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Gladys is a highly experienced, multi-skilled, and premium Virtual Assistant with over two decades of professional expertise focused on operational excellence and digital execution. She specializes in providing reliable, hands-on support that scales businesses and streamlines executive functions. Her core expertise covers the full spectrum of essential VA duties: - Project Coordination & Account Management: Expert at orchestrating complex projects, ensuring strict organizational integrity, and managing client accounts to deliver a seamless, positive experience from start to finish. - Executive Assistance & Administrative Support: Providing high-level, proactive support, including expert calendar and email management, managing sensitive correspondence, and coordinating schedules across multiple time zones. - Digital Marketing & Content Creation: Skilled in Social Media Management, SEO Writing, Copywriting, and Graphic Design. She develops engaging content, manages campaigns, and creates visuals that effectively build brand awareness and drive audience engagement. - Customer Support & Technical Proficiency: Proven ability in customer service, chat support, and data analysis, with a background that includes managing mission-critical systems and providing high-level technical support. Gladys is an accountable, reliable professional who consistently takes initiative and implements efficient workflows. Her Bachelor’s Degree in Journalism, graduate-level studies in English, and Lean Six Sigma certification underscore her commitment to quality, clear communication, and process optimization in every task she undertakes.

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I'm an AI-Era Operations Specialist and Executive Assistant with a rare combination of high-touch EA support and hands-on automation expertise. I help startups and lean teams run smarter by handling everything from calendar and inbox management to building end-to-end workflows in [link hidden], Zapier, and the OpenAI API. My background includes executive operations, client coordination, and AI integration, sharpened through ALX Africa training and real-world builds, such as a 9-module real estate data intelligence pipeline that automates property monitoring, lead tracking, and reporting with zero manual input. I'm equally comfortable drafting a critical email for a founder at 8 am and architecting a multi-step automation before noon. What makes me different is that I don't just support operations, I improve them. I spot inefficiencies, design systems to eliminate them, and document everything so nothing depends on memory. Whether you need a reliable EA who keeps things running or someone to build automations that give your team hours back every week, I bring both. If you're building something and need someone who understands both the people and technical sides of operations, I'm the person for the role.

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Annlidya here, an Executive Assistant and Operations Partner based in Nairobi, Kenya, with over three years of hands-on remote experience supporting founders, CEOs and leadership teams across technology, BPO, creative and startup environments. I manage tasks, think ahead, build systems and make sure the people supported can lead with full clarity and confidence. My background in Economics gives me a natural edge when it comes to assessing priorities, spotting inefficiencies and making decisions that actually serve the bigger picture. trained through Athena's executive support program and ALX Africa's virtual assistance track and hold a Global Business Mentorship credential focused on leveraging AI in global business environments. What I bring to a role goes well beyond the basics. handle complex calendar management and scheduling optimization, executive inbox management and correspondence, meeting preparation, agenda development and AI-assisted meeting summaries, project coordination and task tracking across distributed teams, CRM management and pipeline integrity, financial reconciliation, expense tracking, invoice monitoring and subscription audits, travel coordination including multi-city itineraries, visa requirements, accommodations and cultural briefings, SOP creation and internal documentation, workflow automation, research and market intelligence, executive reporting and presentation preparation, stakeholder communication and relationship management, event planning and coordination, knowledge base development, onboarding systems design and cross-functional operations support. The results are measurable, reduced calendar conflicts by 30%, maintained a 95% on-time action item completion rate, saved executives an average of 10 or more hours every week and cut screening timelines from 21 days to 5 days using an AI-assisted hiring pipeline also improved financial forecast accuracy from 70% to 98%, automated onboarding from 10 days down to 48 hours and reduced manual task time by 20% through custom Zapier automations. The tools work with daily span the full spectrum of modern executive support. For productivity and communication, Google Workspace, Microsoft Office Suite, Slack, Microsoft Teams, Zoom, Google Meet, Loom and Notion. For project management I work across ClickUp, Asana, Trello, [link hidden], Basecamp, Motion, Airtable, Linear and Jira. On the CRM and sales side HubSpot, Salesforce, Zoho CRM, Pipedrive and Airtable CRM. For financial administration QuickBooks, Xero, FreshBooks, Stripe, Expensify, Brex, Ramp and Wave. For automation and AI Zapier, ChatGPT, Claude, Gemini, Notion AI, [link hidden], [link hidden], Fathom and Perplexity. For travel TripIt, Wanderlog, [link hidden], Airbnb and Google Maps. For communication and marketing support Mailchimp, Buffer, Hootsuite, Canva, Grammarly, ConvertKit and Sprout Social also work with Calendly, SavvyCal, Miro, Confluence, Dropbox, OneDrive, LastPass, Superhuman and Missive. Available full-time for remote engagements globally and you can expect confidentiality, reliability and genuine ownership seriously in everything Outside of work, believe that how you rest is just as important as how you work. play the saxophone and find that music keeps me sharp, present and creative in ways that directly carry into how the way show up professionally also spend time in gardens and nature. It resets my thinking and keeps me grounded. Definitely bring that same calm, intentional energy into my work every day.

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- Managed full-cycle bookkeeping and produced monthly trial balances and financial reports for seven group entities across South Africa, Ireland, Latvia, Mexico, the United Kingdom, Brazil and Guernsey, ensuring accurate records for management decision-making. - - - Reconciled multi-currency bank and credit-card accounts (ZAR, EUR, USD, GBP, MXN) across seven banking platforms — including FNB, Standard Bank, AIB, Investec, Revolut, Swedbank and BBVA — supporting accurate month-end closes. Prepared and submitted VAT returns monthly for South Africa (VAT201) and bi-monthly for Ireland, maintaining compliance across two tax jurisdictions. Processed monthly payroll for approximately 20 South African employees via SimplePay, including PAYE, UIF and SDL administration, and managed reimbursement and payroll records for approximately 25 Ireland-based international consultants. - Managed accounts payable across six entities (book value approximately R5M), including purchase order creation, new stock item setup, supplier reconciliations and GRN processing. - - - - Managed accounts receivable across four entities (book value approximately R4M), including monthly invoice dispatch, client statements, payment reminder communications and suspension notices. Prepared monthly accrual and deferred income and expense journals for four entities (South Africa, Ireland, Mexico, Latvia) and maintained fixed-asset registers with depreciation calculations for three entities. Processed intercompany expenses and management fees across five entities and maintained stock movement records for FOC issues to the support team. Collaborated with cross-functional teams and external stakeholders to identify and resolve accounting discrepancies, ensuring data integrity across all entities.

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I am a multidisciplinary creative and operations professional with a strong background in social media management, graphic design, web design, and executive virtual assistance. I began my professional career in [phone hidden] as a Social Media Manager at an immigration consultancy, where I supported digital communication and online engagement strategies for clients seeking work and travel visas across multiple countries. I held this role from June [phone hidden] to December [phone hidden]. Building on my creative skill set, I transitioned into a Graphic Designer role at a production house, where I worked from February [phone hidden] to November [phone hidden]. In this position, I designed branding materials including banners, logos, and promotional assets for various clients, while collaborating closely with production and marketing teams. Alongside my full-time roles, I have operated as a freelance graphic and web designer since December [phone hidden], delivering branding, visual design, and website solutions for independent clients and businesses. In January [phone hidden], I began working as an Executive Virtual Assistant for a Miami-based company, PLM (Professional Life Management), where I currently support the CEO. In this role, I provide high-level administrative and operational support across a wide range of services, including scheduling, travel coordination, task management, client communication, documentation, spreadsheets, and general business operations. PLM delivers personalized solutions across areas such as relocation, cleaning services coordination, logistics, bookings, and administrative support, and I play a key role in ensuring smooth day-to-day execution. Overall, I bring a unique blend of creative, technical, and operational expertise, with experience supporting both individual clients and business leaders in fast-paced, service-driven environments.

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Helping Businesses Ignite Growth with Digital Solutions that Drive Quality Leads & Maximize ROAS

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Do you need a reliable right hand to keep your business organized while also fueling growth? As your Administrative/Personal Assistant, I manage your inbox, calendar, data entry, and daily operations, keeping everything running smoothly so nothing falls through the cracks. I bring a strong background in customer support and administrative work, along with reliability, attention to detail, and full discretion with sensitive information. Beyond the day-to-day, I also work as your Lead Generation Specialist, researching targeted prospects, building clean CRM-ready lists, and running personalized outreach that gets real replies. I've filtered over 12,000 profiles down to 550 qualified leads on past projects, using tools like [link hidden], [link hidden], LinkedIn Sales Navigator, HubSpot, and Salesforce to keep campaigns organized and effective. Together, that means a steady stream of new business and a well-run operation behind the scenes, giving you the time and focus to grow.

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Work Preferences I'm looking for a long-term, full-time remote position where i can contribute both my technical skills and operations management experience. I prefer roles involving GoHighLevel, CRM systems, automation, technical operations, team coordination, and process improvement. I'm comfortable working with U.S.-based clients and aligning with their business hours. Professional Summary I have hands-on experience with GoHighLevel, Kajabi, CRM management, workflow automation, funnels, integrations, and technical troubleshooting. My background also includes team leadership and operations management, where i handled client relationships, monitored team performance, reviewed deliverables, coordinated projects, and developed SOPs to improve day-to-day operations. I'm comfortable working across both the technical and operational sides of a business. I enjoy improving systems, solving problems, organizing workflows, and helping teams deliver consistent results. I'm looking for an opportunity where i can apply my technical knowledge and leadership experience while continuing to grow with a company long-term.

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Healthcare practice leaders and C-suite executives share a common bottleneck: administrative overload. When practice owners are buried under prior authorizations, chaotic intake queues, and fragmented patient workflows, clinical care and revenue growth suffer. Similarly, when founders spend hours triaging emails, managing multi-time-zone calendars, and tracking leads manually, high-level business strategy takes a backseat. I solve these operational bottlenecks. As a Healthcare Operations Specialist, Executive Assistant, and Medical VA, I step in as a strategic partner to streamline administrative workflows, automate recurring tasks, and keep operations running seamlessly. Whether optimizing EHR/EMR data management or driving outbound lead generation, I ensure practice leaders and executives regain 15+ hours a week to focus on what matters most—patient care and business expansion. What I Bring to Your Practice or Organization: Healthcare Operations & EMR/EHR Management:End-to-end support for patient intake optimization, prior authorization management, insurance verification, and data hygiene within systems like athenahealth (athenaNet), eClinicalWorks, and Epic—all while maintaining strict HIPAA compliance. C-Suite & Executive Support: High-level calendar and travel management across multiple time zones, C-suite inbox triage and gatekeeping, board meeting prep, expense tracking, and stakeholder communication. Lead Generation & Business Growth:Target audience prospecting, outbound email/LinkedIn campaign execution, lead scoring, and pipeline management using tools like [link hidden], HubSpot CRM, and Sales Navigator. Workflow & AI Automation: Designing smart, automated lead capture and administrative workflows using Zapier, Make, ChatGPT, and Claude to slash manual processing time. Core Tech Stack & Tools: EHR / EMR: athenahealth, eClinicalWorks, Epic, Kareo,Open dental,Therapy notes CRM & Sales: HubSpot, Salesforce, [link hidden], LinkedIn Sales Navigator Productivity & Automation:Zapier, Make, ChatGPT, Claude, Google Workspace, Microsoft 365, Notion, Trello, Asana Communication:** Slack, Zoom, Calendly,Google Calender ,Ring Central

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An executive virtual assistant with 5-years of experience, with specialties in Customer Service and Social Media Management. Eager to implement engagement and efficiency to move to the next big task. In the past years, I've help my clients reach new customers and generating more income that they didn't knew they could earn beforehand.

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Experienced Virtual Assistant with a background in customer service, sales support, real estate administration, lead management, CRM management, data entry, and appointment setting. I am highly organized, detail-oriented, reliable, and comfortable working independently in a remote environment. I communicate professionally, learn new tools quickly, and am committed to providing excellent customer service and supporting business operations.

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I’m a content operations and digital marketing professional with over two years of experience supporting teams and business owners across social media, editorial production, research, and day-to-day marketing operations. Most recently, I managed content production across a company brand and five executive LinkedIn accounts, while also developing the systems that supported the editorial process. My experience includes content planning and writing, social media management, research, analytics, email marketing, Canva design, and workflow organization. I’ve also built source libraries, content inventories, reporting systems, and AI-assisted workflows to make recurring tasks more efficient. I’m comfortable working with tools such as Asana, SharePoint, Slack, Canva, and Google Workspace, and I work well in roles where I can take ownership of a process from research and planning through production, review, and publishing.

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I have a background in customer service, sales, lead generation, and CRM management, with experience communicating with customers, handling inquiries, and building strong client relationships. I also have experience training customer service and sales teams, as well as creating and running marketing campaigns and sales funnels using GoHighLevel. I’m comfortable handling challenging conversations, staying calm under pressure, and providing clear, helpful responses. I’m also detail-oriented, quick to learn new tools, and proactive about identifying recurring issues and improving processes. I believe I’d be a great hire because I combine strong communication skills, a customer-first mindset, and technical experience with CRMs and automation. I take ownership of my work and focus on delivering a positive customer experience while helping the business run more efficiently.

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Results-driven SEO Specialist and Virtual Assistant with over 5 years of experience in digital marketing, administrative support, and online business management. Skilled in SEO strategy, social media management, lead generation, and funnel building, with a strong track record of helping clients boost visibility, streamline operations, and scale their brands. Adept at handling diverse tasks—from keyword optimization and analytics tracking to content scheduling, CRM updates, and client communications. Known for being proactive, detail-oriented, and highly adaptable in fast-paced remote environments, delivering consistent results with professionalism and precision.

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I’m a Virtual Assistant and operations support professional with 5+ years of experience supporting US and Australian clients, backed by a professional background in laboratory operations and quality systems. My experience has taught me how to manage both people and processes with accuracy, organization, and attention to detail. In my VA work, I support day-to-day operations through administrative and executive support, CRM and database management, lead research and outreach, scheduling, client communication, podcast booking, and workflow coordination. I also have hands-on experience with workflow automation and GoHighLevel, and I’m continuously building my skills in digital systems and automation to help businesses streamline repetitive tasks and keep their operations running efficiently. Before transitioning into remote support, I worked in medical and water laboratory environments where accuracy, documentation, quality control, and compliance were critical. I performed laboratory testing, maintained records and reports, managed inventory, coordinated with suppliers, and developed and maintained SOPs in accordance with laboratory quality standards and ISO requirements. This combination of administrative, operations, and laboratory experience has shaped how I work: organized, detail-oriented, process-driven, and comfortable handling sensitive information and tasks that require accuracy. My core areas of support include: • Executive amp; Administrative Support • Calendar amp; Inbox Management • CRM amp; Database Management • Lead Research amp; Outreach • Podcast Research amp; Booking • Scheduling & Workflow Coordination • SOP & Process Documentation • Workflow Automation & GoHighLevel • Data Management & Reporting • Social Media & Content Support I’m open to remote opportunities in Executive Assistance, Virtual Assistance, Administrative Support, Operations, CRM, and Workflow Automation. If you’re looking for someone who can bring reliable day-to-day support while also thinking about systems, processes, and efficiency, I’d be happy to connect.

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I have experience in social media management, content creation, graphic design, and short-form video editing, working with businesses across different industries. I'm skilled in using Canva Pro, CapCut Pro, Opus Clip, and Meta Business Suite. My experience includes creating social media graphics, writing captions, editing videos, planning content, scheduling posts, maintaining brand consistency, and supporting day-to-day social media activities. I'm organized, detail-oriented, open to feedback, and comfortable working independently or as part of a team. I'm also eager to contribute creative ideas while continuing to grow my skills.

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Social media manager with 5+ years of experience in Social Media Management and Content Editing, managing multi-channel campaigns and short-form video production across Instagram, TikTok, Facebook, and LinkedIn. Uses Canva, Google Workspace, Sprout Social, and Hootsuite for content creation, scheduling, and reporting, delivering a 60% increase in engagement and a 35% lift in Facebook conversion rates.

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An AI automation specialist who builds systems that respect human dignity. With a background in Industrial-Organizational Psychology and statistical analysis, I bridge the gap between people and technology. I design harmonized workflows that eliminate operational friction and boost company productivity.

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Customer Care Representative with 10+ years of progressive experience in customer support, client relations, call center operations, and service recovery. Skilled in handling high-volume inquiries, resolving complex issues, processing orders, and ensuring exceptional customer satisfaction. Proficient in CRM systems, ticketing platforms, live chat, and MS Office tools. Proven track record of improving customer experience, streamlining service processes, training support teams, and contributing to retention and loyalty goals. Experienced working with NGOs and corporate organizations across Kenya.

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I am a detail-oriented Digital Marketing Specialist, Copywriter, and Virtual Assistant with experience in administrative support, campaign coordination, online research, documentation, task organization, and workflow management. I am skilled in using digital tools and AI-assisted workflows to improve productivity, maintain organized records, and support business operations. With strong written communication, adaptability, and a proactive approach to problem-solving, I can assist with project tracking, deadline monitoring, meeting coordination, progress reporting, and cross-functional communication. I am eager to apply my transferable skills, learn software implementation processes, and help project teams deliver tasks and milestones efficiently.

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