Virtual AssistantVirtual Assistant
Mary
ID Verified$5,000
per month
($28/hour)
Profile Description
Detail-oriented virtual assistant with strong communication, scheduling, email management, data entry, and customer support skills. Experienced in handling administrative tasks efficiently, meeting deadlines, and supporting teams remotely. Also skilled in AI workflow design and no-code automation to streamline processes, improve productivity, and reduce repetitive manual tasks.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Human Resources
Marketing & Growth
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Freestyle Telecom Technology Inc
Transfer Agent
Feb 2025 - Present
Job Responsibilities:
Managed high-volume client communications while maintaining accurate CRM records and timely follow-up on unresolved cases.
Samura Engineering limited
Samura Engineering limited
May 2019 - Jul 2025
Job Responsibilities:
Consistently met service targets, improved first-contact resolution, and prepared performance reports that supported management decisions.
Sales and Customer Care Executive
Sterling Craft Kenya Limited
Nov 2016 - Nov 2018
Job Responsibilities:
Converted customer enquiries into confirmed engagements through strong communication and responsive follow-through.
Field Marketer
Unilever
Jan 2015 - Aug 2015
Job Responsibilities:
Collected actionable customer feedback and strengthened product engagement through direct consumer interactions.
Customer Care Intern
Kenya Airports Authority
Aug 2014 - Nov 2014
Job Responsibilities:
Assisted passengers efficiently in a fast-paced environment, building strong problem-solving and customer service skills.