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Highly organized and results-driven Executive Virtual Assistant with over 10 years of experience in BPO, remote operations, and administrative support. Skilled in executive assistance, calendar and email management, client coordination, workflow optimization, documentation, and daily business operations. Experienced in supporting Australian and international businesses, managing multiple accounts, coordinating teams, and ensuring efficient execution of business priorities. Resourceful, proactive, and committed to delivering reliable executive and operational support.

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With my 7+ years of proffessional life, I have gathered so much discipline in various fields and capacities of work. I live by the rule of NEVER STOP LEARNING.

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I am a dedicated professional with over 12 years of experience in customer service, administration, HR, and operations. I spent more than seven years working remotely, where I grew through different roles and gained valuable experience supporting clients, coordinating with teams, and handling day-to-day administrative and HR responsibilities. I take pride in being someone people can rely on. I value honesty, clear communication, and doing my work with care and attention to detail. I am comfortable working independently, learning new systems, and taking responsibility for the tasks entrusted to me. I am now looking forward to a new opportunity where I can bring my experience, continue learning, and be part of a team where I can make a meaningful contribution.

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Strategic Operations Executive and former COO with over a decade of experience scaling high-growth teams in fast-paced, remote environments. Expert in architecting Lean Agile workflows, removing operational bottlenecks, and managing cross-functional creative teams. Proven track record of working directly with founders to translate aggressive growth goals into high-performance execution.

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I've been working to BPO Industry for 4 years. I was able to handle different accounts such as Telco, Hotel Reservations and Phone insurances having these experiences is really my edge to work with you.

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HR | Recruitment VA | Executive Assistant | Operations | Real Estate Administration | Client Success.

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Highly analytical and results-driven B2B Sales Specialist and Customer Experience Professional with over five years of proven success in international sales development and relationship management. Expert in executing targeted, multi-channel cross-border outreach campaigns, managing high-value CRM pipelines, and handling complex client escalations.

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I have over 2 years experience in HR at my previous company, InstaGo Ed-Travels. I was in leadership for 2 years and was involved in personnel management. I lead a team of HR Interns, usually around 5 to 7 members. I am passionate about HR and want to make a difference in my field. I am a dedicated and quick learner, eager to grow as an HR specialist.

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I am Nancy Njenga, a versatile Business Operations, Executive Support, E-commerce, and Digital Growth Specialist with over 6 years of experience supporting entrepreneurs, startups, and established businesses across different industries. I bring a strong combination of business understanding, organizational skills, digital expertise, and hands-on operational support. I help businesses stay organized, improve workflows, manage priorities, strengthen customer relationships, and keep important activities moving. I am proactive, dependable, detail-oriented, and comfortable taking ownership of responsibilities. I don't just wait for instructions; I understand objectives, identify what needs attention, take initiative, and follow through. I am also friendly, approachable, and easy to work with. I value teamwork, clear communication, collaboration, and building positive professional relationships. I work confidently both independently and as part of a team, adapting quickly to new systems, people, and business needs. What I Do Best Business & Executive Support: Administration, scheduling, email management, research, coordination, and daily operations. E-commerce Management: Shopify, Etsy, product listings, store operations, order management, and customer experience. Social Media & Digital Growth: Content creation, social media management, brand visibility, audience engagement, and marketing support. Customer & Client Relations: Communication, customer support, CRM management, lead follow-ups, and relationship building. Operations & Coordination: Workflow organization, documentation, reporting, task management, and process improvement. Tools & Technology Shopify | Etsy | HubSpot | Salesforce | Canva Pro | CapCut | Meta Business Suite | Google Workspace | Microsoft 365 | Slack | Trello | Notion | Asana | ClickUp | ChatGPT What You Can Expect From Me Ownership, accountability, and reliable follow-through. Clear, friendly, and professional communication. Strong organization and attention to detail. Initiative and practical problem-solving. Teamwork, collaboration, and a positive attitude. Adaptability and quick learning. Consistent commitment to quality and deadlines. My Work Approach I believe great working relationships are built on trust, communication, and accountability. Give me the objective, expectations, or SOP, and I will take ownership of the work, keep you informed, collaborate where needed, and follow through. I bring the skills to support your business, the initiative to keep things moving, and the commitment to make your work easier. Availability Available for full-time, long-term, and project-based opportunities. Flexible with time zones and comfortable supporting diverse teams and business environments.

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Results-driven Talent Acquisition and Recruitment Professional with over six years of experience in recruitment, recruitment administration and team leadership. Experienced in managing the full recruitment lifecycle, from talent sourcing and candidate screening to interview coordination, offer management and onboarding. Skilled in Applicant Tracking Systems (ATS), stakeholder management, high-volume recruitment, recruitment reporting and delivering an exceptional candidate experience. Adept at working in fast-paced environments while ensuring compliance with recruitment policies and employment legislation.

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Operations Manager with 14+ years of experience across management consulting and operational leadership, driving execution, building scalable systems, and leading distributed teams in fast-paced service environments. I specialise in bringing structure to growing organisations by developing SOPs, implementing accountability systems, and improving operational efficiency by 20–40%. I have led teams of 50+ staff across 5+ countries, managed 15+ international client accounts, and supported multi-country strategy and operations initiatives valued at $500K+. I am highly experienced in remote operations and cross-time-zone coordination, working with global teams across the US, UK, Europe, and Africa. I use project management, workflow, and communication platforms daily to ensure deadlines, deliverables, and client expectations are consistently met. I maintain a professional remote work environment and thrive in structured, results-driven settings that require strong communication, discretion, and reliability. I am seeking remote Operations Manager, Executive Operations, Virtual Assistance or Chief of Staff–type roles where I can take ownership of day-to-day execution, strengthen internal systems, and support leadership by ensuring teams deliver consistently and efficiently. I am available to work across multiple time zones and contribute immediately to organisations that value accountability, operational excellence, and proactive problem-solving.

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Reliable Executive Assistant & Virtual Assistant with 15+ years of administrative experience and 7+ years in real estate. I help business owners stay organized, manage operations, coordinate projects, and get more done. Proactive, detail-oriented, tech-savvy, and ready to make your workload lighter from day one.

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With over 15 years of experience in operations, administrative management, and executive support, I specialize in streamlining daily workflows, protecting executive bandwidth, and maintaining clear, reliable communication across fast-paced international organizations. Having directly supported C-level executives, founders, and cross-functional leadership, I bring a calm, process-driven approach to complex operational environments. Whether managing high-level calendars, coordinating dispatch operations, or overseeing remote teams, I take full ownership of daily tasks to ensure nothing falls through the cracks. Core Areas of Expertise: Executive Support & Calendar Governance: Proven track record in managing complex multi-time-zone schedules, inbox triage, board meeting coordination, and travel logistics with absolute accuracy. Operations & Route Coordination: Experienced in tracking daily schedules, monitoring real-time statuses, and managing time-sensitive appointments to keep workflows moving with zero bottlenecks. Documentation & Quality Control: Highly detail-oriented when managing essential records, checking operational paperwork for strict accuracy, and ensuring SOPs and documents are logged promptly. Proactive Communication & Issue Resolution: Skilled at handling unexpected delays, keeping clients, team members, and senior management informed, and resolving operational friction before it impacts delivery schedules. Tech Proficiency & Technical Infrastructure: Highly proficient in digital management tools (CRM, e-commerce, project management platforms) and supported by a fully equipped, redundant home office setup with high-speed internet and backup power. I work independently, anticipate leadership needs, and deliver steady, dependable support that allows executives to focus on primary business growth. Top Skills Executive & Admin Support: C-Suite Assistance, Calendar Governance, Travel Coordination, Inbox Triage, SOP Creation, Board & Meeting Prep. Operations & Dispatch: Workflow Optimization, Schedule Management, Quality Control (QC), Project Coordination, Inventory & Logistics Tracking. Customer & Client Support: Technical Troubleshooting, Email & Chat Support, Escalation Management, Client Relationship Building. Software & Platforms: [link hidden], Zendesk, Salesforce, HubSpot, Notion, Slack, Google Workspace, MS Office, Basecamp, Confluence. Leadership & People Management: Team Coaching, Performance & KPI Tracking, Process Training, Distributed Team Operations.

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I have experience as an Administrative Assistant handling payroll and HR support, as well as an ESL Instructor. These roles helped me develop strong organizational, communication, and time management skills. I am detail-oriented, responsible, and able to handle tasks efficiently while maintaining professionalism. My teaching experience also taught me patience, adaptability, and how to work with different people. I am a hardworking and fast learner who is always willing to improve and take on new challenges. With my skills, positive attitude, and dedication, I am confident that I can contribute to the success of your team and company.

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Organized and detail-oriented Administrative Professional with over 5 years of experience providing administrative, operational, and business support in international work environments. Experienced in managing office documentation, maintaining digital and physical records, handling high-volume correspondence, coordinating schedules, preparing reports, managing databases, and supporting daily business operations.

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Experienced Client Support Specialist skilled in multi-channel support, CRM systems, and technical troubleshooting. Driven by a 98% first-contact resolution rate, I streamline operations and turn complex inquiries into seamless client experiences.

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My adaptability and strong desire to learn make me a valuable candidate for this position. i also bring the right attitude, strong communication and a learning mindset.my ability to stay calm and solution oriented. Delivering consistent results, improving efficiency and contributing beyond just my individual responsibilities. I expertise in Scheduling,billing,managing records and ensuring strict compliance with telemedicine and medical aid regulations. Overseeing budget, processing claims, managing supply logistics for in-center or home-dialysis equipment and analyzing key performance indicators. Successfully utilize communications platforms (e.g. Microsoft Teams, Zoom) to conduct secure payroll inductions, explain payslips and collaborate with HR.

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CPA-K qualified Finance and Operations professional with over 10 years of experience spanning FMCG distribution, public sector finance, and running my own business. I bring hands on expertise in full cycle accounting, bookkeeping, budgeting, and reconciliations, with a track record of cutting month end close time, improving cash flow, and cleaning up messy books for growing businesses. Skilled in QuickBooks Online, Xero, and Advanced Excel. I've supported multi entity operations and remote finance functions with the same rigor as an in house controller. I'm available to provide reliable, detail driven virtual finance support, from daily bookkeeping to full financial reporting for businesses worldwide.

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I am a highly organized administrative professional with strong experience in Human Resource operations, office administration, and coordination within the hospitality industry. With several years of experience supporting management teams, I have developed excellent skills in communication, documentation, scheduling, and problem-solving. I am proficient in tools such as Microsoft Office, Google Workspace, email management systems, and HR documentation processes. My background as a Human Resource Officer has equipped me with the ability to handle sensitive information, maintain accurate records, coordinate meetings, prepare reports, and support daily business operations efficiently. As a Virtual Assistant, I bring professionalism, reliability, and attention to detail to every task. My goal is to help clients save time, stay organized, and focus on growing their businesses while I manage the administrative and operational support behind the scenes.

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Executive support professional with 9+ years' experience providing calendar, inbox, and stakeholder management for directors and C-suite leadership, paired with hands-on bookkeeping and financial administration accounts payable/receivable, invoicing, reconciliation, and expense tracking. Experienced coordinating cross-time zone logistics for remote executives, handling confidential financial and client information with discretion, and building SOPs, trackers,

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