Real Estate VA, Property Management SpecialistReal Estate VA, Property Management Specialist

Key Achievements:

• Run full property management operations remotely for a 700-unit portfolio of family-owned properties, acting as the sole point of accountability for day-to-day performance. • Improved on-time lease renewal completion to 100%, contributing to a 30% increase in tenant retention through proactive renewal management, enquiry handling, and complaint resolution. • Keep property transactions on schedule across multiple time zones by managing calendars, viewings, and client appointments for real estate professionals. • Coordinate clear, timely communication between agents, clients, and vendors via email and the AppFolio platform, preventing transaction breakdowns. • Built organized digital filing systems for property documents and correspondence, eliminating document retrieval delays and keeping records audit-ready. • Manage rent collection, invoicing, and payment tracking on schedule and coordinate vendors/contractors for upkeep and emergency repairs to prevent maintenance backlogs. • Maintain CRM data accuracy and organization across AppFolio, Follow Up Boss, Zillow, [link hidden], Zapier, Show Mojo, and Dotloop to support agent and owner visibility into portfolio status.

Key Achievements:

Owned end-to-end order fulfilment, listing accuracy, inventory monitoring, and customer resolution for 500+ listings across Amazon and Etsy for an independent eCommerce client. • Processed customer orders and managed end-to-end operations for over 700 listings across Amazon and Etsy storefronts, maintaining accurate, timely order fulfilment and a 98% on-time fulfilment rate. • Kept product listings, pricing, and inventory levels accurate and up to date, preventing overselling and stockouts. • Resolved customer complaints, returns, and exchanges via email with a professional, solutions-focused approach, supporting consistent customer satisfaction. • Proactively monitored stock levels and coordinated timely reordering to maintain consistent order turnaround

Key Achievements:

Directed end-to-end estate operations for a multi-site tea production portfolio supporting 1,200+ employees and 600+ households, owning logistics, machinery uptime, budgets, workforce management, safeguarding compliance, and monthly financial reporting for senior leadership. • Directed daily cross-functional coordination across procurement, finance, and field operations, cutting operational delays by 20%. • Managed resource allocation, vendor relationships, and logistics across all sites through structured digital reporting, keeping day-to-day operations running smoothly for the full 1,200+ employee and 500+ household portfolio. • Owned multi-site budgets and enforced cost-control measures while maintaining operational efficiency, delivering a 10% cost reduction. • Coordinated 3PL logistics for green leaf transport from multiple field sites to the manufacturing factory, cutting operational delays by 20% through improved scheduling and cross-site coordination. • Oversaw machinery maintenance and repair requests across production sites, contributing to a 15% improvement in operational efficiency by reducing equipment downtime. • Enforced zero-tolerance welfare and safeguarding standards across the workforce covering child labour, forced labour, discrimination, and workplace violence and harassment to protect human rights and maintain ethical labour practices. • Managed and optimized labour allocation across sites to match staffing levels with seasonal production demands, supporting consistent output without over- or under-resourcing. • Led staff training and onboarding programmes, ensuring new and existing employees met operational, safety, and compliance standards. • Designed and implemented KPI dashboards to track performance, resource use, and risk, giving senior leadership real-time operational visibility • Prepared month-end reconciliations and KPI dashboards, giving senior leadership real-time visibility into performance, resource use, and risk.

Key Achievements:

Directed day-to-day field operations for a supply chain network of 20,000+ smallholder farms across diverse sites, overseeing logistics, budget planning, workforce placement, stakeholder relationships, certification training, and external audit compliance that kept green leaf moving from farm to factory. • Coordinated day-to-day logistics for green leaf collection from 20,000+ smallholder farms across diverse sites to the factory, keeping deliveries on schedule and accurate. • Planned and utilized budgets for vehicle and road maintenance across the collection network, sustaining reliable transport infrastructure and preventing collection delays. • Managed labour placement and optimization across field teams to match staffing levels with harvest and collection demands. • Served as primary liaison with local authorities and institutions, managing stakeholder relationships that supported smooth field operations and community compliance. • Delivered market and certification training to farmers and field teams, supporting adherence to Rainforest Alliance and Fairtrade standards. • Led external audits and compliance management against Rainforest Alliance and Fairtrade standards, achieving 90%+ compliance and passing audits with zero non-conformities. • Maintained operational documentation: invoices, compliance certificates, delivery records, ensuring continuous audit readiness.

Key Achievements:

Held dual responsibility for daily production planning and for designing and running the site's safety, health, and environmental compliance programme within the processing site. • Managed daily green leaf intake and production planning timelines, consistently meeting quality and delivery commitments. • Designed and implemented safety and environmental compliance programmes across multiple sites, reducing accident-related downtime by 30%. • Led 200+ inspections, audits, and risk assessments while maintaining ISO 9001 (QMS) and ISO 22000 (FSMS) certification, achieving 100% compliance with safety standards. • Owned production and sourcing documentation, including batch logs and compliance certifications, keeping regulatory audits and customer reporting audit-ready.