PandaDesk subscriptions renew automatically. If your plan renewed and you did not intend to continue, contact us — we will process a refund if the conditions below are met.
1. When You Can Get a Refund
We will refund your renewal charge if:
- You contact us within 7 days of the renewal charge.
- You have not used the service during the renewed billing period — meaning you have not contacted any jobseekers on the platform and have not published job posts beyond the Basic (free) plan limit.
This applies to renewals only. Initial subscription charges are not eligible for a refund.
2. When Refunds Don't Apply
A refund will not be issued if:
- You contacted jobseekers or candidates during the billing period.
- You published job posts beyond the Basic plan allowance during the billing period.
- The request is submitted more than 7 days after the renewal date.
- The charge was for a new subscription rather than a renewal.
3. EU & UK Customers
If you are based in the European Union or United Kingdom, you may be entitled to a refund within 14 days of your initial subscription under applicable consumer protection law. Contact us at support@pandadesk.pro to exercise this right.
4. How to Request a Refund
Email support@pandadesk.pro with a brief explanation. We will review your account activity and respond as quickly as possible. If the refund is approved, your subscription will be cancelled and you will lose access to paid features immediately.
5. Refund Processing
Approved refunds are processed immediately. The time it takes for the funds to appear in your account depends on your payment method and financial institution.
6. Changes to This Policy
We may update this policy at any time. The latest version will always be available on this page.