Administrator/ Customer Support/ Sales/ Quality Assurance

Vicky

900/mo
Nairobi, Kenya
Looking for Full-time
9 hours/day
Availability: US / EU / Asia timezone

Profile Description

PROFESSIONAL SUMMARY Results-driven, customer-focused and versatile professional with 6+ years of experience across customer service, sales, e-commerce operations, quality assurance, call center support and administrative support. Proven ability to manage high-volume customer interactions, drive sales, coordinate operations, and deliver exceptional client experiences. Skilled in CRM systems, digital tools, and workflow optimization, with growing experience in social media management and executiv...

Skills & Expertise

Software Development

Customer Success

FreshdeskAdvanced
Live Chat SupportIntermediate
Ticket ManagementIntermediate
Video SupportIntermediate
ZendeskIntermediate
LiveChatIntermediate
Customer.ioIntermediate

Design & Creative

CanvaAdvanced
CapCutAdvanced
Logo DesignAdvanced
Adobe PhotoshopIntermediate
After EffectsIntermediate
Video EditingIntermediate

Finance & Accounting

Human Resources

PayrollAdvanced
TimekeepingAdvanced
SOP WritingAdvanced
RecruitmentIntermediate
Candidate SourcingIntermediate

Real Estate Operations

AirbnbIntermediate

Sales & Business Development

Quick Stats

Age30 years
GenderMale
English LevelFluent
ID VerificationNot verified

Certifications

Diploma in Cooperative Management
Diploma in Pharmaceutical Technology
Financial Sales Services

Education

Associate's Degree

The Nyeri National Polytechnic

2014 - 2017

Certificate

McKinsey Social Initiative

2017 - 2017

High-school

Ikuu Boys' High School

2010 - 2013