexityExpert
Copy.aiExpert
SoraExpert
n8nExpert
ZapierExpert
Workflow AutomationExpert
OpenAI APIExpert
Claude/Anthropic APIExpert
AWS BedrockExpert
Data LabelingExpert

Content & Writing

Creative WritingExpert
Email CopywritingExpert
CopywritingExpert
Blog WritingExpert
Product DescriptionsExpert
ScriptwritingExpert
GhostExpert
Editorial Calendar ManagementExpert
StrapiExpert
ContentfulExpert

Customer Success

Live Chat SupportExpert
Phone SupportExpert
Social Media SupportExpert
Ticket ManagementExpert
Lead ManagementExpert
Technical SupportExpert
Video SupportExpert
Email SupportExpert
ZendeskExpert
IntercomExpert
LiveChatExpert
FreshdeskExpert
Customer.ioExpert

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Expert
Google Analytics 4Expert
Data MiningExpert
MetabaseExpert
Predictive AnalyticsExpert
Python (Pandas/NumPy)Advanced
AmplitudeAdvanced
StreamlitAdvanced

Design & Creative

FigmaExpert
Adobe XDExpert
Design SystemsExpert
Adobe PhotoshopExpert
Adobe InDesignExpert
Brand Identity DesignExpert
Affinity DesignerExpert
Social Media GraphicsExpert
Presentation DesignExpert
Brand Asset ManagementExpert
CorelDRAWExpert
CanvaExpert
Adobe IllustratorExpert
Logo DesignExpert
Adobe Premiere ProExpert
Motion GraphicsExpert
CapCutExpert
Video EditingExpert
YouTube OptimizationExpert
DaVinci ResolveExpert
Final Cut ProExpert
After EffectsExpert
Color GradingExpert
BlenderAdvanced
3D ModelingAdvanced

E-commerce & Marketplace

eBayExpert
TikTok ShopExpert
Shopify PlusExpert
Facebook MarketplaceExpert
Amazon Seller CentralExpert
Amazon FBAExpert
ShopifyExpert
DropshippingExpert
Marketplace SEOExpert
WordPressExpert
Product Listing OptimizationExpert
Order ProcessingExpert
Inventory ManagementExpert
Print on DemandExpert
Order FulfillmentExpert

Finance & Accounting

QuickBooksExpert
FreshBooksExpert
XeroExpert
WaveExpert
NetSuiteExpert
BookkeepingExpert
Accounts Payable/ReceivableExpert
Payroll ProcessingExpert
Financial ReportingExpert
Tax PreparationExpert
Financial AnalysisExpert
Budget ManagementExpert
Crypto AccountingExpert
Risk ManagementAdvanced

Marketing & Growth

SEO (Technical & Content)Expert
Meta Ads (Facebook/Instagram)Expert
TikTok AdsExpert
Content MarketingExpert
Google Tag ManagerExpert
Product HuntExpert
ChatGPT for MarketingExpert
Email MarketingExpert
Conversion Rate OptimizationExpert
Facebook Business ManagerExpert
Pinterest AdsExpert
LinkedIn AdsExpert
Google AdsExpert

Human Resources

TimekeepingExpert
Policy WritingExpert
SOP WritingExpert

Software Development

Google Cloud PlatformExpert
GitHub ActionsExpert
Python (Django/FastAPI)Advanced

Specialized Skills

Technical TrainingExpert
Coaching & MentoringExpert
Health CoachingExpert
Mental Health SupportExpert
Medical BillingExpert
Nutrition PlanningExpert
Medical TranscriptionExpert
Telehealth SupportAdvanced

Virtual Assistance & Admin

Calendar ManagementExpert
Travel PlanningExpert
Data EntryExpert
Executive Assistant ServicesExpert
Research & Information GatheringExpert
BardeenExpert
CalendlyExpert
Personal Assistant ServicesExpert
Meeting CoordinationExpert
Document ManagementExpert
Email ManagementExpert
AsanaExpert
NotionExpert
TrelloExpert
BasecampExpert
AirtableExpert
CodaExpert
JiraExpert
LinearExpert
ClickUpExpert
Monday.comExpert

Work Experience

Executive Virtual Assistant

Upwork

Mar 2021 - Present

Key Achievements:

Managed executive calendars and inboxes across multiple international time zones, reducing response delays by 60% while maintaining zero-backlog standards. Coordinated 30+ international business trips annually across the US, UK, Australia, and Africa with no scheduling disruptions. Managed and maintained over 200 CRM accounts, ensuring accurate records and smooth stakeholder communication. Handled 80+ daily customer interactions across email, phone, and live chat while maintaining high service standards. Supported cross-functional teams using Asana, Trello, and ClickUp to improve project coordination and workflow efficiency. Prepared executive briefing notes, meeting agendas, and stakeholder communications for leadership teams.

GitHub CopilotZoho CRMZapierCopy.aiClaude/Anthropic APIAWS BedrockWorkflow AutomationSoraOpenAI APIn8nCreative WritingBlog WritingGhostContentfulLive Chat SupportEditorial Calendar ManagementProduct DescriptionsEmail CopywritingScriptwritingStrapiCopywritingPhone SupportEmail SupportLiveChatTechnical SupportZendeskFreshdeskGoogle Sheets (Advanced)Customer.ioIntercomVideo SupportExcel (Advanced)Google Analytics 4MetabaseFigmaStreamlitPredictive AnalyticsAdobe XDDesign SystemsAdobe PhotoshopAffinity DesignerBrand Asset ManagementPresentation DesignBrand Identity DesignAdobe InDesignSocial Media GraphicsCanvaAdobe IllustratorYouTube OptimizationVideo EditingAdobe Premiere ProLogo DesignCapCutColor GradingDaVinci ResolveeBayTikTok ShopShopify PlusAmazon Seller CentralFacebook MarketplaceDropshippingAmazon FBAMarketplace SEOOrder ProcessingOrder FulfillmentPrint on DemandProduct Listing OptimizationWordPressInventory ManagementShopifyQuickBooksWaveNetSuiteCrypto AccountingRisk ManagementAccount ManagementLead GenerationB2B SalesCold Email OutreachNegotiationLinkedin OutreachSales PresentationsWarm Outreach & Appointment SettingProposal WritingSalesforceApollo.ioZoomInfoTikTok AdsProduct HuntConversion Rate OptimizationLinkedIn AdsPinterest AdsEmail MarketingGoogle Tag ManagerMeta Ads (Facebook/Instagram)SEO (Technical & Content)Content MarketingChatGPT for MarketingFacebook Business ManagerGoogle AdsTelehealth SupportTechnical TrainingCoaching & MentoringMental Health SupportHealth CoachingCalendar ManagementTravel PlanningNutrition PlanningMedical BillingData EntryMeeting CoordinationBardeenResearch & Information GatheringPersonal Assistant ServicesExecutive Assistant ServicesCalendlyDocument ManagementEmail ManagementAsanaBasecampJiraCodaTrelloNotionAirtableLinearClickUpMonday.com

Quick Stats

Age23 years
English LevelFluent
Other Languages
SwahiliConversational
FrenchBasic
ID VerificationNot verified
Portfolio
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Certifications

Virtual Assistance
Virtual Assistance
Digital Marketing