VIRTUAL ASSISTANT/APPOINTMENT SETTER

tiffany

1,600/mo
SAN JOSE CITY,NUEVA ECIJA, Philippines
Looking for Full-time
9 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a reliable and detail-oriented Virtual Assistant with over 3 years of experience in customer service, appointment setting, and CRM management. I have a strong background in handling high-volume calls, building rapport with clients, and consistently meeting performance targets. I excel at communicating with leads, understanding their needs, and guiding conversations toward clear outcomes such as booking appointments or resolving concerns. I am highly organized, tech-savvy, and comfortable u...

Skills & Expertise

AI & Automation

Copy.aiBeginner
OpenAI APIBeginner
Edge AIBeginner

Content & Writing

Email CopywritingBeginner

Customer Success

Phone SupportExpert
Technical SupportAdvanced
Lead ManagementIntermediate
Live Chat SupportBeginner
Email SupportBeginner
FreshdeskBeginner
ZendeskBeginner

Data & Analytics

Google Sheets (Advanced)Beginner
Excel (Advanced)Beginner

Design & Creative

Adobe XDBeginner
Design SystemsBeginner
Adobe PhotoshopBeginner
Adobe InDesignBeginner
CanvaBeginner
Logo DesignBeginner
Brand Identity DesignBeginner
Presentation DesignBeginner
Affinity DesignerBeginner
CapCutBeginner
Video EditingBeginner
Color GradingBeginner
Adobe Premiere ProBeginner

E-commerce & Marketplace

ShopifyBeginner
Amazon FBABeginner
TikTok ShopBeginner
EtsyBeginner
Shopify PlusBeginner
Facebook MarketplaceBeginner
Product Listing OptimizationBeginner
DropshippingBeginner
Product PhotographyBeginner
Print on DemandBeginner
Inventory ManagementBeginner
Order ProcessingBeginner

Finance & Accounting

Financial AnalysisBeginner

Human Resources

US RecruitingBeginner
Technical RecruitingBeginner
HR ManagementBeginner

Real Estate Operations

AirbnbBeginner
Follow Up BossBeginner
Zillow Premier AgentBeginner

Sales & Business Development

B2B SalesBeginner
Lead GenerationBeginner
Cold Email OutreachBeginner
Proposal WritingBeginner
Account ManagementBeginner
B2C SalesBeginner
Cold CallingBeginner
Sales Funnel ManagementBeginner
NegotiationBeginner
Sales PresentationsBeginner
Warm Outreach & Appointment SettingBeginner
Linkedin OutreachBeginner
SalesforceBeginner
Close.ioBeginner
PipedriveBeginner
Zoho CRMBeginner
ZoomInfoBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Document ManagementBeginner
CalendlyBeginner
Research & Information GatheringBeginner
Data EntryBeginner
Travel PlanningBeginner
NotionBeginner
Monday.comBeginner
AirtableBeginner
AsanaBeginner

Work Experience

CUSTOMER SERVICE REPRESENTATIVE

IQOR PH

Aug 2019 - Feb 2024

Job Responsibilities:

At iQor, I handled a high volume of inbound and outbound calls, assisting customers with inquiries, billing concerns, and service-related issues. I focused on delivering excellent customer service by actively listening, resolving concerns efficiently, and ensuring customer satisfaction on every interaction. I was responsible for navigating CRM systems to document interactions accurately, manage c...

Phone SupportLead ManagementFinancial AnalysisNegotiationDocument Management

Quick Stats

Age30 years
GenderFemale
English LevelFluent
Other Languages
EnglishFluent
ID VerificationNot verified

Certifications

BUSINESS ADMINOSTRATION MAJOR IN MARKETING MANAGEMENT

Education

Bachelor's Degree

PHINMA ARAULLO UNIVERSITY

2014 - 2018

High-school

BETTBIEN HIGHSCHOOL

2008 - 2012