Customer service representative, virtual assistantCustomer service representative, virtual assistant
Esther
800/mo
Nairobi , Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$800
per month
($5/hour)
Member since April 2026
Profile Description
Responded to customer inquiries via phone, email, and live chat. Maintained customer records in Zendesk and Freshdesk, resolved billing and service issues, collaborated with internal teams to resolve technical problems, generated service reports, and achieved high customer satisfaction.
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Calendar ManagementBeginner
Email ManagementBeginner
Travel PlanningBeginner
Document ManagementBeginner
Data EntryBeginner
Meeting CoordinationBeginner
Executive Assistant ServicesBeginner
Personal Assistant ServicesBeginner
CalendlyBeginner
Research & Information GatheringBeginner
AsanaBeginner
Monday.comBeginner
NotionBeginner
ClickUpBeginner
TrelloBeginner
JiraBeginner
AirtableBeginner
Specialized Skills
OnboardingBeginner
Compensation & BenefitsBeginner
Performance ManagementBeginner
Employee RelationsBeginner
Online Course CreationBeginner
Curriculum DevelopmentBeginner
Corporate TrainingBeginner
Language TeachingBeginner
Coaching & MentoringBeginner
Technical TrainingBeginner
Health CoachingBeginner
Telehealth SupportBeginner
Nutrition PlanningBeginner
Mental Health SupportBeginner
Medical TranscriptionBeginner
Terms & ConditionsBeginner
Intellectual PropertyBeginner
Paralegal ServicesBeginner
Legal ResearchBeginner
Contract ReviewBeginner
Sales & Business Development
B2B SalesBeginner
B2C SalesBeginner
Lead GenerationBeginner
Cold CallingBeginner
Cold Email OutreachBeginner
Sales Funnel ManagementBeginner
Linkedin OutreachBeginner
Sales PresentationsBeginner
NegotiationBeginner
SalesforceBeginner
Zoho CRMBeginner
Close.ioBeginner
ZoomInfoBeginner
Hunter.ioBeginner
Apollo.ioBeginner
Real Estate Operations
AirbnbBeginner
PropStreamBeginner
Zillow Premier AgentBeginner
Follow Up BossBeginner
Real Estate ListingBeginner
MLS ManagementBeginner
Marketing & Growth
SEO (Technical & Content)Beginner
Google AdsBeginner
Meta Ads (Facebook/Instagram)Beginner
LinkedIn AdsBeginner
TikTok AdsBeginner
Pinterest AdsBeginner
Content MarketingBeginner
Google Tag ManagerBeginner
Facebook Business ManagerBeginner
ChatGPT for MarketingBeginner
GoHighLevelBeginner
Email MarketingBeginner
Content StrategyBeginner
Community ManagementBeginner
Instagram GrowthBeginner
TikTok GrowthBeginner
LinkedIn OptimizationBeginner
Twitter/X ManagementBeginner
HubSpotBeginner
ThreadsBeginner
Influencer OutreachBeginner
Social Media AnalyticsBeginner
YouTube Channel ManagementBeginner
ActiveCampaignBeginner
SubstackBeginner
Finance & Accounting
BookkeepingBeginner
WaveBeginner
XeroBeginner
QuickBooksBeginner
Tax PreparationBeginner
Payroll ProcessingBeginner
Financial ReportingBeginner
Accountant (CPA)Beginner
AI & Automation
Content & Writing
Blog WritingBeginner
SEO Content WritingBeginner
CopywritingBeginner
Technical WritingBeginner
Creative WritingBeginner
Editorial Calendar ManagementBeginner
GhostBeginner
Customer Success
Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
Video SupportBeginner
Social Media SupportBeginner
Technical SupportBeginner
Ticket ManagementBeginner
ZendeskBeginner
IntercomBeginner
FreshdeskBeginner
Work Experience
Customer service representative
SafiTel communication ltd
Mar 2022 - Present
Job Responsibilities:
Responded to customer inquiries via phone, email, and live chat. Maintained customer records in Zendesk and Freshdesk, resolved billing and service issues, collaborated with internal teams to resolve technical problems, generated service reports, and achieved high customer satisfaction.
Quick Stats
Age25 years
GenderFemale
English LevelConversational
ID VerificationNot verified
Portfolio
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Certifications
Customer service
Education
Bachelor's Degree
Moi university
2019 - 2023