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Versatile Customer Operations Professional with 3 years and 7 months of experience spanning customer service, outbound cold calling, appointment setting, and identity verification. Combines strong communication skills with analytical precision to ensure seamless customer onboarding and client retention.

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PROFESSIONAL SUMMARY I'm a Virtual Assistant with 5+ years of experience supporting executives, managing client communications and running daily operations. My background covers high-volume inbox and calendar management, appointment scheduling, CRM record-keeping, lead follow-up and administrative coordination in remote-friendly environments. I've managed 80–100 emails daily, coordinated 20+ weekly meetings for C-suite executives and maintained accurate records for 100+ active client accounts. I'm reliable, detail-driven and proactive, I follow through without being chased and bring a systems-first mindset to every role I take on. I work with Google Workspace, Microsoft 365, Asana, Slack and CRM systems and I communicate professionally across all channels. Available for full-time and part-time remote roles, with flexibility across US, UK, Canadian, Asian and Australian time zones. WORK PREFERENCES Role Types: Executive VA · Administrative VA · Customer Service VA Engagement: Full-time or Part-time Rate: $6/hour and above Time Zones: open to US, UK, Canada, Australia, Asia Work Style: Independent, remote Industries: Any — service businesses, agencies, e-commerce, professional services

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Results-driven remote accountant delivering accurate financial reporting and bookkeeping. worldwide.

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Hi I'm Charilyn Ventura. I am 40 years of age and a single mom of two. I graduated at university of perpetual help system year [phone hidden] but unfortunately not able to pass the licensure examination for nurses. I've work as a nurse volunteer for 2 years and emergency rescuer at red cross for 2 years as well before transitioning to a BPO industry. I've been with BPO industry for 4 years in total and handled different account as a customer service specialist. I've handled financial account dealing with mortgages and credit investigation. Also handled Microsoft windows account doing basic troubleshooting and upselling for free remote access to troubleshoot computer issues. I also handled car rental account assisting customers on renting a car and process payments and also getting information on when and where are they going to return or drop off the vehicle. I've been part with Airbnb as well dealing both guest and the host if they have listing issues. We try to mediate to resolve it and offer refund if its necessary and if its under policy. The recent experience that i had is with peak support global which I handled roadside assistance. There we dispatch and schedule a tow for a customer having issues with their vehicles. We also do follow ups and make sure that vehicle was able to pick up and drop off to their designation drop off location. If vehicle wasn't able to deliver or drop off we are going to locate or find that vehicle and contact the towing company who handled the job. We always make sure that job was able to finish and correctly deliver the vehicle. W also assist drivers or customers if they need mobile mechanic, tire change, fuel delivery or winch out service.

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I am a Tech-Driven Virtual Assistant and AI Workflow & Automation Specialist with over three years of experience supporting entrepreneurs, startups, and service-based businesses remotely. I specialize in business operations, CRM management, workflow automation, web administration, and AI-powered productivity systems using tools such as ChatGPT, Claude, GoHighLevel, HoneyBook, HubSpot, Salesforce, and Zapier. I thrive in remote, collaborative environments where I can streamline operations, solve complex problems, and improve business efficiency through automation and well-designed systems. I prefer roles that involve continuous learning, process improvement, and leveraging AI to eliminate repetitive work while enhancing customer experience and team productivity. I am proactive, detail-oriented, adaptable, and committed to delivering high-quality results with minimal supervision.

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Results-driven professional with experience in property management support, lead generation, CRM management, customer service, and administrative tasks. Strong communicator with excellent organisational skills, experienced in managing tenant communications, scheduling, and supporting fast-paced remote teams.

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Could this be a random circumstance? Or could this be fate? Both of us don't know yet. But what I know is that you came to Upwork with a need and/or a problem that needs to be solved. And I know you're tired going through other freelancer's profiles - pretty sure a lot of them are bland, some are meh and, yeah, well I'm sure of them are okay. But here you are, still searching. Let me tell you why your search stops here - WITH ME. Here are a few among other things, (let's just go with) stuff I have heavy experience on that will surely make your campaign/project solved efficiently, effectively - and successfully: •Personal Assistant •Business Operation Manager •Virtual Assitant •Social Media Management •Data Entry •Data Research •Data Mining •Data Scraping •Canva •Google Sheet •Power Point •LinkedIn Outreach •Lead Generation •Lead Research •Vidnami - Video Editing •Google Calendar •Buffer Scheduling •Product Research - Shopify Ecommerce •Wix Website Creation •Customer Service - Chat Support I'm a person that will stick to your purpose and goals! I'm here to help and genuinely support your project. I take the privilege of completing my work on time with 100% accuracy. I would treasure and love the opportunity to work with you. Still think this is just a random circumstance? Let me know. :)

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Detail-oriented and highly organized Administrative Assistant with experience in office administration, data entry, document management, report preparation, and records maintenance. Skilled in managing correspondence, maintaining accurate files, coordinating schedules, and supporting daily office operations. Proficient in handling confidential information with discretion while ensuring accuracy, efficiency, and compliance with company procedures. Strong communication, organizational, and multitasking abilities, with a proven ability to meet deadlines and support business operations in fast-paced environments.

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I am executive virtual assistant based in Nairobi Kenya. I have over 2 years of experience in calendar managment, email management data entry, research, travel booking and lead generation. In my previous experience as lead generation specialist at GaoTek Inc., I facilitated the company in the generation of over 50 leads via Apollo who participated in thier annual tech summit. I reached out to these leads via email and LinkedIn, and created a relationship with them. As a research assistant on Fiverr, i collaborated with educators in conducting researching and shared findings through word documents and structured spreadsheets. As a customer support agent i proactively anticipated clients needs and provided solutions to their problems in a timely manner. I am highly proficient in tools such as Google workspace, Calendly, Microsoft excel, Canva, Apollo, Mailmeteor, LinkedIn, Slack, Asana, and Teams. I am detail-oriented, highly organized and i have great communication skills. I thrive in fast-paced environments and i love helping busy professionals automate processes and save time which allows them to focus on their core priorities.

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Work Preferences Employment Type: Full-Time, Long-Term Work Setup: Remote Preferred Schedule: Night Shift / Flexible Hours Industries: Healthcare, Customer Service, Technical Support, Virtual Assistance, Customer Service Preferred Roles: Healthcare Virtual Assistant, Customer Service Representative, Technical Support Specialist, Appointment Setter, Medical Scheduler, Prior Authorization Specialist Availability: Can start immediately Work Style: Independent, Detail-Oriented, Results-Driven, Adaptable, and Team-Oriented Professional Summary Results-driven and highly adaptable professional with over 10 years of experience in healthcare support, customer service, technical support, appointment setting, and virtual assistance. Proven expertise in patient scheduling, insurance verification, prior authorization support, CRM and EMR management, bilingual English-Spanish communication, and high-volume inbound and outbound call handling. Experienced in working with healthcare providers, pharmacies, insurance companies, and customers to deliver exceptional service and efficient problem resolution. Recognized for strong communication skills, attention to detail, multitasking abilities, and a commitment to achieving organizational goals while maintaining the highest level of professionalism and customer satisfaction.

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I’m a results-driven Technical Support Specialist and Virtual Assistant with expertise in digital systems, automation, AI tools, and online business operations. I help entrepreneurs, agencies, and growing businesses streamline workflows, improve customer experiences, and scale efficiently through smart technology and organized support systems. With hands-on experience in technical support and marketing operations, I specialize in building and optimizing lead generation systems, CRM workflows, and automation processes. I have extensive experience working with GoHighLevel, including funnel setup, automation, CRM management, and integrating Google Ads conversion tracking through tags, conversion linkers, and event tracking to improve campaign accuracy and performance insights. I also leverage AI-powered tools such as ChatGPT, Gemini, and other AI platforms to enhance productivity, automate repetitive tasks, generate marketing content, improve customer communication, conduct research, and support business growth more efficiently. I understand how to combine AI with business operations to save time and increase overall performance. On the marketing side, I bring experience in social media management and email marketing, including content planning, audience engagement, campaign management, and customer segmentation. Using platforms like Klaviyo, I’ve helped businesses create targeted email campaigns that improve conversions and customer retention. In addition, I have a creative background in graphic design using Adobe Photoshop and Illustrator, creating digital assets such as website graphics, packaging designs, social media creatives, and marketing materials that align with brand identity and business goals. I’m detail-oriented, proactive, adaptable, and committed to delivering high-quality support that helps businesses operate more efficiently. Whether you need assistance managing systems, supporting customers, optimizing marketing workflows, or integrating AI into your operations, I’m here to help your business grow smoothly and effectively.

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Dedicated Executive Virtual Assistant and Grant Writer with hands-on experience delivering comprehensive remote support to executives and global teams. Skilled in calendar and email management, travel coordination, meeting scheduling, data entry, research, report preparation, and document management. Experienced in project coordination, workflow optimization, and CRM management using tools like Asana, Trello, Notion, Slack, Zoom, Google Workspace, and Microsoft Office Suite. Proven ability to manage donor correspondence, develop grant proposals, coordinate multi-country projects, and support fundraising activities. Adept at social media management, content scheduling, customer support, and preparing presentations using Canva. Strong communicator with a track record of improving reporting timelines by 30% and reducing project turnaround by 25%. Thrives in fast-paced, remote environments and committed to helping teams achieve more efficiently.

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I’m an experienced administrative and operations professional with a strong background in executive support, customer service, scheduling, coordination, and office management. Over the years, I’ve worked in busy environments where being organized, reliable, and able to handle multiple things at once was important every day. I’m comfortable managing calendars, emails, spreadsheets, reports, customer communication, and general admin support. I also enjoy helping things run smoothly behind the scenes and making sure tasks are completed properly and on time. I’m a fast learner, easy to work with, and adaptable to different systems and teams. I’m currently looking for remote opportunities in administration, customer support, operations support, or data entry where I can bring both professionalism and a positive attitude to the role.

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Experienced Virtual Assistant with 6+ years of proven expertise in administrative support, lead generation, customer service, and real estate operations. I help business owners stay organized and focused by managing emails, calendars, CRM systems, data entry, and daily administrative tasks with accuracy and efficiency. I have hands-on experience in cold calling, appointment setting, social media management, and email marketing, as well as handling property management tasks such as tenant coordination, lease tracking, and invoice processing. I am highly skilled in using tools like dialers, CRM platforms, and lead generation software to deliver results. Detail-oriented, reliable, and proactive, I can work independently with minimal supervision while maintaining high-quality output. I am committed to helping clients grow their business by providing consistent, organized, and professional virtual support.

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I have experience providing administrative support, customer service, and virtual assistance in fast-paced environments. I am skilled in handling emails, scheduling appointments, managing data, conducting online research, and communicating professionally with clients and team members. I also have experience using tools such as Google Workspace, Microsoft Office, Canva, and social media platforms. My strengths include being organized, detail-oriented, adaptable, and willing to learn new skills quickly. I work well independently and can manage tasks efficiently while meeting deadlines. I am also a strong communicator who values professionalism and teamwork. What makes me a great hire is my dedication, positive attitude, and strong work ethic. I am reliable, eager to grow, and committed to delivering quality work. I am always willing to take initiative, learn new processes, and contribute to the success of the team and company.

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Results-driven Virtual Assistant with 4+ years of experience delivering high-level administrative support to C-suite executives and international teams. Proven expertise in managing complex calendars across multiple time zones, coordinating international travel, and streamlining executive operations. Skilled at stakeholder engagement, CRM management, and project coordination with a track record of improving team efficiency and ensuring seamless business operations.

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5 years experience for a overall freelancing (Virtual assistant, appointment setter, editor, admin assistant, cold caller, inbound and outbound calling, and sales) 1 year experience for Customers Service Representative (Sales, complaints, telco, reservation, appointment setter)

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Im Jomara with total of 4 years of experience in Mortgage industry from loan setup specialist to credit analyst to post closer.

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Driven and resourceful Executive Assistant with 7+ years of experience supporting executive level, including coordinating complex travel arrangements and schedules, preparing reports, managing email & calendars, and enhancing executive productivity and improving business operations. Sophisticated and graceful inmanaging high-volume workloads in rapidly changing environments.

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Detail-oriented Customer Support Specialist with 8+ years in BPO operations, including 4+ years in team leadership handled account like Amazon Retail, Meta Ads, Travel, Vacation rental and Airbnb. Experienced in handling complex escalations, coaching, and enforcing SOPs. Skilled in structured workflows, repetitive task management, and process improvement, with knowledge in Sales Funnel Automation, The Artificial Intelligence for Communities Workshop, and Lean Six Sigma principles. Known for maintaining high accuracy, following SOPs precisely, and driving efficiency through workflow optimization and data-driven insights. Looking to leverage my skills in customer service, data labeling, or process-focused roles.

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