CUSTOMER SUPPORT SPECIALIST & BUSINESS DEVELOPMENT PARTNERCUSTOMER SUPPORT SPECIALIST & BUSINESS DEVELOPMENT PARTNER

Key Achievements:

 Served as the primary point of contact for clients, delivering timely, professional assistance across phone, email,and live chat to resolve system inquiries, technical issues, and billing requests.  Troubleshoot software and product inquiries efficiently, managing billing adjustments and processing refunds in compliance with company policies.  Identified complex technical anomalies, software bugs, or high-priority client concerns, escalating them to senior specialist teams with detailed logs for rapid resolution.  Collaborated with the sales and implementation teams to guide new clients through account setup, system configuration, and initial onboarding to ensure smooth adoption.  Maintained precise, up-to-date client records, support tickets, and interaction histories within the CRM database to track recurring issues and maintain compliance.  Conducted proactive post-resolution follow-ups to ensure issue closure, verify client satisfaction, and maintain high standards of service delivery.  Built strong end-user trust by delivering clear, empathetic, and professional communication across all touchpoint

Key Achievements:

● Acted as first point of contact for U.S.-based clients and drivers, resolving day-to-day issues via phone and email in a remote, multi-shift support environment. ● Managed daily freight load data entry and maintained accurate, well-organized digital records for fast case retrieval. ● Created and dispatched invoices to clients and factoring companies, tracked payments in Excel, and followed up promptly to resolve discrepancies. ● Provided real-time shipment status updates to clients, proactively communicating issues and resolutions to maintain transparency and satisfaction. ● Coordinated with U.S.-based logistics teams to troubleshoot cargo-handling issues and ensure timely resolution. ● Maintained detailed filing and communication logs, supporting consistent documentation and follow-up on every case.

Key Achievements:

● Handled order processing, client communication, and delivery coordination, resolving client concerns via phone and email. ● Managed office finances, processing payments, deposits, and supplier transactions with high accuracy. ● Developed and maintained organized filing systems for client and financial records. ● Supported internal teams by ensuring timely completion of administrative tasks