V I R T UAL ASSISTANT | SALES SUPPORT | C USTOMER SERVICE |V I R T UAL ASSISTANT | SALES SUPPORT | C USTOMER SERVICE |
Hermogenes
ID Verified$800
per month
($5/hour)
Profile Description
I have over 9 years of experience in the BPO industry, mainly in customer service, outbound sales, appointment setting, and technical support. I’ve also handled healthcare accounts like Aetna and Humana, where I assisted customers with their concerns while making sure to provide accurate information and follow proper processes. I’m comfortable handling high call volumes, keeping records organized, and meeting targets. I’m known for being reliable, patient, and detail-oriented, and I always try ...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Marketing & Growth
Real Estate Operations
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
SALES REPRESENTATIVE / CUSTOMER SERVICE REPRESENTATIVE / AUDIT CLAIMS
2PH Travel / 2VN Travel
Apr 2024 - Dec 2025
Job Responsibilities:
Managed outbound sales and handled customer inquiries for travel services Processed and audited customer claims with high accuracy Maintained detailed client records and follow-ups Provided professional support to international clients Consistently met sales and quality targets
OUTBOUND SALES REPRESENTATIVE / APPOINTMENT SETTER / BUSINESS DEVELOPMENT
Stark BPO Services
Aug 2016 - Mar 2024
Job Responsibilities:
Generated and qualified leads through outbound calls Scheduled appointments for clients and sales teams Built strong rapport with prospects and customers Updated CRM systems with accurate customer data Recognized as a consistent top performer across multiple accounts
OUTBOUND SALES REPRESENTATIVE / APPOINTMENT SETTER
Tele-net Corp.
Oct 2015 - Aug 2016
Job Responsibilities:
Conducted cold calls and follow-ups Assisted clients with product inquiries Achieved daily call and conversion targets
Quick Stats
Certifications
Education
Bachelor's Degree
Lake Lanao College
2023 - 2024