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I am a virtual assistant with more than 3 years of expertise in appointment setting( ISA ), operations and B2B communication. Additionally, I have six years of experience as a customer service support, technical and hardcore sales.

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Highly organized and results-driven Executive Virtual Assistant with over 10 years of experience in BPO, remote operations, and administrative support. Skilled in executive assistance, calendar and email management, client coordination, workflow optimization, documentation, and daily business operations. Experienced in supporting Australian and international businesses, managing multiple accounts, coordinating teams, and ensuring efficient execution of business priorities. Resourceful, proactive, and committed to delivering reliable executive and operational support.

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With over six years of experience in the industry, I excel in providing clear, concise, and empathetic communication, an essential skill in achieving high customer satisfaction. I’m experienced in managing high-volume workloads, often handling 4–5 chats and emails simultaneously while maintaining efficiency and accuracy. I consistently focus on delivering excellent service and achieving high CSAT (customer satisfaction) scores. My strengths include clear communication, adaptability, and a proactive, solution-oriented approach. I'm highly trainable, passionate about helping others, and thrive in fast-paced, team-driven environments. I am proficient in essential customer service tools, including Intercom, Zendesk, GoHighLevel, Circle, Zoho, Slack, Quo, Circle, Notion, Confluence, Jira, Kustomer, Airtable, and Google Workspace. This familiarity enables me to navigate and utilize industry-standard platforms efficiently. I'm also committed to continuous learning, allowing me to quickly master new tools and processes. I’m confident that my skills and customer-first mindset will allow me to make a meaningful contribution to your team from day one.

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Hi there! Here's a quick summary about me: In [phone hidden], I started my first part-time job as a Social Media Manager. My tasks includes Captioning, Scheduling and creating interactive contents. In [phone hidden], I worked in a BPO company as a Mortgage Specialist. I processed loan applications, I take minimal inbound and outbound calls. It's mostly administrative tasks which includes cross checking documents, verifying payoffs, CRM management, and phone management. Then I became the Client Support Specialist in [phone hidden]. Managing 4 accounts with minimal calls and more of admin tasks. In [phone hidden], I started working as an Admin Assistant and Social Media Manager for a cleaning company in Australia. I handle content creatives, ideas, captioning, scheduling, appointment setting, staff and client messages, email management, client & staff sourcing and phone management.I'm a dedicated Virtual Assistant with a positive personality, I make sure to complete tasks at the given time. I'm a mom of a 2 year old son. I'm beyond motivated to work hard, to be fully committed--and love what I do! I care for my client's businesses, I'm a business partner you can definitely count on. If you're interested in working with me, I'm happy to provide you the assistance that you need!

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Customer-focused professional with nearly 11 years of combined experience in customer support, technical support, sales, training, and virtual assistance. Skilled in chat, email, and phone support, CRM platforms, customer relationship management, issue resolution, and documentation. Adaptable, organized, and quick to learn new tools and processes, with a strong commitment to delivering excellent customer experiences and supporting business goals.

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15 years of BPO experience supporting U.S.-based clients Customer service • quality • operations • documentation • reporting • follow-up About Me A practical support professional with a strong operations mindset. I’m Danna Katrina Gregorio, a results-driven Client Support Specialist with over 10 years of experience in fast-paced, high-volume BPO environments. My background spans customer support, client communication, quality assurance, team leadership, collections, reporting, and account support for U.S.-based clients. I’m comfortable working with structured processes, documentation, follow-ups, performance tracking, and day-to-day support tasks. I pay close attention to details, especially when accuracy, clear communication, and keeping records organized matter. I’m now bringing that experience into Virtual Assistant, Customer Service, and Administrative Support roles where I can help keep operations organized, customers supported, and tasks moving from request to resolution.

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Nory is an experienced virtual professional with more than 10 years of combined experience in customer service, technical support, administrative support, onboarding, sales, and virtual assistance. Throughout her career, she has worked with businesses across various industries, supporting daily operations, managing client communications, coordinating administrative tasks, handling payments, and assisting with onboarding and business processes. Her experience also includes social media management, content creation, and real estate media support, including photo organization and editing, video quality checks, file management, and ensuring media deliverables meet quality standards before client delivery. In her current role as a Real Estate Media Assistant, Nory uses tools such as Adobe Photoshop, Lightroom, Bridge, AutoHDR, Spiro, and Dropbox to support media processing, quality assurance, and client delivery. She also monitors incoming payments and maintains accurate payment records. Combined with her virtual assistance experience, these responsibilities have strengthened her ability to manage detailed workflows while maintaining accuracy and efficiency. Nory is adaptable, dependable, and comfortable working across different roles, systems, and environments. She approaches her work with professionalism, attention to detail, strong organizational and problem-solving skills, and a willingness to continuously learn and improve. She also holds a Bachelors degree in Nursing, which has strengthened her critical thinking, time management, and interpersonal skills. With a well-rounded background in corporate support, business administration, customer service, payment operations, and media-related tasks, she brings a practical, organized, and client-focused approach to every role she takes on.

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Results-driven Administrative Virtual Assistant with 6+ years of experience providing administrative support, customer service, scheduling, email management, CRM administration, bookkeeping support, and document management for U.S.-based clients.

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Experienced Virtual Assistant and Administrative Professional with 9 years of experience in the BPO industry, specializing in healthcare administration, medical billing, real estate portfolio management, customer service, and sales support. Skilled in handling administrative tasks, managing work orders, coordinating maintenance requests, communicating with clients and tenants, maintaining accurate records, and managing high-volume calls. I am organized, detail-oriented, adaptable, and committed to delivering efficient, accurate, and professional service. I can work independently, manage multiple priorities, and proactively resolve issues while maintaining confidentiality and building positive client relationships. I am seeking a long-term remote opportunity where I can contribute my experience, strengthen business operations, and support the company's growth.

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Customer Service, Account Management, and Business Operations professional with nearly 5 years of experience across BPO, client relations, and technology-driven businesses. Experienced in handling inbound and outbound calls, managing customer concerns, promoting products and services, conducting client follow-ups, and maintaining accurate CRM records. Skilled in building rapport, understanding customer needs, recommending suitable solutions, and delivering positive customer experiences. Confident communicator with strong organizational skills, attention to detail, and the ability to manage high-volume interactions while maintaining professionalism and empathy.

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Detail oriented Virtual Assistant to streamline operations, manage systems,& support business growth

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I am an Operations Virtual Assistant and Customer Support Specialist with over five years of experience supporting U.S.-based businesses across home services, property management, field services, e-commerce, and nonprofit organizations. I help businesses stay organized by managing customer inquiries, scheduling appointments, coordinating service requests, following up with leads, and keeping daily operations running smoothly. My experience goes beyond appointment setting. I've monitored job schedules, coordinated with owners and technicians, tracked jobs through completion, and handled cancellations, rescheduling, and customer updates when needed. I am comfortable working in high-volume, multi-account environments, handling inbound and outbound calls, documenting customer interactions, and following account-specific procedures. I have also supported after-hours operations, including urgent requests and escalation. My background includes order processing, payment and donation support, billing inquiries, and administrative tasks that require accuracy, confidentiality, and attention to detail. I am familiar with tools such as GoHighLevel, Markate, [link hidden], Google Workspace, Slack, and other business management platforms. I work independently, communicate clearly, and take ownership of tasks from start to finish. My goal is to help business owners spend less time managing routine operations while ensuring customers receive timely, professional support.

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I'm a detail-oriented Virtual Assistant with 2+ years of experience in remote operations, customer communication, administrative support, compliance, and documentation. I help businesses stay organized, respond to customer needs, manage information accurately, and keep day-to-day tasks on track. Here's how I can support you: • Customer and client communication • Email and inbox management • Calendar and appointment coordination • Data entry and record management • Customer inquiries and follow-ups • Documentation and file organization • Reports, trackers, and administrative support • Research and information verification My experience includes: • Handling high-volume customer and case information • Maintaining accurate records and documentation • Coordinating schedules and follow-ups using Google Calendar • Communicating professionally with customers and internal teams • Handling confidential information with discretion • Following detailed procedures and client-specific requirements Tools I use: Google Workspace, Microsoft Office, Slack, Zendesk, Looker, Maestro, Yext, Canva, CapCut, ChatGPT, Asana, Hubspot, ClickUp, and Claude. What you can expect from me: • Professional and clear communication • Strong attention to detail • Organized and reliable follow-through • Calm and respectful customer service • Quick to learn new systems and workflows My goal is to be a dependable support partner who helps keep your clients, information, and daily operations organized.

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• Administrative & Financial Support: Experienced as a Company Secretary handling employee payroll, utility logging, financial/income reporting, and reporting directly to company finance leadership. • E-Commerce & Virtual Assistance: Proven track record supporting e-commerce operations (Shopify, ShipStation, Salesforce, Gorgias), managing multi-channel customer inquiries (email, social media, SMS), and handling custom digital order layouts. • Architectural Drafting & Design: Holds a Bachelor of Science in Architecture from La Consolacion College Bacolod. Skilled in AutoCAD (2D/3D Mesh), SketchUp (2D/3D modeling & rendering), site progress inspections, and architectural planning for residential developments and resort structures. • Digital Media & Design: Proficient in Adobe Photoshop, Corel, Canva, CapCut, and SketchUp to create marketing materials, party setup layouts, banners, and promotional graphics. • Customer Service & Operations: Experienced in technical support, customer service troubleshooting, real estate sales/marketing, and inventory management. Core Software & Tools Proficiency: • Design & Drafting: AutoCAD, SketchUp, Adobe Photoshop, Corel, Canva, CapCut • E-Commerce & CRM: Shopify, ShipStation, Salesforce, Gorgias, Hubstaff, Slack • Office & Productive Suite: MS Office (Excel, Word, PowerPoint), Google Apps

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Strategic Operations Executive and former COO with over a decade of experience scaling high-growth teams in fast-paced, remote environments. Expert in architecting Lean Agile workflows, removing operational bottlenecks, and managing cross-functional creative teams. Proven track record of working directly with founders to translate aggressive growth goals into high-performance execution.

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Logistics, Procurement and Operations Professional with experience supporting supply chain activities, inventory management, customer service, operational coordination and digital business operations. Skilled in coordinating procurement processes, managing inventory records, monitoring stock movements, supporting customer onboarding, resolving enquiries and maintaining accurate operational documentation. Experienced in supporting digital financial service operations through Equitel Desk Support at Equity Bank and procurement and supply chain operations at Tharaka Nithi County Assembly. Brings strong organizational, analytical, communication and problem-solving abilities, with developing knowledge of e-commerce operations, Shopify and data analytics. Capable of managing competing priorities, following established procedures and coordinating effectively with customers, suppliers and internal stakeholders.

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Results-driven sales, digital marketing, and account management professional with over 5 years of experience in inside sales, customer success, and digital advertising. Experienced in managing client relationships, optimizing Meta advertising campaigns, driving sales performance, and achieving business KPIs. Proficient in Salesforce and Meta Business Suite, with a proven track record of strong performance and recognition through leadership awards. Meta Certified Digital Marketing Associate with additional experience in team training, mentoring, and performance management.

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I am a detail-oriented and reliable professional with experience in Virtual Assistance, Administrative Support, and Customer Service. I specialize in helping businesses stay organized, efficient, and responsive by managing day-to-day tasks, handling communications, and ensuring smooth operations. I have strong skills in calendar and email management, data entry, document preparation, and customer support. I am comfortable working with different tools and platforms, and I adapt quickly to new systems and processes. I take pride in being proactive, meeting deadlines, and maintaining a high level of accuracy in everything I do. In customer support, I focus on clear communication, problem-solving, and creating positive experiences for clients. I understand the importance of professionalism, confidentiality, and building trust in every interaction. I am always eager to learn, grow, and contribute to teams that value efficiency and excellent service.

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I've been working to BPO Industry for 4 years. I was able to handle different accounts such as Telco, Hotel Reservations and Phone insurances having these experiences is really my edge to work with you.

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Experienced Business Development and Client Acquisition Specialist with 4+ years’ experience generating over $100,000 in corporate revenue across B2B and institutional accounts. Demonstrated success in managing full lead-to-close pipelines, executing high-value negotiations, and delivering post-sale engagement in both on-site and remote environments. Delivered a 32% increase in repeat business, reduced inquiry response time by 41%, and consistently exceeded acquisition targets. Managed day-to-day communication with clients via email, serving as the main point of contact for clients while ensuring timely responses and high satisfaction. Experienced in supporting client success and customer support initiatives across multiple digital platforms, including exposure to Customer Support Quality Assurance, Quality Assurance (QA) practices, and tracking quality metrics to enhance service delivery. Looking to transfer these skill sets into a remote-focused business development or client services role in the SEO or digital marketing space.

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