Virtual AssistantVirtual Assistant
margaret
ID Verified$900
per month
($5/hour)
Profile Description
Results-driven professional with over 7 years of experience in customer service, sales supervision, merchandising, and warehouse operations. Proven track record in team leadership, stock control, order fulfillment, and key account management including Carrefour, Naivas, Quickmart, and Chandarana. Skilled in visual merchandising, data reporting, complaint resolution, and maintaining 100% customer satisfaction. Proficient in Microsoft Office, Zoho, and HubSpot. Holds a Diploma in Hospitality Manag...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Specialized Skills
Sales & Business Development
Real Estate Operations
Marketing & Growth
Human Resources
Customer Success
Content & Writing
Work Experience
Sales rep and warehouse in charge
Agventure Kenya Ltd
Mar 2022 - Feb 2026
Job Responsibilities:
Achieved 100% customer satisfaction by following up on every order from placement to delivery Maintained 98% stock accuracy through daily inventory reconciliation Processed 1,000+ orders annually with a 99% on-time delivery rate Led a team of 5–8 merchandisers, improving team performance by 15% Delivered 50+ sales and warehouse reports with 100% data accuracy Reduced order processing time by...
shop manager
Agventure Kenya Ltd
Dec 2021 - Feb 2022
Job Responsibilities:
Oversaw 30+ daily transactions with 100% operational uptime Handled 200+ customer inquiries with 95% positive feedback and zero escalated complaints Maintained 95% product availability, reducing stockouts by 30% Managed 3–5 shop floor staff with 100% attendance and zero turnover Consistently achieved 90%+ of monthly sales targets
Merchandiser & Sales Promoter
Proprack Kenya Ltd
Jun 2021 - Nov 2021
Job Responsibilities:
Drove brand visibility through sales promotions in a high-traffic retail environment Managed on-site customer engagement, increasing product awareness and sales
Merchandiser
Loki Ventures
Oct 2019 - Apr 2021
Job Responsibilities:
Worked across 4 Tier 1 supermarket chains: Carrefour, Naivas, Quickmart, and Chandarana Maintained brand standards and product visibility for pet food products across multiple locations Coordinated with store managers to ensure timely stock replenishment
Front Office Representative
Ankar Realtors
Jul 2019 - Oct 2019
Job Responsibilities:
Managed filing, bank reconciliation, and front office inquiries with professionalism Maintained a welcoming and organized reception area
Sales &Distribution Agent
Sprint Kenya Ltd
Jan 2019 - Apr 2019
Job Responsibilities:
Managed key accounts including Majid Al Futtaim (Carrefour) Executed sales monitoring and forecasting to optimize product distribution Maintained client relationships through effective after-sales service