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With my 7+ years of proffessional life, I have gathered so much discipline in various fields and capacities of work. I live by the rule of NEVER STOP LEARNING.

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Highly organized and results-driven Executive Virtual Assistant with over 10 years of experience in BPO, remote operations, and administrative support. Skilled in executive assistance, calendar and email management, client coordination, workflow optimization, documentation, and daily business operations. Experienced in supporting Australian and international businesses, managing multiple accounts, coordinating teams, and ensuring efficient execution of business priorities. Resourceful, proactive, and committed to delivering reliable executive and operational support.

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I am a reliable and detail-oriented professional with experience in customer service, administrative support, social media management, and day-to-day business operations. I am comfortable handling customer inquiries, responding to emails and messages, organizing information, following up on tasks, and ensuring that work is completed accurately and on time. In my previous roles, I have supported clients and teams by managing recurring tasks, coordinating information, maintaining organized records, and communicating clearly with customers and colleagues. For example, I have handled customer requests from initial inquiry through follow-up, ensuring that issues were properly addressed and that customers received timely responses. I also have experience using tools such as Google Drive, Google Docs, spreadsheets, email, social media platforms, and other online systems to organize work and maintain productivity. I am a quick learner and can adapt easily to new software and processes. I take pride in being dependable, organized, professional, and proactive. Whether working independently or as part of a team, I focus on understanding what needs to be done, paying attention to detail, and delivering quality work within deadlines.

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Finance and data professional with 8+ years across banking (Barclays, Banc ABC), government (Ministry of Finance) and construction finance. I handle bank reconciliations, accounts payable and receivable, financial reporting, budgeting and data analysis with accuracy and speed. Former Data Analyst at BAMB, experienced in Excel and Google Sheets, and building AI-assisted workflows that cut manual work. Bachelor of Financial Engineering (Hons), now completing an MBA in Finance and Control. Reliable, detail-driven and comfortable working independently across time zones.

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Results-driven Legal Assistant and administrative professional with over seven years of combined experience in legal support, client services, financial administration and regulated business environments. Experienced in supporting attorneys with litigation processes, court docket monitoring, legal documentation, case management, diary coordination and confidential client communications across South African and US legal practices. Currently providing remote litigation support to a US-based law firm, managing high-volume case portfolios involving complaints, revivors, wage garnishments and default judgments in Ohio and Indiana. Demonstrates exceptional productivity, consistently processing over 60 accounts daily against a standard target of 35. Brings strong organizational skills, attention to detail, independent problem-solving abilities and proficiency in legal case management systems. Currently pursuing a Bachelor of Laws (LLB) at the University of South Africa (UNISA), combining practical legal experience with developing academic knowledge. Committed to delivering accurate, efficient and dependable support in fast-paced legal environments.

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Your practice deserves a reliable Medical Virtual Assistant to streamline your messy EHR Charts, reduce scheduling conflicts and reduce administrative bottlenecks that slow down your daily operations. My name is Freciah Wanjiru a Certified HIPAA-Compliant Medical Virtual Assistant with a clinical background in Community Oral Health and a Bachelor of Science in Biomedical Science and Technology. My healthcare background gives me a strong understanding of clinical workflows, patient care processes, and the day-to-day challenges of running a medical practice. I help physicians and healthcare teams save time, stay organized, and focus more on patient care by providing dependable administrative and clinical support, including: • Appointment scheduling and calendar management • Patient communication and follow-ups • Electronic Medical Records (EMR/EHR) management and data entry • Medical billing and coding and clean claim submission. • Medical documentation and records organization • Patient intake and coordination • Administrative support and workflow optimization • Medical transcription-fast accurate speciality aware- clinical documentation. What sets me apart is my combination of clinical knowledge, attention to detail, professionalism, and commitment to patient confidentiality. I understand the importance of accuracy, efficiency, and empathy in healthcare settings. My goal is to help you reduce your workload, improve practice efficiency, minimize workflow delays, and deliver a smoother patient experience. If you need a proactive, organized, and healthcare-informed Virtual Assistant who understands the clinical environment, I am ready to support your practice and help your team work more efficiently. Let's work together to make your practice more organized, productive, and patient-focused!

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With nearly three years of experience supporting a U.S.-based physical therapy practice, I handle healthcare administrative operations that require accuracy, follow-through, and familiarity with insurance processes. My work includes verifying patient eligibility and benefits, processing prior authorizations, monitoring authorization approvals and denials, reviewing clinical documentation, managing EMR records, and coordinating patient-related administrative tasks. Beyond healthcare, I have experience in B2B and B2C cold calling, lead generation, appointment setting, and customer outreach across different industries. I understand the importance of keeping operations moving, following up on pending tasks, and resolving administrative issues without constant supervision. I bring a combination of healthcare administration knowledge, client communication, and hands-on operational support.

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Organized and analytical professional with a background in accounts receivable, medical billing, and financial reconciliation. Seeking to apply skills in claim management, payment posting and adjustments and dispute resolution while growing in a healthcare organization.

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The VA Who Gets Things Done Turning chaos into organized workflows. With 7+ years of professional experience in virtual assistance, medical billing, accounts receivable, claims management, customer support, data entry, email outreach, and administrative operations, I help businesses stay organized, efficient, and focused on growth. Here's how I can help: Virtual Assistance & Administrative Support Email & Calendar Management Data Entry & Data Mining Medical Billing & Insurance Verification Claims Processing & Appeals Management Accounts Receivable & Collections Customer Service (Phone, Chat & Email) CRM & Documentation Management Order Processing & Billing Support Research & Lead Generation Why clients work with me: Detail-Oriented and Highly Organized Strong Communication Skills Fast Learner and Adaptable Dependable and Deadline-Driven Accurate and Efficient Work Delivery Proven Experience Across Multiple Industries Whether you need help managing administrative tasks, handling customer communications, processing claims, organizing data, or supporting your daily operations, I am committed to providing reliable support that helps your business run smoothly.

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With nearly 6 years of experience, I've had the privilege of collaborating with various professionals, including online coaches, real estate investors, recruitment specialists, and other business owners. My expertise spans credit repair specialist, insurance quoting analyst, customer service, sales associate, fraud analyst, data entry specialist, administrative assistant, real estate cold caller, and recruitment specialist. My capabilities are ever-expanding as I constantly strive to learn and push beyond my comfort zone. Clients often describe me as positive, driven, and eager to explore new possibilities. The focus of my business is to inspire others to stay creative and help them check off to-dos so they can be fully present for their true passions.

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CPA-K qualified Finance and Operations professional with over 10 years of experience spanning FMCG distribution, public sector finance, and running my own business. I bring hands on expertise in full cycle accounting, bookkeeping, budgeting, and reconciliations, with a track record of cutting month end close time, improving cash flow, and cleaning up messy books for growing businesses. Skilled in QuickBooks Online, Xero, and Advanced Excel. I've supported multi entity operations and remote finance functions with the same rigor as an in house controller. I'm available to provide reliable, detail driven virtual finance support, from daily bookkeeping to full financial reporting for businesses worldwide.

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With 3 years and 6 months of hands-on experience in the fast-paced BPO industry handling dynamic healthcare accounts, I bring corporate-grade reliability and organization straight to your business. Most recently, as a Billing and Benefits Specialist, I took the administrative burden off healthcare providers by managing insurance verifications and claims-related processes for them. This background shaped my adaptability, fast-paced multi-tasking, and commitment to accuracy. On the other hand, I also leveraged self-taught video editing skills—utilizing tools such as Canva and Filmora, to produce engaging visual content. By transforming a creative passion into a dependable skillset, I have consistently delivered polished and creative video projects. Now, as a Virtual Assistant, I use these exact skills to bring corporate-level organization, efficiency, and peace of mind to my clients' businesses

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Motivated healthcare administration professional with 3 years of experience supporting clinical and operational functions in fast-paced healthcare environments. Proven ability to enhance office efficiency by streamlining workflows, improving scheduling accuracy by 25%, and maintaining 99% compliance with documentation and patient record standards. Skilled in patient relations, data management, and cross-functional coordination. Dedicated to improving organizational performance, supporting quality care delivery, and ensuring a seamless patient experience.

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I am graduate of bachelor arts major in communication. I have been working with healthcare account for almost 8 years and my recent position is rcm AR follow up and medical billing which handles denied claims and payment processing. One of my transferable skills is problem solving, adaptability adaptability and flexibility in learning different systems with a short span of time. I also love to communicate and work with a team because it will make the work finish faster and efficiently.

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I have more than 5 years of experience in a BPO industry and 3 years as a Virtual Assistant with proficiency on different accounts especially with Healthcare Services. I have knowledge in different departments such as end to end Claims Billing, Insurance Verification, A/R, Payment Posting, and Customer Service,. My goal is to bring out the best of my potentials to be able to work and contribute in the goal and target of an organization with challenging environment that promotes personal growth and uplifts.

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With my Diploma in Information Technology and Certificate in Dental Nursing, I consider myself qualified having more than three years of customer-facing healthcare experience and hands-on IT helps desk training. I offer a practical combination of administrative accuracy, responsive communication and technical problem solving for a remote team.

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Dedicated and reliable professional with experience in customer service, chat support, and virtual assistance. Skilled in clear communication, problem-solving, and delivering excellent customer experiences. Proficient in handling online chats, managing tasks efficiently, and creating engaging content through copywriting. Fluent in English and Swahili, with a strong commitment to professionalism, accuracy, and client satisfaction. Work Preferences Open to remote and flexible work opportunities in chat support, virtual assistance, and copywriting. Comfortable working independently or as part of a team, with a focus on meeting deadlines and maintaining high-quality results. Available for full-time or part-time roles, including evening and weekend shifts. Prefer roles that involve communication, customer interaction, and administrative support

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Professional Experience Summary Results-driven and adaptable professional with almost 10 years of experience in customer service, complemented by experience in claims administration, sales, onboarding, human resources, and general administration. Experienced in customer relationship management, client support, onboarding processes, administrative coordination, and ensuring efficient service delivery. Possesses knowledge and experience in Acquisitions and CLI, with a strong ability to communicate effectively, manage administrative responsibilities, and support business operations. Holds a Bachelor of Arts degree and a certification in Human Resource Management. Demonstrates strong interpersonal, organisational, problem-solving, and communication skills, with the ability to adapt to different working environments and contribute positively to team and organisational objectives.

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Results-driven Business Management graduate with over 10 years of experience in executive and administrative support, customer service, finance, office operations, and credit repair support. Experienced in calendar and inbox management, data entry, document preparation, scheduling, travel coordination, client communication, records management, credit report analysis, dispute management, and daily business operations. Proficient in Microsoft Office Suite, Google Workspace, QuickBooks, HRIS platforms, DocuSign, Credit Repair Cloud (CRC), Client Dispute Manager (CDM), CRM systems, Zoom, Slack, Trello, and Asana. Recognised for exceptional organisational skills, attention to detail, problem-solving, and the ability to manage multiple priorities in fast-paced remote environments. Passionate about delivering efficient administrative support, outstanding customer experiences, and operational excellence while helping businesses improve productivity and achieve their goals.

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I’m a results-driven professional with 5 years of experience in medical billing, receptionist and patient coordination using AthenaOne and 9 years of call center customer service expertise. My unique background combines healthcare operations knowledge with top-tier communication skills, making me highly effective at managing both the technical and interpersonal sides of client support. Medical Billing & Healthcare Support (AthenaOne) * Full billing cycle management: claims creation, submission, payment posting * AR follow-ups, denial management, and insurance verification * Patient appointment scheduling & provider coordination * Handling clinical documents with accuracy and HIPAA compliance Skills * AthenaOne (Athenahealth) Medical Billing * Claims Creation, Submission & Payment Posting * AR Follow-up & Denial Management * Patient Scheduling & Provider Coordination * Insurance Verification * Clinical Document Handling (HIPAA Compliance)

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