Hussein

Executive Assistant, CX Specialist Support,Real Time Analyst

Hussein

ID Verified
850/mo
Nairobi , Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Detail-oriented Executive Assistant, Operations & Administrative Support Professional, and Real-Time Analyst with over six years of experience supporting executives, business operations, and high-performing teams in fast-paced environments.Proven expertise in executive calendar and inbox management, stakeholder communication, workforce coordination, reporting, data analysis, and administrative operations. Experienced in transcription and documentation, with a strong ability to produce accurate, ...

Skills & Expertise

Customer Success

ZendeskAdvanced
LiveChatAdvanced
Customer.ioAdvanced

Data & Analytics

Finance & Accounting

NetSuiteIntermediate

Virtual Assistance & Admin

CalendlyAdvanced
NotionAdvanced
Data EntryAdvanced
AsanaIntermediate
TrelloIntermediate
Monday.comIntermediate
BasecampIntermediate

Sales & Business Development

B2B SalesIntermediate
B2C SalesIntermediate
Lead GenerationIntermediate
Cold CallingIntermediate
Linkedin OutreachIntermediate

Work Experience

Real Time Analyst

CCI Global

Jul 2024 - May 2026

Excel (Advanced)Statistical AnalysisPower BITechnical Support

Customer Service Specialist

CCI Global

Sep 2022 - May 2024

Job Responsibilities:

Provided on-site customer support across high-volume inbound calls. Resolved customer issues efficiently while maintaining high quality assurance scores. Maintained accurate customer records and documentation. Demonstrated adaptability working with shifting schedules and performance targets. Actively incorporated feedback to improve productivity and service delivery.

Phone SupportLiveChatEmail SupportLive Chat SupportCustomer.io

Executive Assistant

The Dass Law Firm

Jun 2021 - Aug 2022

Job Responsibilities:

Managed inbox, prioritizing emails and drafting professional responses. Coordinated executive calendars, meetings, appointments, and scheduling conflicts. Arranged domestic and international travel, including flights, accommodation, transport, visas, and travel itineraries. Prepared meeting agendas, presentations, and meeting minutes while tracking follow up actions. Liaised with stakeholders, cli...

NetSuiteExcel (Advanced)Calendar ManagementExecutive Assistant ServicesMeeting CoordinationTravel PlanningCalendlyDocument ManagementEmail ManagementNotion

Quick Stats

Age28 years
GenderMale
English LevelFluent
ID VerificationVerified
Portfolio
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