Administrator/ Customer Support/ Sales/ Quality AssuranceAdministrator/ Customer Support/ Sales/ Quality Assurance
Vicky
900/mo
Nairobi, Kenya
Looking for Full-time
9 hours/day
Availability: US / EU / Asia timezone
$900
per month
($5/hour)
Member since April 2026
Profile Description
PROFESSIONAL SUMMARY Results-driven, customer-focused and versatile professional with 6+ years of experience across customer service, sales, e-commerce operations, quality assurance, call center support and administrative support. Proven ability to manage high-volume customer interactions, drive sales, coordinate operations, and deliver exceptional client experiences. Skilled in CRM systems, digital tools, and workflow optimization, with growing experience in social media management and executiv...
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
AI & Automation
MidjourneyBeginner
Workflow AutomationBeginner
AI Safety & AlignmentBeginner
OpenAI APIBeginner
Data LabelingBeginner
Synthetic Data GenerationBeginner
Model EvaluationBeginner
Feature EngineeringBeginner
Content & Writing
Technical WritingBeginner
ScriptwritingBeginner
Creative WritingBeginner
Email CopywritingBeginner
Product DescriptionsBeginner
CopywritingBeginner
Blog WritingBeginner
Editorial Calendar ManagementBeginner
Software Development
Customer Success
Email SupportAdvanced
Social Media SupportAdvanced
Phone SupportAdvanced
Technical SupportAdvanced
FreshdeskAdvanced
Live Chat SupportIntermediate
Ticket ManagementIntermediate
Video SupportIntermediate
ZendeskIntermediate
LiveChatIntermediate
Customer.ioIntermediate
Data & Analytics
Google Sheets (Advanced)Expert
Excel (Advanced)Advanced
Statistical AnalysisIntermediate
Data VisualizationIntermediate
Predictive AnalyticsBeginner
Data MiningBeginner
Design & Creative
CanvaAdvanced
CapCutAdvanced
Logo DesignAdvanced
Presentation DesignAdvanced
Color GradingAdvanced
Adobe PhotoshopIntermediate
Social Media GraphicsIntermediate
After EffectsIntermediate
Video EditingIntermediate
Brand Identity DesignIntermediate
Adobe IllustratorBeginner
YouTube OptimizationBeginner
E-commerce & Marketplace
Product PhotographyExpert
Product Listing OptimizationAdvanced
Order ProcessingAdvanced
Order FulfillmentAdvanced
DropshippingAdvanced
Print on DemandAdvanced
Inventory ManagementAdvanced
Finance & Accounting
Budget ManagementExpert
Financial ReportingAdvanced
Accounts Payable/ReceivableAdvanced
Risk ManagementAdvanced
BookkeepingAdvanced
Financial AnalysisIntermediate
Accountant (CPA)Intermediate
QuickBooksBeginner
Human Resources
PayrollAdvanced
TimekeepingAdvanced
SOP WritingAdvanced
Policy WritingAdvanced
RecruitmentIntermediate
Candidate SourcingIntermediate
Technical RecruitingIntermediate
Marketing & Growth
Instagram GrowthExpert
Content StrategyAdvanced
Social Media AnalyticsAdvanced
User-Generated ContentAdvanced
Meta Ads (Facebook/Instagram)Advanced
Google AdsAdvanced
Content MarketingAdvanced
Conversion Rate OptimizationAdvanced
Product HuntAdvanced
TikTok GrowthAdvanced
Facebook Business ManagerIntermediate
Email MarketingIntermediate
Community ManagementIntermediate
Twitter/X ManagementIntermediate
HubSpotIntermediate
LinkedIn AdsIntermediate
Pinterest AdsIntermediate
TikTok AdsIntermediate
ChatGPT for MarketingIntermediate
LinkedIn OptimizationIntermediate
YouTube Channel ManagementIntermediate
ThreadsIntermediate
Influencer OutreachBeginner
Real Estate Operations
Review & Reputation ManagementIntermediate
AirbnbIntermediate
Sales & Business Development
B2C SalesExpert
NegotiationExpert
B2B SalesExpert
Sales PresentationsExpert
Proposal WritingAdvanced
Cold CallingAdvanced
Sales Funnel ManagementAdvanced
Lead GenerationAdvanced
Cold Email OutreachAdvanced
Account ManagementAdvanced
Linkedin OutreachIntermediate
SalesforceIntermediate
Zoho CRMIntermediate
Specialized Skills
Compensation & BenefitsExpert
Contract ReviewAdvanced
OnboardingAdvanced
Employee RelationsAdvanced
Legal ResearchAdvanced
Performance ManagementAdvanced
Intellectual PropertyIntermediate
Coaching & MentoringIntermediate
Nutrition PlanningIntermediate
Medical TranscriptionIntermediate
Terms & ConditionsIntermediate
Technical TrainingIntermediate
Corporate TrainingIntermediate
Mental Health SupportIntermediate
Medical BillingIntermediate
Telehealth SupportIntermediate
Health CoachingIntermediate
Virtual Assistance & Admin
Data EntryExpert
Calendar ManagementAdvanced
Email ManagementAdvanced
Document ManagementAdvanced
Meeting CoordinationAdvanced
Personal Assistant ServicesAdvanced
Travel PlanningIntermediate
Executive Assistant ServicesIntermediate
CalendlyIntermediate
Quick Stats
Age30 years
GenderMale
English LevelFluent
ID VerificationNot verified
Certifications
Diploma in Cooperative Management
Diploma in Pharmaceutical Technology
Financial Sales Services
Education
Associate's Degree
The Nyeri National Polytechnic
2014 - 2017
Certificate
McKinsey Social Initiative
2017 - 2017
High-school
Ikuu Boys' High School
2010 - 2013