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SEO and digital marketing specialist with technical SEO, content strategy and AI optimisation experience.

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Experienced Operations Manager and Marketing Professional with over 15 years of expertise in sales facilitation, client relationship management, and team performance optimization. Skilled in outreach, lead generation, and strategic planning to drive client success and business growth.

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Digital marketer with 5 years of experience in SEO, content strategy, and performance analytics, including 3 years building automations and workflows in GoHighLevel, Zapier, and [link hidden] for US-based clients. Strong in on-page and technical SEO, keyword research, site audits, and monthly reporting using Ahrefs, Semrush, and Google Search Console. Comfortable turning audit findings into clear recommendations and executing on-page fixes directly in WordPress, Shopify, Wix, and Squarespace. Analytical, detail-oriented, and self-managed, with a track record of improving organic visibility and streamlining operations through structured, data-driven work.

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I have worn a lot of hats over the years — General VA, GHL Specialist, IT Support, Lead Gen, Customer Service, and Sales, and that is honestly what makes me valuable. I understand both the technical side and the business side. I have built funnels and automations inside GoHighLevel, dealt with frustrated customers without taking things personally, generated and qualified leads, and closed deals when needed. I’m comfortable figuring things out, whether it’s a tech issue, a messy backend, or a broken workflow. I like organizing systems so everything runs smoothly and no details get missed. What makes me a great hire is: I do not just do tasks, I take ownership. If something breaks, I fix it. If a process is messy, I clean it up. If leads are not converting, I look at why. I can adjust quickly when things change, and I genuinely care about doing the job right, not just getting it done. You would not have to chase me — I do not wait to be told every little thing. If something needs fixing, improving, or following up on, I handle it. I treat the business like it’s mine because that’s the level of ownership I believe in.

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Gladys is a highly experienced, multi-skilled, and premium Virtual Assistant with over two decades of professional expertise focused on operational excellence and digital execution. She specializes in providing reliable, hands-on support that scales businesses and streamlines executive functions. Her core expertise covers the full spectrum of essential VA duties: - Project Coordination & Account Management: Expert at orchestrating complex projects, ensuring strict organizational integrity, and managing client accounts to deliver a seamless, positive experience from start to finish. - Executive Assistance & Administrative Support: Providing high-level, proactive support, including expert calendar and email management, managing sensitive correspondence, and coordinating schedules across multiple time zones. - Digital Marketing & Content Creation: Skilled in Social Media Management, SEO Writing, Copywriting, and Graphic Design. She develops engaging content, manages campaigns, and creates visuals that effectively build brand awareness and drive audience engagement. - Customer Support & Technical Proficiency: Proven ability in customer service, chat support, and data analysis, with a background that includes managing mission-critical systems and providing high-level technical support. Gladys is an accountable, reliable professional who consistently takes initiative and implements efficient workflows. Her Bachelor’s Degree in Journalism, graduate-level studies in English, and Lean Six Sigma certification underscore her commitment to quality, clear communication, and process optimization in every task she undertakes.

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Organized and proactive Virtual Assistant with experience supporting executives, clients, and remote teams through administrative coordination, CRM management, client communication, lead generation, SEO, reporting, and follow-ups. Proficient in Google Workspace and Microsoft Office, with strong attention to detail, communication, and the ability to manage multiple priorities in fast-paced environments.

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A creative and detail-oriented Graphic Designer and Video Editor experienced in creating polished visual content for digital brands and social media. Skilled in Canva and Affinity for graphic design, CapCut for video editing, and professional AI-assisted workflows for content creation, ideation, enhancement, and production. Strong understanding of visual communication, brand consistency, and social media content, with a focus on producing high-quality, engaging work efficiently while maintaining creative and human-led quality control.

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I am a customer service and operations professional with experience spanning hospitality, serviced-apartment management, and home care. I have worked as a Customer Representative in the hospitality industry, managed serviced apartments as a Virtual Assistant, and supported a startup home care agency as a Customer Success Lead and Scheduler. Across these roles, I have developed a strong ability to create order out of chaos, identify operational gaps, and streamline processes so that nothing falls through the cracks. Regardless of the role, my focus has always been on ensuring that both customers and employees receive responsive, reliable, and satisfactory service. I thrive in environments where I can help a growing company move to the next level by improving the customer experience and creating the kind of service that turns first-time customers into loyal, returning clients and guests. I am proactive, self-motivated, and comfortable working independently without constant supervision or micromanagement. I take ownership of my responsibilities, look beyond the immediate task to identify what could be improved, and take initiative to put practical solutions in place. I bring a combination of customer-focused thinking, strong organizational skills, problem-solving, and operational awareness that allows me to keep things running smoothly while contributing to the overall growth and success of the business.

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Results-Oriented Digital Marketing Specialist with 7+ years of experience supporting brands across Kenyan and international markets. Highly skilled in planning and executing targeted digital marketing strategies that drive measurable results, including a 20% lift in online visibility and overall reach. Expert in managing and optimizing paid media campaigns on Google Ads, Bing Ads, and Meta Ads, consistently achieving up to a 30% increase in conversions. Strong background in budget management, cost control, and data-driven performance enhancements, contributing to a 25% improvement in ROI. Proficient in analyzing campaign analytics to provide clear, actionable insights that strengthen decision-making and boost client satisfaction by 20%. Well-versed in conducting detailed website and content audits and implementing SEO improvements that have delivered a 25% rise in organic traffic. Experienced in producing SEO-driven content for websites and social media, resulting in enhanced engagement of up to 25%. Demonstrated success in optimizing Google Business Profiles to elevate local rankings and increase customer visibility. Equipped with a proven track record of delivering high-impact marketing outcomes and prepared to elevate your digital presence to the next level.

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Organized, detail-oriented IT graduate with over two years of administrative, data, and customer-facing experience, including records digitization, daily content updates, weekly team reporting, and front-line service in a food and beverage setting. Skilled at keeping records accurate, working independently to deadlines, supporting office staff, and learning new systems quickly. Seeking an administrative role where I can contribute strong organizational skills, attention to detail, and friendly, professional communication.

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Marketing professional with 4 years in digital marketing, advertising, social media, and lead generation.

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Detail-oriented Virtual Assistant with 2+ years of experience managing WordPress websites for international and remote clients. Skilled in Elementor design, plugin and security maintenance, SEO optimization, and research-based data management. Known for reliably juggling multiple client projects while maintaining accuracy and meeting deadlines.

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I am a Detail-oriented and highly organized Virtual Assistant and Content Writer with hands-on experience providing administrative support, email and calendar management, data entry, and client communication while also delivering high-quality, SEO-optimized content writing services. I have supported busy entrepreneurs, executives, and teams by handling daily operations efficiently and ensuring tasks are completed accurately and on time. As a remote virtual assistant, I am skilled in inbox management, meeting scheduling, document preparation, file organization, CRM updates, and internet research. I am comfortable working across time zones, maintaining confidentiality, and using productivity tools to streamline workflows. As a professional content writer, I create engaging blog posts, website content, articles, social media captions, and marketing copy in niches such as lifestyle, fashion, health, finance, and business. My writing is research-driven, plagiarism-free, and optimized for SEO, keyword placement, and reader engagement. What makes me a great hire is my strong communication skills, attention to detail, time management, and ability to work independently with minimal supervision. I am proactive, quick to learn new tools, and committed to delivering consistent, high-quality results that help businesses grow. Core Skills & Keywords: Virtual Assistant Services Administrative Support Remote Assistant Email & Calendar Management Data Entry & File Management Content Writing & Article Writing SEO Writing & Keyword Research Blog Writing & Website Content Social Media Support Internet Research CRM Management Microsoft Office & Google Workspace I am ready to support your business with reliable virtual assistance and compelling content that saves you time and drives results.

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I’m a Social Media Specialist with over 4 years of remote work experience supporting international clients. My background includes social media management, digital marketing, content creation, campaign coordination, and marketing administration. I have hands-on experience managing Facebook, Instagram, LinkedIn, and Google Business Profile, creating engaging content, scheduling posts, editing short-form videos, and monitoring performance. I’m proficient in Canva, CapCut, Meta Business Suite, Hootsuite, Buffer, Asana, [link hidden], and Google Workspace. I’m organised, creative, adaptable, and comfortable working independently across different time zones. I enjoy helping businesses strengthen their online presence while keeping marketing activities organised and running smoothly.

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If you are feeling overwhelmed by a never-ending to-do list, overflowing inboxes, and daily operational tasks pulling you away from growing your business ? you are not alone. Many entrepreneurs, especially in e-commerce, struggle to balance admin work with scaling and strategy. That is where I come in. I am a General Virtual Assistant with strong e-commerce experience ([link hidden]), here to take operational pressure off your shoulders so you can focus on what truly moves the needle ? sales, growth, and long-term strategy. I have hands-on experience supporting online businesses with customer support, inventory management, product listings, logistics coordination, and digital marketing. I understand how important speed, accuracy, and customer satisfaction are in e-commerce, and I work with that mindset every day. Imagine how much more you could accomplish if you were no longer buried in emails, order follow-ups, stock tracking, and admin work. With me handling the details, you gain back time to scale, optimize, and make better business decisions. How I Can Support Your Business -E-commerce & Operations Support -Product listing creation and SEO-optimized descriptions -Inventory management and stock analysis -Competitor and product research (dropshipping & private label) -Logistics tracking and supplier communication -Customer Support & Communication -Professional email and message handling -Customer inquiries, order updates, and issue resolution -Subscriber and customer database management -Administrative & Organization Support -Inbox and calendar management -Data entry, spreadsheets, and reporting -Task and deadline organization -Marketing & Growth Assistance -Social media post scheduling -Copywriting and captions -Email marketing and subscriber automation -Facebook & Instagram ads launching support I am detail-oriented, highly organized, and proactive ? with a strong understanding of how e-commerce businesses operate day to day. I handle the time-consuming tasks so you can stay focused on scaling and doing what you love most. If you are looking for a reliable VA who truly understands online business and e-commerce operations, I would love to work with you and support your growth.

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Highly skilled digital marketer with a proven track record of driving brand growth and engagement through strategic website development, social media management, and compelling copywriting. Equipped with advanced proficiency in leveraging various digital platforms and analytical tools to optimize marketing strategies and deliver measurable results. Adept at crafting impactful content, enhancing online visibility, and engaging target audiences across diverse channels. With a strong foundation in website design, SEO, and content marketing, I bring a multifaceted approach to achieving organizational objectives and fostering brand success in the digital landscape.

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Do you need a reliable right hand to keep your business organized while also fueling growth? As your Administrative/Personal Assistant, I manage your inbox, calendar, data entry, and daily operations, keeping everything running smoothly so nothing falls through the cracks. I bring a strong background in customer support and administrative work, along with reliability, attention to detail, and full discretion with sensitive information. Beyond the day-to-day, I also work as your Lead Generation Specialist, researching targeted prospects, building clean CRM-ready lists, and running personalized outreach that gets real replies. I've filtered over 12,000 profiles down to 550 qualified leads on past projects, using tools like [link hidden], [link hidden], LinkedIn Sales Navigator, HubSpot, and Salesforce to keep campaigns organized and effective. Together, that means a steady stream of new business and a well-run operation behind the scenes, giving you the time and focus to grow.

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Results-driven professional with 5+ years of experience in virtual assistance, remote operations, client success management, B2B SaaS, digital marketing, public relations, and journalism. Skilled in managing executive operations, client relationships, CRM systems, sales support, email marketing, content development, and administrative workflows for international clients across the US, UK, Canada, and Australia. Experienced in improving customer retention, streamlining business processes, supporting revenue growth, and delivering exceptional client experiences. A versatile communicator with strong organizational, analytical, and problem-solving skills, adept at working independently in fast-paced, remote environments.

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A Digital Strategist by Trade, Growth Architect by Profession, and a Storyteller by Passion. With 6 years of expertise in digital marketing, I have been working my way around the dynamic worlds of Ask Media, Laundry Lounge, and Adele Dejak. I excel in turning raw data into meaningful engagements and ensuring that every click counts towards a bigger picture. In my journey, I have been crafting impactful strategies for different companies, including but not limited to House of Maji, Feline by Penny Winter, and several other foreign clients, achieving remarkable growth numbers. My expertise includes increasing ROI by 17%, amplifying brand awareness by 25% using multi-level social media campaigns, and successfully entering international markets with a 5% conversion rate in the US and Europe within only 3 months. I am a Paid Media expert, SEO genius, and Content Strategist fluent in Google Ads, Meta Business Suite, and Mailchimp. In addition, I am a creative individual familiar with Adobe Premiere Pro and UI/UX Wireframing—a technical problem solver with an obsession with data analysis!

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E-commerce & Growth Marketing Consultant | D2C & B2C | Shopify, Amazon, CRO & Lifecycle Marketing I’m a CIM-certified digital marketing and e-commerce professional with 9+ years of experience across wellness, healthcare, and consumer electronics, including Hi-Lyte, My 1Health, and LG Electronics. My strength is connecting customer acquisition, the online shopping experience, and retention. I combine growth strategy with hands-on execution across storefront optimisation, performance marketing, CRM, SEO, and product launches, focusing on online sales, conversion, and marketing efficiency. I have worked with US consumer brands and across international markets, coordinating creative, development, product, sales and external partners to deliver campaigns and e-commerce projects. SELECTED EXPERIENCE AND IMPACT Hi-Lyte | E-commerce & Growth Marketing • Supported the Adapted Nutrition to Hi-Lyte rebrand, including a Shopify storefront overhaul, content migration and brand alignment. • Improved product-page conversion through layout, imagery and CTA optimisation, and supported strong Meta retargeting performance by aligning product pages with campaign creative. • Managed storefront merchandising and promotional experiences across product launches, seasonal campaigns, bundles, subscription offers and VIP initiatives. • Improved email deliverability through audience segmentation, database cleanup and platform migration, with subsequent work spanning Klaviyo campaigns and lifecycle automation. • Coordinated Shopify and Amazon fulfilment workflows, including SKU alignment, inventory coordination and subscription-order troubleshooting. My 1Health | Global Growth Marketing • Increased online sales by 26%, improved ROAS by 20% and grew organic traffic by 125% year over year. • Led acquisition strategy across paid media, SEO, content and partner channels, covering budget allocation, campaign optimisation and landing-page experimentation. • Developed segmented lifecycle programmes for onboarding, education, retention and reactivation. • Translated analytics, CRM and advertising data into performance reporting, forecasts and channel recommendations. LG Electronics East Africa | Digital Marketing & E-commerce • Managed digital commerce activity across 7 countries and 11 retail partners, covering product merchandising, channel campaigns and online go-to-market execution. • Increased “Where to Buy” clicks by 462% and conversion rate by 1,027%, with annual website traffic reaching 2.7 million. • Coordinated new product introductions and promotional campaigns across product, marketing, sales and retail partners. • Optimised product visibility and customer journeys across brand websites and retail e-commerce channels. CORE EXPERTISE • E-commerce strategy and management • Shopify storefront optimisation • Amazon marketplace management • Conversion rate optimisation • Paid acquisition • CRM and lifecycle marketing • Subscription programmes • Product launches and merchandising • SEO and content strategy • Analytics and attribution • Cross-functional project management PLATFORMS AND TOOLS Shopify, Klaviyo, Google Ads, Meta Ads, GA4, Google Tag Manager, Google Search Console, SEMrush, HubSpot and Mailchimp. I’m seeking e-commerce and growth marketing opportunities with D2C and B2C brands where online sales are a core revenue channel, particularly roles combining commercial planning, acquisition, storefront performance and customer retention.

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