Teddy

Real Estate VA | Medical VA | GHL Specialist | CSR

Teddy

ID Verified
1,400/mo
Ormoc, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven Team Leader with extensive BPO experience, progressing from Customer Service Representative to Senior Quality Evaluator and Operations Team Leader. Skilled in performance management, KPI tracking, coaching, quality assurance, and process improvement. Strong in stakeholder communication, data analysis, and team development, with a proven ability to drive engagement and operational excellence.

Top Skills

Adobe Premiere Pro · 10 yearsAfter Effects · 10 yearsBudget Management · 10 yearsCanva · 10 yearsCapCut · 10 years

Skills & Expertise

Content & Writing

Email CopywritingExpert
ScriptwritingBeginner

Customer Success

Email SupportExpert
Ticket ManagementExpert
Live Chat SupportExpert
Phone SupportExpert
LiveChatExpert
ZendeskExpert
Technical SupportAdvanced

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Expert
Power BIExpert
Data VisualizationExpert
Statistical AnalysisExpert
Google Analytics 4Beginner

Design & Creative

CanvaExpert
Presentation DesignExpert
After EffectsExpert
CapCutExpert
Video EditingExpert
Adobe Premiere ProExpert
Adobe PhotoshopExpert
Logo DesignExpert
Adobe InDesignAdvanced
YouTube OptimizationAdvanced
Adobe XDBeginner

E-commerce & Marketplace

Facebook MarketplaceExpert
Order ProcessingExpert
Order FulfillmentExpert
Inventory ManagementExpert
WordPressExpert
DropshippingExpert
Product PhotographyExpert
TikTok ShopAdvanced
Product Listing OptimizationAdvanced

Finance & Accounting

Budget ManagementExpert
Financial ReportingExpert
BookkeepingExpert
Risk ManagementExpert
Payroll ProcessingExpert
Financial AnalysisAdvanced
Accounts Payable/ReceivableIntermediate

Human Resources

RecruitmentExpert
TimekeepingExpert
Candidate SourcingExpert
HR ManagementExpert
Policy WritingAdvanced
Technical RecruitingAdvanced

Marketing & Growth

ChatGPT for MarketingBeginner
Email MarketingBeginner
GoHighLevelBeginner
Content MarketingBeginner
Community ManagementBeginner
Content StrategyBeginner
Instagram GrowthBeginner
ThreadsBeginner
Social Media AnalyticsBeginner
YouTube Channel ManagementBeginner
Influencer OutreachBeginner
HubSpotBeginner
BeehiivBeginner

Real Estate Operations

Review & Reputation ManagementIntermediate
Real Estate ListingIntermediate
AirbnbBeginner

Sales & Business Development

NegotiationExpert
SalesforceExpert
Zoho CRMExpert
Cold Email OutreachAdvanced
Cold CallingAdvanced
Lead GenerationIntermediate
Proposal WritingIntermediate
Sales PresentationsIntermediate
B2B SalesBeginner
Account ManagementBeginner

Software Development

WordPress DeveloperExpert
HTML5/CSS3Beginner
JavaScript (ES6+)Beginner
Java (Spring Boot)Beginner
Google Cloud PlatformBeginner
AzureBeginner
GitHub ActionsBeginner

Specialized Skills

Terms & ConditionsExpert
Employee RelationsExpert
OnboardingExpert
Performance ManagementExpert
HRIS ManagementExpert
Compensation & BenefitsExpert
Coaching & MentoringExpert
Contract ReviewExpert
Legal ResearchExpert
Corporate TrainingExpert
Mental Health SupportExpert
Paralegal ServicesAdvanced
Technical TrainingAdvanced
Online Course CreationIntermediate
Curriculum DevelopmentIntermediate
Health CoachingBeginner

Virtual Assistance & Admin

Email ManagementExpert
Document ManagementExpert
Meeting CoordinationExpert
Data EntryExpert
JiraExpert
Calendar ManagementExpert
Executive Assistant ServicesAdvanced
Monday.comAdvanced
Personal Assistant ServicesAdvanced
Research & Information GatheringIntermediate
TrelloIntermediate
AirtableIntermediate
CalendlyBeginner
Travel PlanningBeginner
AsanaBeginner
NotionBeginner

Work Experience

Team Leader, Operations

Concentrix

Sep 2023 - Present

Key Achievements:

Results-driven Team Leader responsible for performance monitoring, KPI and AHT tracking, coaching, quality evaluations, and stakeholder communication, with proven success in improving team performance, increasing engagement, reducing escalations, and consistently meeting operational targets.

Data LabelingEmail SupportPhone SupportLive Chat SupportCopywritingAzure OpenAIEmail Copywriting

Senior Quality Evaluator

Concentrix

Aug 2021 - Sep 2023

Quick Stats

Age26 years
English LevelConversational
ID VerificationVerified
Portfolio
🔒

Certifications

Evolve Training
Six Sigma Yellow Belt

Education

Bachelor's Degree

Polytechnic University of the Philippines

2022 - 2026

High-school

ACLC College Ormoc

2016 - 2018