Customer/ Sales Associate Operations Support | TrainerCustomer/ Sales Associate Operations Support | Trainer
Genevieve
$1,500
per month
($9/hour)
Profile Description
I am a customer service, sales, and operations professional with nearly 10 years of experience supporting customers, driving sales performance, training teams, and improving business operations. Throughout my career, I have worked across different industries and roles, developing a well-rounded understanding of customer relationship management, sales strategies, team development, quality assurance, and operational support. My experience includes handling inbound and outbound sales, building cus...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Specialized Skills
Software Development
Sales & Business Development
Real Estate Operations
Marketing & Growth
Human Resources
Finance & Accounting
E-commerce & Marketplace
Design & Creative
Data & Analytics
Customer Success
Virtual Assistance & Admin
Work Experience
Sales Specialist | Sales Operations Support (Remote)
Homeaglow
Nov 2024 - Oct 2026
Job Responsibilities:
Supported sales operations and agent performance through daily coaching, productivity monitoring, and performance reporting. Managed high-volume outbound sales, lead follow-ups, and customer relationship management while consistently working toward sales targets. Assisted with team leadership, quality assurance, process compliance, and workflow improvements to drive conversions and team efficiency...
Social Media Manager | OF Chatter | Admin Assistant | Sales Customer Support (Non-voice) (Remote
Elite Management
Apr 2024 - Oct 2024
Job Responsibilities:
Manage and grew the model’s online presence by handling chats, creating and scheduling content, managing social media accounts providing admin support, and offering non-voice customer service. Drove engagement, increased subscriber retention, and ensured smooth day-to-day operations.
Sales Associate Operations Support/ Rewards and Recognition | Trainer II | Customer/Technical Support Representative
Concentrix Philippines (Dish Network)
Aug 2019 - Apr 2024
Job Responsibilities:
Led end-to-end new-hire onboarding, advisor training, and leadership development. Supported new business launches, mentored trainers and operations leaders, and collaborated with clients and operations teams on performance updates. Analyzed KPIs, prepared reports, coached advisors, and implemented action plans to improve results. Experienced in applicant validation, quality calibration, nesting su...
Technical/Customer Support Representative
VXI Global Holgings (AT&T)
May 2017 - Aug 2019
Job Responsibilities:
Attended to customer technical issues and transaction requests. Built relationships with clients to maintain the highest level of customer satisfaction and retain their business. Handled escalated concerns and convinced customers to keep their services when they submitted cancellation requests.
Market Research Interviewer
SSI ( Survey Sampling International )
Sep 2014 - Apr 2017
Job Responsibilities:
Conduct structured surveys and interviews on topics like politics, healthcare, and real estate, ensuring accurate data collection and respondent comfort. Built rapport to encourage honest feedback, maintained detailed notes, and upheld data integrity and privacy standards. Analyzed responses, summarized insights, and reported findings to support organizational decision-making and service improveme...