Virtual Assistant, Customer service

Nakyeyune

100/mo
Kampala, Uganda
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Results-driven Virtual Assistant and Customer Service Professional with over 3 years of experience supporting customers, handling administrative tasks, and managing online communication. Skilled in email management, CRM tools, Shopify, Zendesk, data entry, scheduling, and customer support. Strong communication and problem-solving abilities with experience working in fast-paced environments. Passionate about providing excellent customer service, staying organized, and helping businesses operate e...

Skills & Expertise

AI & Automation

GitHub CopilotIntermediate
PerplexityBeginner
Jasper AIBeginner
ZapierBeginner
IFTTTBeginner
Power AutomateBeginner
Make (Integromat)Beginner
AI Agent DevelopmentBeginner
Vector DatabasesBeginner
OpenAI APIBeginner

Content & Writing

Blog WritingBeginner
CopywritingBeginner
Creative WritingBeginner
Email CopywritingBeginner
Product DescriptionsBeginner
SEO Content WritingBeginner
ScriptwritingBeginner

Customer Success

Live Chat SupportBeginner
Phone SupportBeginner
Social Media SupportBeginner
Ticket ManagementBeginner
Email SupportBeginner
Video SupportBeginner
Technical SupportBeginner
Lead ManagementBeginner
ZendeskBeginner
FreshdeskBeginner
IntercomBeginner
LiveChatBeginner
Customer.ioBeginner

E-commerce & Marketplace

ShopifyBeginner
Amazon FBABeginner
TikTok ShopBeginner
Facebook MarketplaceBeginner
Product Listing OptimizationBeginner
WordPressBeginner
Marketplace SEOBeginner

Finance & Accounting

QuickBooksBeginner
FreshBooksBeginner
SageBeginner
XeroBeginner
WaveBeginner
BookkeepingBeginner
Financial ReportingBeginner
Accountant (CPA)Beginner
Payroll ProcessingBeginner
Accounts Payable/ReceivableBeginner
Risk ManagementBeginner

Human Resources

RecruitmentBeginner
PayrollBeginner
TimekeepingBeginner
SOP WritingBeginner
HR ManagementBeginner

Real Estate Operations

Real Estate ListingBeginner
MLS ManagementBeginner
AirbnbBeginner

Sales & Business Development

B2B SalesBeginner
Lead GenerationBeginner
Cold Email OutreachBeginner
Proposal WritingBeginner
Account ManagementBeginner
Linkedin OutreachBeginner
B2C SalesBeginner
Sales Funnel ManagementBeginner
Cold CallingBeginner
NegotiationBeginner
Sales PresentationsBeginner
Warm Outreach & Appointment SettingBeginner
Zoho CRMBeginner
CopperBeginner
SalesforceBeginner
Close.ioBeginner
Apollo.ioBeginner
Hunter.ioBeginner
ZoomInfoBeginner

Software Development

JavaScript (ES6+)Beginner
WordPress DeveloperBeginner
Python (Django/FastAPI)Beginner

Specialized Skills

OnboardingBeginner
Online Course CreationBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Travel PlanningBeginner
Data EntryBeginner
Executive Assistant ServicesBeginner
Research & Information GatheringBeginner
Personal Assistant ServicesBeginner
CalendlyBeginner
Meeting CoordinationBeginner
Email ManagementBeginner
Document ManagementBeginner
AsanaBeginner
NotionBeginner
TrelloBeginner
BasecampBeginner
AirtableBeginner
Monday.comBeginner
ClickUpBeginner
JiraBeginner

Work Experience

Customer service Representative

CODECN TELECOM

Feb 2021 - May 2025

Job Responsibilities:

Manage customer inquiries across various channels (email, live chat, phone, SMS) while providing prompt and effective solutions. Represent the brand and convey its values, offering personalized support and creating solution-based responses. Handle a high volume of customer tickets and inquiries, achieving an average resolution time.

GitHub CopilotZapierMake (Integromat)Phone SupportEmail SupportLead ManagementGoogle Sheets (Advanced)Excel (Advanced)MetabaseAdobe Photoshop

Quick Stats

Age31 years
GenderFemale
English LevelFluent
ID VerificationNot verified