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I have over 10 years of experience in accounting and finance, with strong skills in bookkeeping, accounts payable, accounts receivable, bank reconciliation, financial reporting, and account management. I am detail-oriented, reliable, organized, and comfortable working independently. I learn quickly, adapt to new systems, and always make sure my work is accurate and completed on time. I believe my experience, dedication, and willingness to grow make me a great addition to your team.

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SEO and digital marketing specialist with technical SEO, content strategy and AI optimisation experience.

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Gladys is a highly experienced, multi-skilled, and premium Virtual Assistant with over two decades of professional expertise focused on operational excellence and digital execution. She specializes in providing reliable, hands-on support that scales businesses and streamlines executive functions. Her core expertise covers the full spectrum of essential VA duties: - Project Coordination & Account Management: Expert at orchestrating complex projects, ensuring strict organizational integrity, and managing client accounts to deliver a seamless, positive experience from start to finish. - Executive Assistance & Administrative Support: Providing high-level, proactive support, including expert calendar and email management, managing sensitive correspondence, and coordinating schedules across multiple time zones. - Digital Marketing & Content Creation: Skilled in Social Media Management, SEO Writing, Copywriting, and Graphic Design. She develops engaging content, manages campaigns, and creates visuals that effectively build brand awareness and drive audience engagement. - Customer Support & Technical Proficiency: Proven ability in customer service, chat support, and data analysis, with a background that includes managing mission-critical systems and providing high-level technical support. Gladys is an accountable, reliable professional who consistently takes initiative and implements efficient workflows. Her Bachelor’s Degree in Journalism, graduate-level studies in English, and Lean Six Sigma certification underscore her commitment to quality, clear communication, and process optimization in every task she undertakes.

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Results-oriented graduate with a strong foundation in Finance, Digital Marketing, and Data Analytics. Skilled in data-driven decision-making, financial analysis, market research, and digital campaign performance evaluation. Experienced in academic and practical research, with a growing interest in service management, economic analysis, and business strategy, particularly within emerging markets. Highly analytical, detail-oriented, and motivated to contribute value in fast-paced, growth-focused organizations.

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Motivated healthcare administration professional with 3 years of experience supporting clinical and operational functions in fast-paced healthcare environments. Proven ability to enhance office efficiency by streamlining workflows, improving scheduling accuracy by 25%, and maintaining 99% compliance with documentation and patient record standards. Skilled in patient relations, data management, and cross-functional coordination. Dedicated to improving organizational performance, supporting quality care delivery, and ensuring a seamless patient experience.

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Helping Businesses Ignite Growth with Digital Solutions that Drive Quality Leads & Maximize ROAS

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Organized and discreet Executive Assistant, HR, and Operations professional with 13+ years of experience supporting CEOs, business owners, and management teams across hospitality, pharmaceutical, real estate, professional services, and customer operations. Experienced in executive support, HR administration, recruitment coordination, employee onboarding, workforce management, and day-to-day business operations. Trusted to manage sensitive information, coordinate people and processes, maintain accurate records, and keep business priorities on track. Built on a strong foundation in operations and team leadership, with hands-on experience managing a team of 24 employees, overseeing new hires, conducting interviews, coordinating training, managing escalations, monitoring KPIs, and driving employee performance and development. Combines people management with operational discipline, process improvement, and structured reporting to support business efficiency and service quality. Proficient in executive calendar and email management, recruitment support, employee records administration, onboarding, training coordination, performance management, project tracking, vendor management, invoicing, end-to-end accounting cycle support, CRM management, research, and analytics reporting. Also experienced in social media management and content support, including content calendars, scheduling, newsletters, and branded materials. Adept at working independently, handling multiple priorities, and supporting international teams across different time zones.

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Actuarial Science and IT graduate with a strong foundation in data analysis, problem-solving, record management, and business operations, complemented by hands-on experience in financial analysis, actuarial modelling, data validation, and performance reporting. Experienced in utilizing Microsoft Excel, Microsoft Office Suite, Google Workspace, and data management tools to analyze information, maintain accuracy, generate reports, and support informed decision-making. Demonstrates exceptional attention to detail, organizational skills, and the ability to work independently while meeting deadlines and maintaining high standards of accuracy. Alongside a strong analytical background, possesses over two years of experience in customer relations, customer support, sales support, and complaint resolution within high-volume customer-facing environments. Proven ability to respond to customer inquiries, provide accurate information, resolve concerns professionally, maintain customer records, and build lasting client relationships. Skilled in handling customer interactions through phone, in-person, and digital communication channels, conducting follow-ups, escalating complex issues appropriately, and ensuring high levels of customer satisfaction. Recognized for excellent communication, empathy, problem-solving abilities, and a customer-first approach that consistently contributes to positive customer experiences and business growth

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Develop and execute comprehensive plan business, marketing, communications, digital and brand strategy.

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E-commerce & Growth Marketing Consultant | D2C & B2C | Shopify, Amazon, CRO & Lifecycle Marketing I’m a CIM-certified digital marketing and e-commerce professional with 9+ years of experience across wellness, healthcare, and consumer electronics, including Hi-Lyte, My 1Health, and LG Electronics. My strength is connecting customer acquisition, the online shopping experience, and retention. I combine growth strategy with hands-on execution across storefront optimisation, performance marketing, CRM, SEO, and product launches, focusing on online sales, conversion, and marketing efficiency. I have worked with US consumer brands and across international markets, coordinating creative, development, product, sales and external partners to deliver campaigns and e-commerce projects. SELECTED EXPERIENCE AND IMPACT Hi-Lyte | E-commerce & Growth Marketing • Supported the Adapted Nutrition to Hi-Lyte rebrand, including a Shopify storefront overhaul, content migration and brand alignment. • Improved product-page conversion through layout, imagery and CTA optimisation, and supported strong Meta retargeting performance by aligning product pages with campaign creative. • Managed storefront merchandising and promotional experiences across product launches, seasonal campaigns, bundles, subscription offers and VIP initiatives. • Improved email deliverability through audience segmentation, database cleanup and platform migration, with subsequent work spanning Klaviyo campaigns and lifecycle automation. • Coordinated Shopify and Amazon fulfilment workflows, including SKU alignment, inventory coordination and subscription-order troubleshooting. My 1Health | Global Growth Marketing • Increased online sales by 26%, improved ROAS by 20% and grew organic traffic by 125% year over year. • Led acquisition strategy across paid media, SEO, content and partner channels, covering budget allocation, campaign optimisation and landing-page experimentation. • Developed segmented lifecycle programmes for onboarding, education, retention and reactivation. • Translated analytics, CRM and advertising data into performance reporting, forecasts and channel recommendations. LG Electronics East Africa | Digital Marketing & E-commerce • Managed digital commerce activity across 7 countries and 11 retail partners, covering product merchandising, channel campaigns and online go-to-market execution. • Increased “Where to Buy” clicks by 462% and conversion rate by 1,027%, with annual website traffic reaching 2.7 million. • Coordinated new product introductions and promotional campaigns across product, marketing, sales and retail partners. • Optimised product visibility and customer journeys across brand websites and retail e-commerce channels. CORE EXPERTISE • E-commerce strategy and management • Shopify storefront optimisation • Amazon marketplace management • Conversion rate optimisation • Paid acquisition • CRM and lifecycle marketing • Subscription programmes • Product launches and merchandising • SEO and content strategy • Analytics and attribution • Cross-functional project management PLATFORMS AND TOOLS Shopify, Klaviyo, Google Ads, Meta Ads, GA4, Google Tag Manager, Google Search Console, SEMrush, HubSpot and Mailchimp. I’m seeking e-commerce and growth marketing opportunities with D2C and B2C brands where online sales are a core revenue channel, particularly roles combining commercial planning, acquisition, storefront performance and customer retention.

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5 yrs, 3 CRMs, 40% faster sales cycles. I build email systems that generate, nurture qualified leads

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Results-driven SEO Specialist and Virtual Assistant with over 5 years of experience in digital marketing, administrative support, and online business management. Skilled in SEO strategy, social media management, lead generation, and funnel building, with a strong track record of helping clients boost visibility, streamline operations, and scale their brands. Adept at handling diverse tasks—from keyword optimization and analytics tracking to content scheduling, CRM updates, and client communications. Known for being proactive, detail-oriented, and highly adaptable in fast-paced remote environments, delivering consistent results with professionalism and precision.

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Virtual Assistant and Executive Support Specialist with 4+ years of combined experience in administrative operations, executive assistance, sales, and client support. Skilled in managing schedules, coordinating tasks, handling confidential information, maintaining digital records, and streamlining workflows. Tech-savvy, detail-oriented, proactive, and quick to adapt to new tools and processes.

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Most banking apps ask users to come to them. At Kira we went where users already are. I lead product strategy and roadmap for a WhatsApp native bank covering payments, transfers and cross border transactions. We grew transacting users 40% month over month for two straight quarters and have processed over ₦100M in transaction volume in a single day. I am a product leader with over 7 years of experience building AI enabled fintech, digital lending and healthtech products from zero to scale across Nigeria and the UK. The pattern in my work is simple. I take messy, high friction onboarding and financial journeys and make them so easy that people actually finish them. Work I am proud of includes embedding AI credit scoring into a digital lender, which cut non performing loans by 15% and loan approval time by 30%. Launching two lending products for SMEs and underserved customers that lifted revenue 12%. Shipping a DICOM API in telemedicine that reduced diagnostic turnaround by 40%. And helping deliver a national health data wallboard for the Sierra Leone Ministry of Health. My approach is product discovery before roadmap, experiments before opinions, and one metric that matters per launch. I run A/B tests, live in the funnel data, and use AI tools every day for research synthesis, requirements and analysis. I do my best work with engineers, risk and compliance in the same room. Shipping in regulated markets is a strength I have built over years, not a constraint. I am open to Senior Product Manager, Product Owner, Project Manager and Growth Product roles at fintech, healthtech and AI companies. See my work at [link hidden]

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I am an experienced Virtual Assistant specializing in comprehensive administrative support, email management, and executive data handling. I bring advanced proficiency in managing complex inboxes, handling professional correspondence with zero errors, and keeping digital workflows organized. With over 5 years of professional corporate communications background, I possess a sharp eye for detail, strong organizational skills, and absolute reliability under pressure. I am fully equipped to streamline your daily administrative tasks, manage email scheduling seamlessly, and deliver exceptional support to keep your operations running smoothly.

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I am a versatile and detail-oriented Virtual Assistant with nearly five years of experience supporting U.S.-based clients across healthcare, eCommerce, and social media management. I bring a strong background in customer support via email, chat, and phone, with a focus on delivering efficient, accurate, and professional service. In healthcare, I have experience handling medical records, coordinating with providers, managing patient inquiries, and ensuring HIPAA-compliant processes. In eCommerce, I support order management, customer inquiries, issue resolution, and platform navigation. Additionally, I have worked as a social media virtual assistant, managing accounts, scheduling content, and maintaining consistent online engagement. I am highly organized and comfortable managing multiple tasks, including data entry, appointment scheduling, follow-ups, and content coordination. My ability to multitask, combined with strong attention to detail, allows me to maintain quality across different responsibilities. I prefer a remote work environment that values clear communication, structure, and accountability. I work well independently, take initiative when needed, and am committed to providing reliable support that contributes to both client satisfaction and business growth.

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A results-driven Real Estate Professional specialising in property administration and lease management, with practical experience in tenancy administration, lease negotiations and renewals, rental billing, tenant relations, property inspections and facilities coordination. Skilled in managing lease documentation, monitoring rental accounts, coordinating property maintenance and ensuring compliance with lease agreements and organisational policies. Possesses strong organisational, communication and problem-solving skills, with a keen understanding of property operations, asset management and the importance of maintaining efficient and sustainable property portfolios. Committed to delivering effective property management solutions while maximising asset value and enhancing tenant satisfaction.

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Work Preferences: E-commerce Specialist Employment Type: • Full-time •Work From Home Setup • Open for Any Shift (8hrs) Direct Sales Credit Card Agent (Shopping Malls) • Drive high-volume client acquisition by proactively engaging mall customers, identifying their financial needs, and effectively closing credit card acquisitions. • Consistently meet and exceed monthly sales targets through persuasive communication, strategic product placement, and objection-handling techniques. • Deliver exceptional customer service by accurately addressing product inquiries, resolving concerns professionally, and ensuring a positive customer experience that leaves clients fully satisfied. • Streamline the application lifecycle by guiding clients through documentation requirements and processing credit card applications with high efficiency and data accuracy. • Analyze consumer preferences and behavior to pitch the most suitable financial products, aligning bank offerings with immediate customer needs. Affiliate Promoter (TikTok & Shopee) • Optimize commission revenue within the e-commerce ecosystem by identifying, selecting, and promoting high-demand, trending retail products. • Analyze key engagement metrics and viewer data to refine content strategies, boost conversions, and maximize click-through rates. • Execute strategic content publishing timelines across TikTok and Shopee to maximize audience reach and leverage algorithmic traffic peaks.

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I am a specialized Shopify store manager and executive assistant who bridges the gap between front-end eCommerce operations and back-end executive administrative support. I handle everything from order fulfillment, product listing optimization, and customer support to proactive calendar management, workflow automation, and high-level project coordination. Running a growing Shopify store often leaves founders drowning in repetitive logistics, chaotic scheduling, and endless customer inquiries, leaving zero time for big-picture strategy. I eliminate this operational friction by stepping in as your reliable second-in-command, streamlining your day-to-day workflows, and organizing your digital workspace. With your store operations on autopilot and your inbox managed, you reclaim your time to focus strictly on scaling your brand, product development, and driving revenue. You gain total peace of mind knowing your customers are happy, your store runs flawlessly, and your administrative needs are handled before they become bottlenecks. A successful eCommerce business requires exceptional customer experiences on the outside and organized, streamlined systems on the inside. That is exactly what I bring to your business. If you are looking for a dependable, adaptable, and proactive partner to bring structure to your operations and help your store run like a well-oiled machine, let’s connect today.

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Customer Care Representative with 10+ years of progressive experience in customer support, client relations, call center operations, and service recovery. Skilled in handling high-volume inquiries, resolving complex issues, processing orders, and ensuring exceptional customer satisfaction. Proficient in CRM systems, ticketing platforms, live chat, and MS Office tools. Proven track record of improving customer experience, streamlining service processes, training support teams, and contributing to retention and loyalty goals. Experienced working with NGOs and corporate organizations across Kenya.

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