Discover Full-Time Remote Professionals Worldwide

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I am an Operations Virtual Assistant and Customer Support Specialist with over five years of experience supporting U.S.-based businesses across home services, property management, field services, e-commerce, and nonprofit organizations. I help businesses stay organized by managing customer inquiries, scheduling appointments, coordinating service requests, following up with leads, and keeping daily operations running smoothly. My experience goes beyond appointment setting. I've monitored job schedules, coordinated with owners and technicians, tracked jobs through completion, and handled cancellations, rescheduling, and customer updates when needed. I am comfortable working in high-volume, multi-account environments, handling inbound and outbound calls, documenting customer interactions, and following account-specific procedures. I have also supported after-hours operations, including urgent requests and escalation. My background includes order processing, payment and donation support, billing inquiries, and administrative tasks that require accuracy, confidentiality, and attention to detail. I am familiar with tools such as GoHighLevel, Markate, [link hidden], Google Workspace, Slack, and other business management platforms. I work independently, communicate clearly, and take ownership of tasks from start to finish. My goal is to help business owners spend less time managing routine operations while ensuring customers receive timely, professional support.

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I’m Julieth, a reliable and organized Virtual Assistant from Tanzania who enjoys helping people and businesses stay organized, keep things moving, and get work done properly. My experience combines virtual assistance, administrative support, CRM management, customer communication, research, social media management, and basic business automation. I work with tools such as Salesforce, Airtable, [link hidden], Google Workspace, Microsoft Office, Zapier, and Make. I’m comfortable learning new tools and adapting to different workflows depending on what a business needs. One experience that shaped the way I work was my previous remote AI project. I joined the project in an entry-level role, but within just two months, I was promoted to a Quality Analyst position because of the quality of my work, attention to detail, analysis, and the way I took responsibility for the tasks assigned to me. That experience taught me something important: ownership matters. I believe that when I take responsibility for a task, I should not only complete it, but make sure it is done carefully, accurately, and to the best of my ability. I also learned to ask questions when something is unclear, look for solutions instead of waiting for problems to grow, and take pride in delivering quality work. As a Virtual Assistant, I can support you with administrative tasks, data entry, internet research, email and calendar management, document organization, CRM updates, customer follow-up, social media support, Google Workspace tasks, and simple workflow automation. I’m comfortable working independently and communicating with remote teams. I understand that a good Virtual Assistant is not just someone who completes a task, you need someone you can trust to take ownership, follow through, pay attention to details, and keep you informed. My goal is to become a dependable extension of your team and give you more time to focus on the parts of your business that need your attention.

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I am a CPA qualified Accountant and Bookkeeper with a Bachelor’s degree in Finance and practical experience in accounting, bookkeeping, accounts payable and receivable, reconciliations, receipting, cash management, and financial reporting. I also have experience in customer support and AI training, giving me strong analytical, communication, problem solving, and technology skills. I am detail oriented, reliable, adaptable, and committed to delivering accurate, high-quality work while maintaining confidentiality and professionalism.

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Customer Experience and Administration professional with over 9 years’ experience within the customer service, client management and remote administration sectors. Wide knowledge of handling large volumes of customer queries via phone, email, live chat and social media channels. Resolving complex issues, keeping accurate records and managing day-to-day operations. I am highly experienced in managing a team, monitoring performance, tracking KPIs, creating reports and working collaboratively with other departments. I have managed a team of 10 administrative staff. Also extremely organized, detail orientated and flexible. I am a strong communicator, problem solver and able to manage multiple tasks simultaneously. I am conversant in working independently in fast paced remote environments.

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Reliable and tech-savvy virtual professional with hands-on remote experience in digital marketing, content management, and sales pipeline support. Adept at using Odoo for email and WhatsApp campaign management, designing marketing materials, and maintaining accurate, organized data systems. Combines strong communication skills with technical proficiency in Python, SQL, HTML/CSS, and web tools to support business operations efficiently from anywhere. Known for accuracy, consistency, and self-direction in fully remote work environments.

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Annlidya here, an Executive Assistant and Operations Partner based in Nairobi, Kenya, with over three years of hands-on remote experience supporting founders, CEOs and leadership teams across technology, BPO, creative and startup environments. I manage tasks, think ahead, build systems and make sure the people supported can lead with full clarity and confidence. My background in Economics gives me a natural edge when it comes to assessing priorities, spotting inefficiencies and making decisions that actually serve the bigger picture. trained through Athena's executive support program and ALX Africa's virtual assistance track and hold a Global Business Mentorship credential focused on leveraging AI in global business environments. What I bring to a role goes well beyond the basics. handle complex calendar management and scheduling optimization, executive inbox management and correspondence, meeting preparation, agenda development and AI-assisted meeting summaries, project coordination and task tracking across distributed teams, CRM management and pipeline integrity, financial reconciliation, expense tracking, invoice monitoring and subscription audits, travel coordination including multi-city itineraries, visa requirements, accommodations and cultural briefings, SOP creation and internal documentation, workflow automation, research and market intelligence, executive reporting and presentation preparation, stakeholder communication and relationship management, event planning and coordination, knowledge base development, onboarding systems design and cross-functional operations support. The results are measurable, reduced calendar conflicts by 30%, maintained a 95% on-time action item completion rate, saved executives an average of 10 or more hours every week and cut screening timelines from 21 days to 5 days using an AI-assisted hiring pipeline also improved financial forecast accuracy from 70% to 98%, automated onboarding from 10 days down to 48 hours and reduced manual task time by 20% through custom Zapier automations. The tools work with daily span the full spectrum of modern executive support. For productivity and communication, Google Workspace, Microsoft Office Suite, Slack, Microsoft Teams, Zoom, Google Meet, Loom and Notion. For project management I work across ClickUp, Asana, Trello, [link hidden], Basecamp, Motion, Airtable, Linear and Jira. On the CRM and sales side HubSpot, Salesforce, Zoho CRM, Pipedrive and Airtable CRM. For financial administration QuickBooks, Xero, FreshBooks, Stripe, Expensify, Brex, Ramp and Wave. For automation and AI Zapier, ChatGPT, Claude, Gemini, Notion AI, [link hidden], [link hidden], Fathom and Perplexity. For travel TripIt, Wanderlog, [link hidden], Airbnb and Google Maps. For communication and marketing support Mailchimp, Buffer, Hootsuite, Canva, Grammarly, ConvertKit and Sprout Social also work with Calendly, SavvyCal, Miro, Confluence, Dropbox, OneDrive, LastPass, Superhuman and Missive. Available full-time for remote engagements globally and you can expect confidentiality, reliability and genuine ownership seriously in everything Outside of work, believe that how you rest is just as important as how you work. play the saxophone and find that music keeps me sharp, present and creative in ways that directly carry into how the way show up professionally also spend time in gardens and nature. It resets my thinking and keeps me grounded. Definitely bring that same calm, intentional energy into my work every day.

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Dedicated and reliable professional with experience in customer service, chat support, and virtual assistance. Skilled in clear communication, problem-solving, and delivering excellent customer experiences. Proficient in handling online chats, managing tasks efficiently, and creating engaging content through copywriting. Fluent in English and Swahili, with a strong commitment to professionalism, accuracy, and client satisfaction. Work Preferences Open to remote and flexible work opportunities in chat support, virtual assistance, and copywriting. Comfortable working independently or as part of a team, with a focus on meeting deadlines and maintaining high-quality results. Available for full-time or part-time roles, including evening and weekend shifts. Prefer roles that involve communication, customer interaction, and administrative support

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Highly organized and dependable Virtual Assistant and former Office Manager with a proven record of achievements in administrative operations and human resources. Experienced in managing end-to-end recruitment, payroll coordination, and digital record-keeping with a high level of accuracy. Exceptional at building professional relationships through clear communication and proactive problem-solving. Committed to helping companies scale by implementing structured workflows and maintaining peak efficiency in fast-paced remote environments.

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I'm an Executive Assistant who has been supporting US-based clients remotely since September [phone hidden]. I manage busy calendars, meetings and travel, keep inboxes and follow-ups under control, and make sure nothing slips through the cracks. I'm used to working across different time zones, so working US hours is not a problem for me. I also keep CRM records and trackers organized and handle outreach follow-ups. Before this, I did outbound calling and email outreach, and I worked in e-commerce operations and customer support, where I've kept a 95%+ satisfaction score. I'm calm, reliable and quick to learn new tools. I take ownership of my tasks, I'm careful with confidential information, and I like spotting a problem early and solving it before it becomes one. I have a finance degree and an ALX Virtual Assistant certificate.

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Customer service and administrative support professional with 7+ years of experience handling customer communications, appointment scheduling, follow-ups, estimates, and accurate record keeping for remote and US-based businesses. Confident communicating by phone, email, chat, and social media, with experience responding to inquiries, coordinating bookings, preparing service estimates, and keeping customer information organized. A dependable, proactive quick learner who follows instructions, handles customer concerns politely, and knows when to refer unusual requests to the client.

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Experienced Virtual Assistant with a background in customer service, sales support, real estate administration, lead management, CRM management, data entry, and appointment setting. I am highly organized, detail-oriented, reliable, and comfortable working independently in a remote environment. I communicate professionally, learn new tools quickly, and am committed to providing excellent customer service and supporting business operations.

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Results-driven E-Commerce Store Manager and Full-Stack Virtual Assistant with extensive experience managing multi-platform storefronts across Shopify, Etsy, Amazon, and eBay. Proven expertise in end-to-end store operations, advanced product research, active SEO optimization, inventory management, and print-on-demand fulfillment. Adept at leveraging creative design tools like Adobe Photoshop alongside technical workflows to scale online businesses and maximize organic traffic. Detail-oriented, highly adaptable, and committed to delivering exceptional operational efficiency and growth for global clients.

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E-commerce & Growth Marketing Consultant | D2C & B2C | Shopify, Amazon, CRO & Lifecycle Marketing I’m a CIM-certified digital marketing and e-commerce professional with 9+ years of experience across wellness, healthcare, and consumer electronics, including Hi-Lyte, My 1Health, and LG Electronics. My strength is connecting customer acquisition, the online shopping experience, and retention. I combine growth strategy with hands-on execution across storefront optimisation, performance marketing, CRM, SEO, and product launches, focusing on online sales, conversion, and marketing efficiency. I have worked with US consumer brands and across international markets, coordinating creative, development, product, sales and external partners to deliver campaigns and e-commerce projects. SELECTED EXPERIENCE AND IMPACT Hi-Lyte | E-commerce & Growth Marketing • Supported the Adapted Nutrition to Hi-Lyte rebrand, including a Shopify storefront overhaul, content migration and brand alignment. • Improved product-page conversion through layout, imagery and CTA optimisation, and supported strong Meta retargeting performance by aligning product pages with campaign creative. • Managed storefront merchandising and promotional experiences across product launches, seasonal campaigns, bundles, subscription offers and VIP initiatives. • Improved email deliverability through audience segmentation, database cleanup and platform migration, with subsequent work spanning Klaviyo campaigns and lifecycle automation. • Coordinated Shopify and Amazon fulfilment workflows, including SKU alignment, inventory coordination and subscription-order troubleshooting. My 1Health | Global Growth Marketing • Increased online sales by 26%, improved ROAS by 20% and grew organic traffic by 125% year over year. • Led acquisition strategy across paid media, SEO, content and partner channels, covering budget allocation, campaign optimisation and landing-page experimentation. • Developed segmented lifecycle programmes for onboarding, education, retention and reactivation. • Translated analytics, CRM and advertising data into performance reporting, forecasts and channel recommendations. LG Electronics East Africa | Digital Marketing & E-commerce • Managed digital commerce activity across 7 countries and 11 retail partners, covering product merchandising, channel campaigns and online go-to-market execution. • Increased “Where to Buy” clicks by 462% and conversion rate by 1,027%, with annual website traffic reaching 2.7 million. • Coordinated new product introductions and promotional campaigns across product, marketing, sales and retail partners. • Optimised product visibility and customer journeys across brand websites and retail e-commerce channels. CORE EXPERTISE • E-commerce strategy and management • Shopify storefront optimisation • Amazon marketplace management • Conversion rate optimisation • Paid acquisition • CRM and lifecycle marketing • Subscription programmes • Product launches and merchandising • SEO and content strategy • Analytics and attribution • Cross-functional project management PLATFORMS AND TOOLS Shopify, Klaviyo, Google Ads, Meta Ads, GA4, Google Tag Manager, Google Search Console, SEMrush, HubSpot and Mailchimp. I’m seeking e-commerce and growth marketing opportunities with D2C and B2C brands where online sales are a core revenue channel, particularly roles combining commercial planning, acquisition, storefront performance and customer retention.

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Ecommerce Operations & Digital Fulfillment Specialist with 5+ years of experience supporting end-to-end ecommerce operations, order fulfillment, inventory management, purchasing administration, and customer support across multi-channel retail environments. Proven expertise in managing order processing, purchase orders, supplier coordination, inventory reconciliation, returns, refunds, and shipment tracking while consistently meeting service level agreements (SLAs). Demonstrated success in reducing order cancellations by 15%, resolving fulfillment cases 25% faster, recovering 80%+ of lost-in-transit shipments without customer refunds, and maintaining 90%+ customer satisfaction through proactive communication and real-time shipment updates. Experienced with Mirakl, Zendesk, Fluent Commerce, Shippit, Odoo ERP, Magento and Shopify, with strong analytical skills in SQL, Power BI, and Excel to improve operational efficiency, optimize fulfillment workflows, enhance data accuracy, and support data-driven decision-making. Recognized for analytical problem-solving, attention to detail, process improvement, stakeholder management, and delivering exceptional customer experiences in fast-paced, remote environments.

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I am an independent freelancer who is highly committed and driven by results. My background in customer support is broad, as I have worked extensively in this area through voice, email, and live chat. The list of clients that I have supported is long; among them are flight reservation customers of well-known airlines like Spirit Airlines, financial inquiries as a financial representative for Verizon, and the executive support and dispatch departments, which implies smooth daily operations. Currently, I am a full-time customer service agent, where I mainly handle email and live chat. Along my way, I am also honing my skills through virtual assistant training to be more helpful in the areas of administrative, operational, and client-facing needs. My qualities include being flexible, customer-oriented, and able to work under pressure even in remote settings, which is why I enjoy such fast-paced environments.

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I am an experienced Virtual Assistant specializing in comprehensive administrative support, email management, and executive data handling. I bring advanced proficiency in managing complex inboxes, handling professional correspondence with zero errors, and keeping digital workflows organized. With over 5 years of professional corporate communications background, I possess a sharp eye for detail, strong organizational skills, and absolute reliability under pressure. I am fully equipped to streamline your daily administrative tasks, manage email scheduling seamlessly, and deliver exceptional support to keep your operations running smoothly.

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SOUND ADVICE BPO POSITION: SOLAR OPERATIONS MANAGER DATE: AUGUST 20, [phone hidden] TO MARCH 28, [phone hidden] JOB DESCRIPTION: • Develop and implement call center policies and procedures • Hire, train, and supervise call center staff • Monitor and analyze call center performance metrics to improve quality and productivity • Identify areas for operational improvement and develop strategies to address them • Ensure adherence to company and industry regulations and standards • Maintain positive relationships with clients and stakeholders • Prepare and present reports on call center operations to senior management • Devise ways to optimize procedures that employees are expected to follow during and between calls;. • Managed and led a team of appointment setters to generate qualified solar consultation appointments • Set and tracked KPIs including call volume, conversion rate, and appointment show rate • Developed and optimized call scripts, improving appointment booking conversion rates • Monitored team performance through call reviews, coaching, and real-time feedback • Oversaw CRM management, ensuring accurate lead tracking and timely follow-ups • Coordinated with sales and marketing teams to align lead quality and campaign performance • Implemented process improvements that increased team productivity and reduced lead response time • Generated daily and weekly performance reports to guide decision-making, Trained and onboarded new agents, improving ramp- up time and overall team efficiency BIZ SUPPORT SOLUTIONS BPO POSITION: BUSINESS DEVELOPMENT /OPERATIONS MANAGER DATE: JAN 20, [phone hidden] – JULY 18, [phone hidden] JOB DESCRIPTION: • Leads and communicates the Service Operations Strategy to team Leads and team members Strong interpersonal & influence management skills. • Knowledge of Client and end user requirement • Identify opportunities of improvement with in his Queue • Monitor the performance of the team leads, team members and new hires for his respective Queue. >Undertake one-on-one and group interactions to provide appropriate inputs. • Maintain continuous focus on process metrics, quality and cost and to escalate exigencies and non-compliances in respective Queue. • Provide functional support & direction on operational needs to the team leads and team members. Floor management, team rostering and intra-day management for 24/7/365 operations. COMPANY: TELPROS INC POSITION: OPERATIONS MANAGER DATE: June 5, [phone hidden] – SEPTEMBER 11, [phone hidden] JOB DESCRIPTION: • Make outbound calls to potential customers • Qualify leads and set appointments for sales team • Follow up with leads and ensure customer satisfaction • Maintain accurate records of calls and appointments in CRM system • Communicate effectively with team members and management • Meet or exceed weekly and monthly appointment setting goals • Stay up-to-date with product and service knowledge • Provide feedback to improve sales and marketing strategies

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E-Commerce & IT-Enabled Services (ITES) Specialist specializing in Shopify backend operations, administrative management, and digital automation. Core Capabilities: Shopify & Digital Asset Management: Store updates, product/inventory administration, and media catalog upkeep. Workflow Automation & IT Support: Implementing automated systems, operational troubleshooting, and data management. Asynchronous Operations: Independent task execution, cross-channel communication, and project tracking across remote teams.

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Skill professional with strong work ethic,reliability,and excellence communication abilities.A versatile and hardworking character.

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I am a creative Graphic Designer, UI/UX Designer, and Social Media Manager with professional experience in digital marketing, brand development, and content creation. I have experience managing multiple social media accounts across Facebook, Instagram, LinkedIn, and X, creating engaging marketing materials, designing user-friendly digital interfaces, and maintaining consistent brand identities. I am proficient in graphic design, Figma, Canva, social media strategy, content planning, digital advertising, website design, and AI-powered creative tools. I am also familiar with administrative support, data entry, research, and IT-related tasks. I am highly adaptable, detail-oriented, creative, and committed to delivering quality work within deadlines. I can work independently or collaboratively with international teams and am eager to contribute to business growth through effective digital solutions.

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