Sales Development Representative|Customer Servive SpecialistSales Development Representative|Customer Servive Specialist
Elizabeth
ID Verified$800
per month
($5/hour)
Profile Description
Results-driven Sales Development Representative with a strong foundation in customer service, CRM management, and cross-functional coordination. Experienced in managing client and prospect pipelines using Salesforce and Zendesk, supporting the full sales cycle from first contact through follow-up, and serving as the first point of contact for clients. Recognized as a Subject Matter Expert (SME) in a prior customer service role, where I trained and mentored new hires, led quality assurance review...
Skills & Expertise
Skill Levels Explained:
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Customer Success
AI & Automation
Virtual Assistance & Admin
Work Experience
Sales Development Representative/ Administrator
Oasis Outsourcing
Jun 2025 - Jul 2026
Job Responsibilities:
* Served as first point of contact for clients and prospects, managing the full pipeline lifecycle from first outreach to follow-up using Salesforce and Zendesk. * Improved CRM data accuracy and follow-up consistency by standardizing notes and task-tracking processes across the pipeline, reducing missed follow-ups. * Streamlined scheduling and coordination across Outlook, Google Calendar, and CRM...
Customer Service Representative
CCI Global
Jun 2023 - May 2025
Job Responsibilities:
* Recognized as Subject Matter Expert (SME) on the team, acting as the go-to escalation point for complex customer issues and process questions. * Trained and mentored new customer service representatives, helping cut onboarding and ramp-up time by building their confidence with systems and workflows early. * Built out the team's knowledge base, creating process documentation that standardized res...
Quick Stats
Education
Bachelor's Degree
Mt. Kenya University
2022 - 2025