Virtual Assistant / Team LeaderVirtual Assistant / Team Leader

Key Achievements:

• Manage the CEO’s calendar, email, meetings, documents, and communications, keeping priorities organized and follow-ups on track. • Oversee daily operations, administrative workflows, and project implementation across 10+ properties. • Lead the end-to-end accounting cycle, including invoicing, billing, reconciliation, timesheets, and report validation. • Prepare monthly, quarterly, and annual financial reports, plus fortnightly and monthly analytics and insights reports. • Maintain databases, spreadsheets, schedules, invoice and inventory records, and SharePoint repositories. • Manage property listings, pricing, and guest inquiries on Airbnb, [link hidden], and Uplisting, including on-call response to queries. • Manage CRM tools and dashboards including GHL, HubSpot, WordPress, and business intelligence reports. • Conduct market, trend, and competitor research to support business and marketing decisions. • Prepare promotional letters and villa booklets for guests and partners. • Manage social media content calendars, newsletters, banners, and branded materials using Canva. • Execute Meta and Google Ads, and assist with website updates, UX/UI planning, landing pages, and SEO improvements.

Key Achievements:

• Serve as Executive Assistant and project coordinator for the CEO, managing scheduling, priorities, and day-to-day administrative needs. • Coordinate client bookings and develop communication templates for consistent, professional client contact. • Prepare operational updates and track project progress to keep deliverables moving on schedule. • Organize digital repositories and maintain data, research, and records for easy access. • Support automation and systems integration to streamline recurring workflows. • Manage Mailchimp newsletters and email communications. • Create social media content and manage the content calendar and posting schedule across Instagram, Facebook, and LinkedIn.

Key Achievements:

• Managed daily social media activities and scheduled posts. • Responded to customer inquiries and booking requests.

Key Achievements:

• Handled administrative tasks, bookkeeping, email management, and file management. • Created WhatsApp and email communication templates for customer and client messaging. • Conducted market and competitor analysis to inform the website and business positioning. • Designed and developed the company website using Squarespace.

Key Achievements:

• Worked directly with the founder and CEO to produce content for the brand, which she also models. • Edited short-form videos using CapCut for publishing on TikTok and Instagram. • Wrote captions and scheduled and posted content on TikTok and Instagram. • Edited product photos in Photoshop and Canva to change garment colors, showing the available color options on the brand’s Shopify store.

Key Achievements:

• Managed the executive’s calendar, email, travel arrangements, and administrative tasks. • Coordinated internal and external communication on the executive’s behalf. • Led a document repository project to organize and centralize files.

Key Achievements:

• Managed lead generation through calls, email, and WhatsApp outreach to prospective clients. • Gathered, consolidated, and organized data, files, and repositories. • Delivered weekly analytics and performance reports.

Key Achievements:

• Managed the knowledge base for the CommonSpirit Health (formerly Catholic Health Initiatives) service desk account. • Updated knowledge bases, created training materials, conducted coaching, and monitored compliance. • Coordinated with international teams.

Key Achievements:

• Supported the CommonSpirit Health (formerly Catholic Health Initiatives) account as IT Service Desk Manager. • Led team performance, training, coaching, attendance, KPIs, and escalations. • Facilitated onboarding and operational training; collaborated cross-departmentally on process updates. • Interviewed potential staff fit for the job role