virtual assistant, customer suppor, admin,procurementvirtual assistant, customer suppor, admin,procurement
lillian
ID Verified$2,000
per month
($11/hour)
Profile Description
Results-driven client success and operations professional with a strong background in executive communication, strategic relationship management, and operational coordination. Experienced in managing large client portfolios, improving service delivery processes, and supporting cross-functional teams to achieve measurable outcomes. Known for structured thinking, anticipatory problem solving, and building trusted partnerships with clients and stakeholders in fast-paced environments. Demonstra...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
E-commerce & Marketplace
Finance & Accounting
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
senior customer relation
meridian acceptances limited
Jul 2023 - Apr 2025
Job Responsibilities:
Championed check-off loans, salary loans, and LPO financing Managed over 150 active client accounts by implementing structured follow-up systems and accurate documentation practices, increasing retention and repeat business
customer service representative
majorel kenya
Aug 2021 - Jun 2023
Job Responsibilities:
Surpassed productivity goals at Majorel Kenya by effectively marketing company products and ensuring customer satisfaction. Implemented successful customer experience management strategies at Majorel, strengthening relationships, boosting retention, and minimizing churn.
Call center trainer
Oplay Kenya
Jan 2019 - Jul 2021
Job Responsibilities:
Designed and delivered structured training programs for over 20 call center agents within the fintech sector, strengthening productivity, process consistency, and service quality Negotiated repayment arrangements and managed high-volume client interactions, enhancing recovery rates while maintaining professionalism