Accountan/Customer support/Virtual assistant /Medical AssistAccountan/Customer support/Virtual assistant /Medical Assist
Patricia
$1,700
per month
($10/hour)
Profile Description
CPA-qualified (Parts I, II & III) accounting professional with nearly four years of experience in accounts receivable, billing, bookkeeping, and client support for U.S. and international clients. Skilled in QuickBooks Online, Xero, and Microsoft Dynamics 365, with 99%+ accuracy in invoicing, payment application, reconciliations, and collections follow-up. HIPAA-certified, with U.S. healthcare billing training covering insurance verification, claims, and denial management. Remote-native and exper...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Human Resources
Marketing & Growth
Real Estate Operations
Sales & Business Development
Software Development
Work Experience
Airbnb Guest Communications/Finance Executive & Property Coordinator
Azzurri Properties, UK
Jan 2026 - Present
Key Achievements:
-Handle invoicing, bank allocations, reconciliations, and unpaid-invoice follow-up in Xero for a 40+ property Airbnb portfolio. -Serve as the main guest communications contact, resolving urgent issues in real time.
Accounts/Audit Associate
Multiverse International
Dec 2025 - Apr 2026
Key Achievements:
-Manage accounts receivable, invoicing, collections follow-up, and monthly reconciliations in QuickBooks Online and [link hidden]. -Prepare P&L, balance sheet, cash flow, and AR aging reports for client decision-making. -Provide HIPAA-compliant scheduling, documentation, and customer support, including billing inquiries across phone, chat, and email. -Wrote SOPs and process guides that reduced repeat issues and improved workflow efficiency.
Accountant, Billing & AR Associate
Ebrahimjee Mutai Advisory LLP
Apr 2024 - Dec 2025
Key Achievements:
-Handled AR and billing across 6+ client accounts in QuickBooks Online, Xero, and QuickBooks Desktop Enterprise, with 99%+ documentation accuracy. -Followed up by phone and email on overdue invoices and missing documents until each case was resolved. -Prepared AR aging reports and monthly financial status reports for leadership. -Resolved billing discrepancies through root-cause analysis and tracked client interactions in Microsoft Dynamics 365 CRM. -Provided executive administrative support, including scheduling, reports, and confidential records, with a 98% quality rating.
Collections & Bookkeeping Support Specialist
Smart Mini Mart
Jun 2024 - Dec 2024
Key Achievements:
-Managed invoice follow-up, payment processing, and monthly bank and credit card reconciliations, resolving discrepancies within a 48-hour SLA. -Wrote process guides and SOPs that improved team efficiency by 30% and reduced repeat support requests.
Accounts Receivable, Cash Applications & Client Experience Associate
Russell Bedford Alexander & Associates LLP,
Jan 2023 - Mar 2024
Key Achievements:
-Handled 60+ daily client interactions by phone, email, and chat with 95%+ satisfaction. -Applied incoming payments and prepared month-end reconciliations to support a clean close. -Built Excel tracking tools (pivot tables, VLOOKUP, INDEX-MATCH) and prepared IFRS-aligned financial statements for a multi-location client portfolio.