Rica

Ecommerce VA, Dental Receptionist,Bookkeeper, Gen Admin,

Rica

ID Verified
1400/mo
Bacolod City, Philippines, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Versatile and detail-oriented professional with experience as an Ecommerce Virtual Assistant, Dental Receptionist, Bookkeeper, Lead Generation Specialist, General Administrative Assistant, Legal Assistant, and Customer Service Representative. Skilled at managing diverse tasks including eCommerce store operations, client communication, appointment scheduling, financial recordkeeping, lead generation, and legal document support. Proficient in tools such as QuickBooks, Shopify, Google Workspace, As...

Top Skills

Google Sheets (Advanced) · 8 yearsPhone Support · 8 yearsB2C Sales · 7 yearsFacebook Marketplace · 6 yearsTechnical Support · 6 years

Skills & Expertise

AI & Automation

ChatGPT/ClaudeIntermediate
GitHub CopilotBeginner
ZapierBeginner
Workflow AutomationBeginner
API IntegrationAdvanced
Prompt EngineeringBeginner
OpenAI APIIntermediate
Google Vertex AIIntermediate

Content & Writing

Blog WritingAdvanced
Creative WritingBeginner
Email CopywritingAdvanced
Product DescriptionsAdvanced
Technical WritingBeginner
Landing Page CopyBeginner
WordPressBeginner
Editorial Calendar ManagementExpert

Customer Success

Live Chat SupportExpert
Phone SupportExpert
Social Media SupportAdvanced
Ticket ManagementAdvanced
Email SupportExpert
Video SupportIntermediate
Technical SupportExpert
ZendeskAdvanced

Data & Analytics

Google Sheets (Advanced)Expert
TableauIntermediate
Statistical AnalysisAdvanced
Data VisualizationExpert
Google Analytics 4Expert
MetabaseIntermediate
Predictive AnalyticsAdvanced

Design & Creative

SketchAdvanced
Adobe XDExpert
Design SystemsIntermediate
Adobe PhotoshopExpert
Adobe InDesignIntermediate
Social Media GraphicsAdvanced
Adobe IllustratorAdvanced
CanvaAdvanced

E-commerce & Marketplace

ShopifyAdvanced
Amazon FBAAdvanced
eBayAdvanced
TikTok ShopAdvanced
EtsyAdvanced
WooCommerceIntermediate
Shopify PlusAdvanced
Facebook MarketplaceExpert

Finance & Accounting

QuickBooksExpert
XeroExpert
BookkeepingExpert
Accounts Payable/ReceivableExpert
Budget ManagementExpert
Financial ReportingExpert
Financial AnalysisExpert
Risk ManagementExpert

Marketing & Growth

SEO (Technical & Content)Advanced
Meta Ads (Facebook/Instagram)Advanced
TikTok AdsAdvanced
Content MarketingAdvanced
Product HuntAdvanced
Google AdsIntermediate
ChatGPT for MarketingAdvanced
Social Media AnalyticsExpert

Sales & Business Development

B2B SalesExpert
B2C SalesExpert
Cold CallingAdvanced
Lead GenerationAdvanced
Cold Email OutreachAdvanced
Account ManagementAdvanced
Sales PresentationsAdvanced
SalesforceAdvanced

Software Development

JavaScript (ES6+)Advanced
TypeScriptAdvanced

Work Experience

Bookkeeper/ Accounting Assistant

FoundationPM.com

Jan 2022 - Aug 2025

Key Achievements:

QuickBooks Online & Desktop •Bank & Credit Card Reconciliations •Invoicing & Billing •Vendor & Customer Account Management •General Ledger Maintenance •Financial Reporting & Analysis •Month-End & Year-End Close Support •Journal Entries & Adjustments •Data Entry & Recordkeeping Accuracy •Budget Tracking & Expense Monitoring •Strong Attention to Detail & Confidentiality

Appointment Setter/Lead Gen Specialist

All County Advance Property Management

Jan 2023 - Sep 2024

Key Achievements:

Appointment setters will be responsible for identifying potential clients, reaching them on the phone, and scheduling an appointment for a sales representative for a follow-up visit

Dental Receptionist

Deluxe Dental

Jul 2021 - Nov 2023

Key Achievements:

provide the highest level of customer care while taking incoming calls, setting up and managing appointments, verifying dental insurance, planning referrals, handling prescription refills, and more.

General Admin Assistant-Ecommerce

MyOutdesk

Dec 2020 - May 2022

Key Achievements:

Manage Shopify, Etsy, TikTok Seller, and Amazon Seller accounts. •Create, update, and optimize product listings •Track inventory levels and update stock availability. •Process, fulfill, and track customer orders. •Handle returns, refunds, and order adjustments. •Monitor sales reports and performance metrics

Legal assistant

Legal Soft Solution

Aug 2018 - Nov 2020

Key Achievements:

Drafts and finalizes orders, resolutions, administrative issuance and correspondence relative to investigation of administrative cases. Files and maintains record of cases necessary for legal related issues specializing in Personal Injury Law

Customer Service Rep/Technical Support/ SME

Concentrix

Aug 2016 - Jun 2018

Key Achievements:

Provided clear and concise step -by-step technical support to guide Customer.

Quick Stats

Age29 years
English LevelFluent
ID VerificationVerified
Video Intro
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Certifications

Personal Injury Law Legal Assistant
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