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Senior IT Project Manager and AI Data Quality Reviewer with over 20 years of experience leading complex technical projects, managing team operations, and auditing AI model performance. Certified PRINCE2 Practitioner and MCSE skilled in end-to-end project governance, workflow optimization, and high-impact technical delivery. Available immediately for remote or hybrid opportunities.

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I'm an AI-Era Operations Specialist and Executive Assistant with a rare combination of high-touch EA support and hands-on automation expertise. I help startups and lean teams run smarter by handling everything from calendar and inbox management to building end-to-end workflows in [link hidden], Zapier, and the OpenAI API. My background includes executive operations, client coordination, and AI integration, sharpened through ALX Africa training and real-world builds, such as a 9-module real estate data intelligence pipeline that automates property monitoring, lead tracking, and reporting with zero manual input. I'm equally comfortable drafting a critical email for a founder at 8 am and architecting a multi-step automation before noon. What makes me different is that I don't just support operations, I improve them. I spot inefficiencies, design systems to eliminate them, and document everything so nothing depends on memory. Whether you need a reliable EA who keeps things running or someone to build automations that give your team hours back every week, I bring both. If you're building something and need someone who understands both the people and technical sides of operations, I'm the person for the role.

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Annlidya here, an Executive Assistant and Operations Partner based in Nairobi, Kenya, with over three years of hands-on remote experience supporting founders, CEOs and leadership teams across technology, BPO, creative and startup environments. I manage tasks, think ahead, build systems and make sure the people supported can lead with full clarity and confidence. My background in Economics gives me a natural edge when it comes to assessing priorities, spotting inefficiencies and making decisions that actually serve the bigger picture. trained through Athena's executive support program and ALX Africa's virtual assistance track and hold a Global Business Mentorship credential focused on leveraging AI in global business environments. What I bring to a role goes well beyond the basics. handle complex calendar management and scheduling optimization, executive inbox management and correspondence, meeting preparation, agenda development and AI-assisted meeting summaries, project coordination and task tracking across distributed teams, CRM management and pipeline integrity, financial reconciliation, expense tracking, invoice monitoring and subscription audits, travel coordination including multi-city itineraries, visa requirements, accommodations and cultural briefings, SOP creation and internal documentation, workflow automation, research and market intelligence, executive reporting and presentation preparation, stakeholder communication and relationship management, event planning and coordination, knowledge base development, onboarding systems design and cross-functional operations support. The results are measurable, reduced calendar conflicts by 30%, maintained a 95% on-time action item completion rate, saved executives an average of 10 or more hours every week and cut screening timelines from 21 days to 5 days using an AI-assisted hiring pipeline also improved financial forecast accuracy from 70% to 98%, automated onboarding from 10 days down to 48 hours and reduced manual task time by 20% through custom Zapier automations. The tools work with daily span the full spectrum of modern executive support. For productivity and communication, Google Workspace, Microsoft Office Suite, Slack, Microsoft Teams, Zoom, Google Meet, Loom and Notion. For project management I work across ClickUp, Asana, Trello, [link hidden], Basecamp, Motion, Airtable, Linear and Jira. On the CRM and sales side HubSpot, Salesforce, Zoho CRM, Pipedrive and Airtable CRM. For financial administration QuickBooks, Xero, FreshBooks, Stripe, Expensify, Brex, Ramp and Wave. For automation and AI Zapier, ChatGPT, Claude, Gemini, Notion AI, [link hidden], [link hidden], Fathom and Perplexity. For travel TripIt, Wanderlog, [link hidden], Airbnb and Google Maps. For communication and marketing support Mailchimp, Buffer, Hootsuite, Canva, Grammarly, ConvertKit and Sprout Social also work with Calendly, SavvyCal, Miro, Confluence, Dropbox, OneDrive, LastPass, Superhuman and Missive. Available full-time for remote engagements globally and you can expect confidentiality, reliability and genuine ownership seriously in everything Outside of work, believe that how you rest is just as important as how you work. play the saxophone and find that music keeps me sharp, present and creative in ways that directly carry into how the way show up professionally also spend time in gardens and nature. It resets my thinking and keeps me grounded. Definitely bring that same calm, intentional energy into my work every day.

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Results-driven Virtual Assistant with 5+ years of remote support experience in B2B lead generation, executive and administrative support, recruitment coordination, and social media management. I generated 800+ warm leads for a cybersecurity company through personalized outreach, and I maintained a 90% immediate reply rate on LinkedIn messages. I have also managed CEO calendars and inboxes, screened resumes, scheduled interviews, assigned quotes, registered companies on bids, handled official paperwork, and created social media content. I work well with US-based clients across time zones, and I’m comfortable with night shifts, tight deadlines, and changing priorities. My tools include GoHighLevel, HubSpot, LinkedIn Sales Navigator, Canva, Outlook, Teams, and QuickBooks.

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Results-driven E-commerce and CRM Operations Specialist with experience in Shopify administration, customer support, fulfillment coordination, CRM management, workflow automation, and project coordination. Skilled in optimizing business processes, managing customer inquiries, resolving chargebacks and disputes, and maintaining accurate CRM pipelines using platforms such as Shopify, Zoho CRM, GoHighLevel, and Fulfillable. Proven ability to improve operational efficiency, support cross-functional teams, and deliver exceptional customer experiences in fast-paced remote environments.

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Results-driven Customer Service and Account Management Professional with hands-on experience supporting Amazon operations. Skilled in handling customer inquiries, order management, returns, refunds, cancellations, account troubleshooting, and resolving customer concerns. Experienced in handling compromised accounts, performing account recovery, and maintaining account security through proper verification procedures. Highly organized, detail-oriented, and adaptable, with strong communication and problem-solving skills. Capable of managing multiple tasks, working independently, and providing excellent customer support. Eager to apply my Amazon operations experience and technical knowledge as an Amazon Virtual Assistant.

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Experienced Client Support Specialist skilled in multi-channel support, CRM systems, and technical troubleshooting. Driven by a 98% first-contact resolution rate, I streamline operations and turn complex inquiries into seamless client experiences.

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I have solid experience as a B2B Sales Development Representative, along with roles as an appointment setter in real estate and trucking services. With 10 years in customer service across various industries, I bring strong communication skills and a proven ability to build lasting client relationships.

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Results-driven client success and operations professional with a strong background in executive communication, strategic relationship management, and operational coordination. Experienced in managing large client portfolios, improving service delivery processes, and supporting cross-functional teams to achieve measurable outcomes. Known for structured thinking, anticipatory problem solving, and building trusted partnerships with clients and stakeholders in fast-paced environments. Demonstrates strong adaptability and professionalism when working with international teams and remote collaboration systems.

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As a dedicated and results-driven Product Manager with a proven track record in the e-commerce sector, I specialize in guiding products from concept to successful launch and beyond, with a strong focus on the Shopify ecosystem. My expertise lies in developing and managing comprehensive product roadmaps, prioritizing features that align with business objectives, and leveraging data analytics to drive informed decision-making. I excel at cross-functional communication, translating complex technical requirements into clear, actionable plans for development teams, and articulating product vision to stakeholders. My analytical and solution-oriented approach, combined with a keen eye for detail and a deep understanding of customer empathy, ensures the delivery of impactful and user-centric e-commerce solutions. I am passionate about optimizing online store experiences and driving growth for Shopify merchants.

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I am a customer service, sales, and operations professional with nearly 10 years of experience supporting customers, driving sales performance, training teams, and improving business operations. Throughout my career, I have worked across different industries and roles, developing a well-rounded understanding of customer relationship management, sales strategies, team development, quality assurance, and operational support. My experience includes handling inbound and outbound sales, building customer relationships, resolving complex concerns, monitoring performance, coaching team members, and supporting new hire training from onboarding through production readiness. I have also worked closely with management to identify performance gaps, implement improvement plans, monitor key performance indicators, and ensure operational goals are achieved. My strongest skills include communication, problem-solving, adaptability, sales negotiation, relationship building, time management, leadership, and attention to detail. I am comfortable working independently in remote environments while maintaining accountability, productivity, and professionalism. What makes me a great hire is my ability to bring together customer service, sales, and operational experience. I don't simply focus on completing tasks; I look for ways to improve processes, create positive customer experiences, and contribute to the overall success of the business. I am a quick learner, highly adaptable, receptive to feedback, and willing to take ownership of challenges. I bring a strong work ethic, a growth mindset, and a genuine commitment to delivering results. I am confident that my experience, versatility, and willingness to learn will allow me to become a valuable and dependable member of your team.

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CPA-qualified (Parts I, II & III) accounting professional with nearly four years of experience in accounts receivable, billing, bookkeeping, and client support for U.S. and international clients. Skilled in QuickBooks Online, Xero, and Microsoft Dynamics 365, with 99%+ accuracy in invoicing, payment application, reconciliations, and collections follow-up. HIPAA-certified, with U.S. healthcare billing training covering insurance verification, claims, and denial management. Remote-native and experienced in handling 60+ daily client interactions by phone, email, and chat while maintaining a 98% quality rating. Available for the U.S, UK and AU business hours

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Results-driven Sales Development Representative with a strong foundation in customer service, CRM management, and cross-functional coordination. Experienced in managing client and prospect pipelines using Salesforce and Zendesk, supporting the full sales cycle from first contact through follow-up, and serving as the first point of contact for clients. Recognized as a Subject Matter Expert (SME) in a prior customer service role, where I trained and mentored new hires, led quality assurance reviews, and built process documentation that improved team consistency. Skilled at high-volume, fast-paced communication, objection handling, and reporting (Excel, Word, PowerPoint), with additional experience in AI training data support and online writing. Known for reliability, clear communication, and a proactive approach to keeping pipelines, deadlines, and customer relationships on track. Fluent in English and Kiswahili, seeking to bring strong CRM discipline and client-facing expertise to a growing sales or customer success team. Work Preferences * Job type: Full-time, open to Sales Development, Customer Success, Client Support, or Sales Operations roles * Work setting: Remote or hybrid preferred; remote. * Industries of interest: SaaS, outsourcing/BPO, tech-enabled services, customer experience * Availability: Immediate * Key strengths I bring: CRM proficiency (Salesforce, Zendesk), pipeline management, client relationship management, training and mentoring, process improvement, reporting and dashboards * Career goals: Looking to grow into a senior SDR, Account Executive, or Customer Success role with room to apply CRM, coaching, and process-improvement skills

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Motivated healthcare administration professional with 3 years of experience supporting clinical and operational functions in fast-paced healthcare environments. Proven ability to enhance office efficiency by streamlining workflows, improving scheduling accuracy by 25%, and maintaining 99% compliance with documentation and patient record standards. Skilled in patient relations, data management, and cross-functional coordination. Dedicated to improving organizational performance, supporting quality care delivery, and ensuring a seamless patient experience.

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Virtual Assistant with 8+ years of experience supporting business operations, customer communication, and administrative workflows across service, logistics, and e-commerce environments. Delivers measurable improvements in scheduling efficiency, response times, and task coordination through structured systems and proactive support. Experienced in managing high volume calendars, handling client communication across multiple channels, and maintaining organized digital workflows in fast paced settings. Known for improving turnaround times, reducing administrative bottlenecks, and ensuring seamless day to day operations for teams and stakeholders. Brings a detail oriented, tech enabled, and solutions driven approach, with the ability to operate independently in remote, globally distributed work environments

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Highly organized and results-driven professional with 10+ years of experience in executive assistance, customer service, logistics coordination, and administrative operations. Skilled in managing executive calendars, coordinating meetings and travel, handling customer inquiries, resolving service issues, coordinating logistics, maintaining accurate records, and supporting daily business operations. Proficient in Microsoft Office, Google Workspace, CRM systems, and task-management tools. Recognized for excellent communication, strong problem-solving abilities, attention to detail, multitasking, and the ability to manage competing priorities in fast-paced environments. Committed to delivering exceptional customer experiences, improving operational efficiency, and providing reliable executive and administrative support.

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Virtual Assistant and business operations professional with experience supporting business owners, executives, and remote teams. Brings a background in customer service and team leadership dating back to [phone hidden], including telecommunications support, escalations, team coordination, administrative support, lead research, reporting, and operational follow-through. Known for organized execution, clear communication, and taking ownership of day-to-day responsibilities.

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Results-driven Operations & Customer Success Professional with 4+ years of experience in travel, tourism, and administrative operations. Proven ability to manage client relationships, coordinate projects, drive business growth, and deliver exceptional customer experiences in fast-paced environments. Skilled in operations management, customer support, sales, and stakeholder engagement. Adept at working remotely using digital tools to improve efficiency, streamline processes, and support global teams.

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I am a customer-focused banking professional currently working as a Service Centre Agent in a bank contact center, where I handle both inbound and outbound calls. I have experience assisting customers with their enquiries, addressing concerns, promoting products and services, and building positive customer relationships. I enjoy interacting with people, understanding their needs and helping them find suitable solutions. I am adaptable, a good communicator and committed to providing excellent customer service while contributing to customer satisfaction and retention.

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Detail-oriented Executive Assistant, Operations & Administrative Support Professional, and Real-Time Analyst with over six years of experience supporting executives, business operations, and high-performing teams in fast-paced environments.Proven expertise in executive calendar and inbox management, stakeholder communication, workforce coordination, reporting, data analysis, and administrative operations. Experienced in transcription and documentation, with a strong ability to produce accurate, confidential, and well-structured records while maintaining exceptional attention to detail.Recognized for exceptional organizational skills, sound judgment, and the ability to manage competing priorities while delivering efficient, high-quality support that enhances executive productivity and operational excellence

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