Executive & Virtual Assistant | Customer Support Agent

Teddy

ID Verified
700/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Experienced Executive Assistant and Operations professional with 6+ years supporting CEOs, founders, and senior leadership in remote, fast-paced environments. Skilled in calendar and inbox management, executive correspondence, meeting coordination, travel and event logistics, document and presentation preparation, vendor coordination, and confidential administrative support. Strong communicator with excellent organizational skills, attention to detail, and the ability to manage priorities across...

Top Skills

Calendar Management · 6 yearsCalendly · 6 yearsCold Calling · 6 yearsCold Email Outreach · 6 yearsCreative Writing · 6 years

Skills & Expertise

AI & Automation

Claude/Anthropic APIExpert
OpenAI APIExpert
ZapierAdvanced
n8nAdvanced
PerplexityAdvanced
AI Safety & AlignmentAdvanced

Content & Writing

Creative WritingExpert
Email CopywritingExpert
Editorial Calendar ManagementExpert
Blog WritingExpert

Customer Success

Phone SupportExpert
Social Media SupportExpert
Ticket ManagementExpert
Video SupportExpert
Technical SupportExpert
LiveChatExpert
Lead ManagementExpert
FreshdeskExpert
ZendeskAdvanced

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Expert

Design & Creative

User ResearchAdvanced

E-commerce & Marketplace

Product Listing OptimizationExpert
Order ProcessingExpert
Order FulfillmentExpert
DropshippingExpert
Inventory ManagementExpert
Amazon FBAAdvanced
WooCommerceAdvanced
Shopify PlusAdvanced
TikTok ShopAdvanced
ShopifyBeginner

Finance & Accounting

BookkeepingAdvanced
Payroll ProcessingAdvanced
Accounts Payable/ReceivableAdvanced
Financial ReportingAdvanced
QuickBooksBeginner

Human Resources

TimekeepingExpert
Technical RecruitingAdvanced

Real Estate Operations

Real Estate ListingExpert
AirbnbAdvanced
Review & Reputation ManagementAdvanced
Zillow Premier AgentIntermediate
MLS ManagementIntermediate
VrboIntermediate

Sales & Business Development

Cold CallingExpert
Cold Email OutreachExpert
Lead GenerationExpert
Proposal WritingExpert
SalesforceExpert
Zoho CRMExpert
Linkedin OutreachAdvanced
Sales Funnel ManagementAdvanced
Apollo.ioAdvanced
PipedriveAdvanced
B2B SalesBeginner
B2C SalesBeginner

Specialized Skills

OnboardingExpert
Performance ManagementAdvanced
Legal ResearchAdvanced
Telehealth SupportAdvanced

Virtual Assistance & Admin

Research & Information GatheringExpert
Executive Assistant ServicesExpert
Data EntryExpert
Calendar ManagementExpert
Travel PlanningExpert
Email ManagementExpert
Document ManagementExpert
Meeting CoordinationExpert
CalendlyExpert
Personal Assistant ServicesExpert
TrelloAdvanced
NotionAdvanced
AsanaAdvanced
ClickUpAdvanced
AirtableAdvanced
Monday.comAdvanced

Marketing & Growth

ChatGPT for MarketingExpert
Facebook Business ManagerExpert
Email MarketingExpert
HubSpotExpert
MailchimpExpert
LinkedIn AdsAdvanced
TikTok AdsAdvanced
Google AdsBeginner

Work Experience

Executive Assistant to Founder & CEO

TechFlow Ventures (Series A Startup)

May 2022 - Jun 2026

Key Achievements:

Successfully managed 30+ executive meetings weekly across three time zones, ensuring smooth scheduling and resolving conflicts before they affected business priorities. Achieved a 15% reduction in vendor costs through contract review, alternative sourcing, and negotiation across 25+ vendor relationships. Improved executive communication efficiency by managing the CEO’s correspondence and ensuring same-day follow-up on priority items. Produced and maintained board, investor, and leadership presentations and reports, supporting clear and professional executive communication. Strengthened leadership meeting follow-through by maintaining accurate notes, tracking action items, and coordinating timely follow-ups. Coordinated executive travel, offsites, and events, managing venues, vendors, transportation, and travel arrangements across multiple locations. Demonstrated strong executive judgment by independently evaluating vendor agreements, negotiating improved terms, and escalating significant long-term commitments appropriately. Maintained trusted relationships with 25+ vendors and service providers, supporting negotiations, contract management, and ongoing service delivery.

Performance ManagementPersonal Assistant ServicesMeeting CoordinationDocument ManagementCalendar ManagementResearch & Information GatheringExecutive Assistant ServicesTravel PlanningEmail ManagementCalendlyData EntryClickUpMonday.comAsanaOnboardingSales Funnel ManagementCold Email OutreachSocial Media SupportTechnical Support

Senior Operations Coordinator

Pinnacle Professional Services

Oct 2020 - Jan 2022

Key Achievements:

Provided administrative support to a Managing Partner and 3 senior directors, managing schedules and ensuring 100% completion of client-facing action items. Coordinated event and offsite logistics, including travel, venues and vendors. Sourced and negotiated vendor contracts (office services, insurance, legal, IT), improving renewal terms, and processed payroll for 60 employees via ADP with zero compliance discrepancies.

Google Sheets (Advanced)ZendeskQuickBooksBookkeepingZoho CRMPerformance Management

Operations Assistant

Catalyst Ventures (Early-Stage VC Fund)

Sep 2018 - Sep 2020

Key Achievements:

Managed scheduling, travel and meeting logistics for fund leadership, document organisation and investor record-keeping, and prepared regular fund updates for stakeholders. Researched market opportunities and startup landscapes, compiled quarterly summaries for 10+ portfolio companies and reviewed due diligence documents for 5+ prospective deals.

Excel (Advanced)Google Sheets (Advanced)AirtableNotion

Quick Stats

Age23 years
English LevelFluent
Other Languages
SwahiliFluent
ID VerificationVerified
Portfolio
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Certifications

Executive & Virtual Assistant Training
Customer Service Professional Certificate