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Customer service and accounting support professional with over 8 years of experience across fintech, e-commerce, insurance, and finance. Spent nearly five years at PayPal as a Customer Service Representative and Team Lead, then moved into remote support roles handling disputes, claims, returns, and replacements for US-based clients. Most recently worked as an Accounting Virtual Assistant for a US insurance company, managing bank reconciliations, receipts, invoices, and disbursements. Also has insurance support experience in quotations, certificates of insurance, policy reviews, and renewals. Skilled in Gorgias, Zendesk, Salesforce, EPIC, Xero, and Microsoft Office. Accurate, dependable, and quick to learn new systems.

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Customer-focused professional with nearly 11 years of combined experience in customer support, technical support, sales, training, and virtual assistance. Skilled in chat, email, and phone support, CRM platforms, customer relationship management, issue resolution, and documentation. Adaptable, organized, and quick to learn new tools and processes, with a strong commitment to delivering excellent customer experiences and supporting business goals.

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• Administrative & Financial Support: Experienced as a Company Secretary handling employee payroll, utility logging, financial/income reporting, and reporting directly to company finance leadership. • E-Commerce & Virtual Assistance: Proven track record supporting e-commerce operations (Shopify, ShipStation, Salesforce, Gorgias), managing multi-channel customer inquiries (email, social media, SMS), and handling custom digital order layouts. • Architectural Drafting & Design: Holds a Bachelor of Science in Architecture from La Consolacion College Bacolod. Skilled in AutoCAD (2D/3D Mesh), SketchUp (2D/3D modeling & rendering), site progress inspections, and architectural planning for residential developments and resort structures. • Digital Media & Design: Proficient in Adobe Photoshop, Corel, Canva, CapCut, and SketchUp to create marketing materials, party setup layouts, banners, and promotional graphics. • Customer Service & Operations: Experienced in technical support, customer service troubleshooting, real estate sales/marketing, and inventory management. Core Software & Tools Proficiency: • Design & Drafting: AutoCAD, SketchUp, Adobe Photoshop, Corel, Canva, CapCut • E-Commerce & CRM: Shopify, ShipStation, Salesforce, Gorgias, Hubstaff, Slack • Office & Productive Suite: MS Office (Excel, Word, PowerPoint), Google Apps

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Gladys is a highly experienced, multi-skilled, and premium Virtual Assistant with over two decades of professional expertise focused on operational excellence and digital execution. She specializes in providing reliable, hands-on support that scales businesses and streamlines executive functions. Her core expertise covers the full spectrum of essential VA duties: - Project Coordination & Account Management: Expert at orchestrating complex projects, ensuring strict organizational integrity, and managing client accounts to deliver a seamless, positive experience from start to finish. - Executive Assistance & Administrative Support: Providing high-level, proactive support, including expert calendar and email management, managing sensitive correspondence, and coordinating schedules across multiple time zones. - Digital Marketing & Content Creation: Skilled in Social Media Management, SEO Writing, Copywriting, and Graphic Design. She develops engaging content, manages campaigns, and creates visuals that effectively build brand awareness and drive audience engagement. - Customer Support & Technical Proficiency: Proven ability in customer service, chat support, and data analysis, with a background that includes managing mission-critical systems and providing high-level technical support. Gladys is an accountable, reliable professional who consistently takes initiative and implements efficient workflows. Her Bachelor’s Degree in Journalism, graduate-level studies in English, and Lean Six Sigma certification underscore her commitment to quality, clear communication, and process optimization in every task she undertakes.

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Customer-focused professional with over 10 years of experience in customer service, outbound sales, call centre operations, retail and administration. Skilled in handling customer queries, lead generation, CRM management, sales support and building positive customer relationships. Experienced in using tools such as Zendesk, Salesforce, Shopify and Gorgias. A reliable, adaptable and target-driven individual with strong communication and problem-solving skills, seeking a remote opportunity to contribute to a team while continuing to grow professionally.

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Versatile customer service professional with 4+ years' experience, a knack for problem-solving and a passion for creating exceptional customer experiences.

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With nearly 6 years of experience, I've had the privilege of collaborating with various professionals, including online coaches, real estate investors, recruitment specialists, and other business owners. My expertise spans credit repair specialist, insurance quoting analyst, customer service, sales associate, fraud analyst, data entry specialist, administrative assistant, real estate cold caller, and recruitment specialist. My capabilities are ever-expanding as I constantly strive to learn and push beyond my comfort zone. Clients often describe me as positive, driven, and eager to explore new possibilities. The focus of my business is to inspire others to stay creative and help them check off to-dos so they can be fully present for their true passions.

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Annlidya here, an Executive Assistant and Operations Partner based in Nairobi, Kenya, with over three years of hands-on remote experience supporting founders, CEOs and leadership teams across technology, BPO, creative and startup environments. I manage tasks, think ahead, build systems and make sure the people supported can lead with full clarity and confidence. My background in Economics gives me a natural edge when it comes to assessing priorities, spotting inefficiencies and making decisions that actually serve the bigger picture. trained through Athena's executive support program and ALX Africa's virtual assistance track and hold a Global Business Mentorship credential focused on leveraging AI in global business environments. What I bring to a role goes well beyond the basics. handle complex calendar management and scheduling optimization, executive inbox management and correspondence, meeting preparation, agenda development and AI-assisted meeting summaries, project coordination and task tracking across distributed teams, CRM management and pipeline integrity, financial reconciliation, expense tracking, invoice monitoring and subscription audits, travel coordination including multi-city itineraries, visa requirements, accommodations and cultural briefings, SOP creation and internal documentation, workflow automation, research and market intelligence, executive reporting and presentation preparation, stakeholder communication and relationship management, event planning and coordination, knowledge base development, onboarding systems design and cross-functional operations support. The results are measurable, reduced calendar conflicts by 30%, maintained a 95% on-time action item completion rate, saved executives an average of 10 or more hours every week and cut screening timelines from 21 days to 5 days using an AI-assisted hiring pipeline also improved financial forecast accuracy from 70% to 98%, automated onboarding from 10 days down to 48 hours and reduced manual task time by 20% through custom Zapier automations. The tools work with daily span the full spectrum of modern executive support. For productivity and communication, Google Workspace, Microsoft Office Suite, Slack, Microsoft Teams, Zoom, Google Meet, Loom and Notion. For project management I work across ClickUp, Asana, Trello, [link hidden], Basecamp, Motion, Airtable, Linear and Jira. On the CRM and sales side HubSpot, Salesforce, Zoho CRM, Pipedrive and Airtable CRM. For financial administration QuickBooks, Xero, FreshBooks, Stripe, Expensify, Brex, Ramp and Wave. For automation and AI Zapier, ChatGPT, Claude, Gemini, Notion AI, [link hidden], [link hidden], Fathom and Perplexity. For travel TripIt, Wanderlog, [link hidden], Airbnb and Google Maps. For communication and marketing support Mailchimp, Buffer, Hootsuite, Canva, Grammarly, ConvertKit and Sprout Social also work with Calendly, SavvyCal, Miro, Confluence, Dropbox, OneDrive, LastPass, Superhuman and Missive. Available full-time for remote engagements globally and you can expect confidentiality, reliability and genuine ownership seriously in everything Outside of work, believe that how you rest is just as important as how you work. play the saxophone and find that music keeps me sharp, present and creative in ways that directly carry into how the way show up professionally also spend time in gardens and nature. It resets my thinking and keeps me grounded. Definitely bring that same calm, intentional energy into my work every day.

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-commerce Operations Management Shopify Store Operations Order Processing & Management Logistics & Shipment Tracking Order Fulfillment Returns & Refund Management Chargeback & Dispute Management Inventory Management Shipping Label Management Customer Operations Marketplace Operations Product Listing & Optimization Supplier Coordination Back-Office Administration Operational Reporting

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Results-driven E-commerce and CRM Operations Specialist with experience in Shopify administration, customer support, fulfillment coordination, CRM management, workflow automation, and project coordination. Skilled in optimizing business processes, managing customer inquiries, resolving chargebacks and disputes, and maintaining accurate CRM pipelines using platforms such as Shopify, Zoho CRM, GoHighLevel, and Fulfillable. Proven ability to improve operational efficiency, support cross-functional teams, and deliver exceptional customer experiences in fast-paced remote environments.

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Customer support is one of the most important aspects of an e-commerce business. It builds trust, strengthens brand reputation, and keeps customers coming back. And I’m here to help you deliver an excellent customer experience. I can support you with various customer service tasks such as: Email & Live Chat Support, Order Tracking & Status Updates, Refunds, Returns & Exchanges Processing, Handling Complaints & Escalations, Responding to Product Inquiries, Ticket Management, Updating Customer Information & Order Details, Internal Notes & Case Documentation, Basic Admin & Data Entry Tasks I am detail-oriented, patient, and solution-focused. I make sure every customer feels heard, valued, and supported. My goal is not just to solve problems but to create a positive experience that builds loyalty. I don’t settle for anything less than excellence. My priority is to ensure your customers are satisfied and your business runs smoothly. Message me and let’s create outstanding customer experiences together!

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Results-driven client success and operations professional with a strong background in executive communication, strategic relationship management, and operational coordination. Experienced in managing large client portfolios, improving service delivery processes, and supporting cross-functional teams to achieve measurable outcomes. Known for structured thinking, anticipatory problem solving, and building trusted partnerships with clients and stakeholders in fast-paced environments. Demonstrates strong adaptability and professionalism when working with international teams and remote collaboration systems.

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As a dedicated and results-driven Product Manager with a proven track record in the e-commerce sector, I specialize in guiding products from concept to successful launch and beyond, with a strong focus on the Shopify ecosystem. My expertise lies in developing and managing comprehensive product roadmaps, prioritizing features that align with business objectives, and leveraging data analytics to drive informed decision-making. I excel at cross-functional communication, translating complex technical requirements into clear, actionable plans for development teams, and articulating product vision to stakeholders. My analytical and solution-oriented approach, combined with a keen eye for detail and a deep understanding of customer empathy, ensures the delivery of impactful and user-centric e-commerce solutions. I am passionate about optimizing online store experiences and driving growth for Shopify merchants.

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Highly organized and results-driven professional with 10+ years of experience in executive assistance, customer service, logistics coordination, and administrative operations. Skilled in managing executive calendars, coordinating meetings and travel, handling customer inquiries, resolving service issues, coordinating logistics, maintaining accurate records, and supporting daily business operations. Proficient in Microsoft Office, Google Workspace, CRM systems, and task-management tools. Recognized for excellent communication, strong problem-solving abilities, attention to detail, multitasking, and the ability to manage competing priorities in fast-paced environments. Committed to delivering exceptional customer experiences, improving operational efficiency, and providing reliable executive and administrative support.

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Client and customer support specialist with 6+ years of experience in multi-channel communication, data accuracy, and workflow optimization. Skilled in spreadsheets, CRMs, and task management tools, with proven success in streamlining processes, creating SOPs, and enhancing operational efficiency. Adept at delivering humanized messaging, managing high-volume accounts, and fostering team collaboration to improve customer experiences and organizational outcomes.

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If you are feeling overwhelmed by a never-ending to-do list, overflowing inboxes, and daily operational tasks pulling you away from growing your business ? you are not alone. Many entrepreneurs, especially in e-commerce, struggle to balance admin work with scaling and strategy. That is where I come in. I am a General Virtual Assistant with strong e-commerce experience ([link hidden]), here to take operational pressure off your shoulders so you can focus on what truly moves the needle ? sales, growth, and long-term strategy. I have hands-on experience supporting online businesses with customer support, inventory management, product listings, logistics coordination, and digital marketing. I understand how important speed, accuracy, and customer satisfaction are in e-commerce, and I work with that mindset every day. Imagine how much more you could accomplish if you were no longer buried in emails, order follow-ups, stock tracking, and admin work. With me handling the details, you gain back time to scale, optimize, and make better business decisions. How I Can Support Your Business -E-commerce & Operations Support -Product listing creation and SEO-optimized descriptions -Inventory management and stock analysis -Competitor and product research (dropshipping & private label) -Logistics tracking and supplier communication -Customer Support & Communication -Professional email and message handling -Customer inquiries, order updates, and issue resolution -Subscriber and customer database management -Administrative & Organization Support -Inbox and calendar management -Data entry, spreadsheets, and reporting -Task and deadline organization -Marketing & Growth Assistance -Social media post scheduling -Copywriting and captions -Email marketing and subscriber automation -Facebook & Instagram ads launching support I am detail-oriented, highly organized, and proactive ? with a strong understanding of how e-commerce businesses operate day to day. I handle the time-consuming tasks so you can stay focused on scaling and doing what you love most. If you are looking for a reliable VA who truly understands online business and e-commerce operations, I would love to work with you and support your growth.

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I am a results-driven Sales Development Representative, Lead Generation Specialist, and B2B Sales Professional with over eight years of progressive experience across SaaS, financial services, telecommunications, real estate, construction, and e-commerce industries. I bring a strong combination of strategic prospecting expertise, consultative selling skills, operational coordination, and recruitment leadership, consistently driving revenue growth, expanding market presence, and optimizing sales performance. I have generated more than $3.5 million in secured financing and revenue across financial services and real estate sectors, consistently exceeding quotas by 15–40%. I specialize in multi-channel prospecting, including cold calling, email outreach, CRM-driven pipeline management, and digital campaign execution. My ability to convert leads into high-value clients is demonstrated by achieving a 25% demo-to-client conversion rate, increasing qualified leads by 40% through outbound strategies, and maintaining 95%+ customer satisfaction scores. Most recently, I served as Construction Coordinator and Recruitment Specialist at Metal America, where I recruited and onboarded independent outside sales representatives across multiple U.S. states and expanded contractor and dealer networks nationwide. I aligned sales growth with operational capacity by verifying contractor credentials, coordinating cross-functional teams, and ensuring timely project fulfillment. In financial services, I secured over $2 million in approved SME financing at Biz Wise Funding and generated $1.5 million in secured loans at Seek Business Capital through consultative selling and structured credit assessment workflows. I implemented lead segmentation systems, optimized documentation compliance processes, reduced loan processing time, and trained more than 15 sales agents to improve team efficiency and revenue performance. As a Business Development Manager at Creditsafe US, I strengthened my B2B prospecting and pipeline development expertise by generating high-quality opportunities and driving strategic account growth. In real estate, I supported sales operations at The Studebaker Group by sourcing 300+ qualified leads monthly, managing CRM systems for over 10 agents, launching targeted digital campaigns, and optimizing compensation structures to improve agent performance and retention. Earlier in my career, I built a strong foundation in customer-centric sales with AT&T and Sprint, where I ranked in the Top 10% nationally, generated significant upsell revenue, improved retention metrics, and strengthened customer loyalty through solution-based selling and proactive engagement. I am proficient in Salesforce, HubSpot, Microsoft Dynamics 365, [link hidden], Zendesk, Five9, Retool, and other CRM and sales enablement platforms. I leverage data-driven insights to improve forecasting accuracy, streamline workflows, and optimize conversion performance. My background in Civil Engineering strengthens my analytical thinking, structured problem-solving approach, and operational coordination capabilities. I am recognized for my leadership capability, having trained and mentored sales professionals, designed performance-based incentive programs, and built scalable sales systems aligned with revenue objectives and operational excellence. I am committed to delivering measurable results, driving sustainable growth, and creating long-term value for the organizations I serve.

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Dedicated and reliable professional with experience in customer service, chat support, and virtual assistance. Skilled in clear communication, problem-solving, and delivering excellent customer experiences. Proficient in handling online chats, managing tasks efficiently, and creating engaging content through copywriting. Fluent in English and Swahili, with a strong commitment to professionalism, accuracy, and client satisfaction. Work Preferences Open to remote and flexible work opportunities in chat support, virtual assistance, and copywriting. Comfortable working independently or as part of a team, with a focus on meeting deadlines and maintaining high-quality results. Available for full-time or part-time roles, including evening and weekend shifts. Prefer roles that involve communication, customer interaction, and administrative support

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I also have more than 5 years of experience in customer service roles, especially in the ecommerce industry. I assist customers with placing orders, checking order status, tracking shipments, processing replacements or refunds, and other customer inquiries. It also includes upselling technique experience in customer service that enhanced client value while maintaining high satisfaction ratings. I also have experience supporting customers in technical aspects with firm and quality service for more than 1 year. As a Virtual Assistant, I have over 2 years of experience in total doing email outreach campaign, lead generation, booking or scheduling appointments, email/chat customer support using Shopify and other tools, inventory, product listing, order fulfillment and some admin tasks expanding my knowledge, and learnings new skills.

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Detail-oriented and reliable Virtual Assistant with experience in customer support, social media management, and administrative operations. I specialize in managing inboxes, handling client communication across email, chat, and social media, scheduling appointments, and keeping day-to-day operations organized and efficient. I have worked with international clients and remote teams, supporting high-volume customer interactions, maintaining accurate records, and ensuring timely responses. My background also includes Instagram management, DM outreach, content support, and basic digital marketing tasks, along with strong data entry and research skills. Comfortable using tools such as Google Workspace, Slack, Zoom, Trello, Asana, Notion, CRM systems, and Meta Business Suite, I am quick to learn new systems and follow established processes. I bring strong written communication, attention to detail, and the ability to multitask while maintaining quality and consistency. I am proactive, dependable, and able to work independently, making me a strong support partner for businesses looking to streamline operations, improve customer experience, and stay organized. LINKEDIN PROFILE ; [link hidden]

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