Tracy

Medical Virtual Assistant/ Executive Virtual Assistant

Tracy

ID Verified
1,000/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Motivated healthcare administration professional with 3 years of experience supporting clinical and operational functions in fast-paced healthcare environments. Proven ability to enhance office efficiency by streamlining workflows, improving scheduling accuracy by 25%, and maintaining 99% compliance with documentation and patient record standards. Skilled in patient relations, data management, and cross-functional coordination. Dedicated to improving organizational performance, supporting qualit...

Top Skills

Executive Assistant Services · 5 yearsData Entry · 4 yearsPersonal Assistant Services · 4 yearsResearch & Information Gathering · 4 yearsA/B Testing · 3 years

Skills & Expertise

Virtual Assistance & Admin

Executive Assistant ServicesExpert
Data EntryAdvanced
Research & Information GatheringAdvanced
Personal Assistant ServicesAdvanced
Calendar ManagementAdvanced
Travel PlanningAdvanced
Email ManagementAdvanced
Document ManagementAdvanced
Meeting CoordinationAdvanced
CalendlyAdvanced
AsanaAdvanced
NotionAdvanced
TrelloAdvanced
ClickUpAdvanced
Monday.comAdvanced
JiraAdvanced
BardeenBeginner

Specialized Skills

Medical BillingAdvanced
Medical TranscriptionAdvanced
Telehealth SupportAdvanced
OnboardingIntermediate
Employee RelationsIntermediate

Finance & Accounting

QuickBooksIntermediate
XeroIntermediate
BookkeepingIntermediate
Accounts Payable/ReceivableIntermediate

E-commerce & Marketplace

ShopifyIntermediate
Amazon FBAIntermediate
eBayIntermediate
Product Listing OptimizationIntermediate
Order ProcessingIntermediate
WordPressIntermediate
Inventory ManagementIntermediate
EtsyIntermediate

Design & Creative

CapCutAdvanced
CanvaIntermediate
WireframingIntermediate
User ResearchIntermediate
FigmaIntermediate
PrototypingIntermediate
SketchIntermediate
Adobe PhotoshopIntermediate
Adobe InDesignIntermediate
Social Media GraphicsIntermediate
Video EditingIntermediate
3D ModelingIntermediate
Adobe Premiere ProIntermediate
Adobe XDIntermediate

Data & Analytics

Google Analytics 4Advanced
A/B TestingAdvanced
Excel (Advanced)Intermediate
Google Sheets (Advanced)Intermediate

Customer Success

Email SupportAdvanced
Technical SupportAdvanced
Social Media SupportAdvanced
Live Chat SupportAdvanced
Phone SupportAdvanced
Lead ManagementAdvanced
Ticket ManagementAdvanced
Video SupportAdvanced
Customer.ioAdvanced
ZendeskIntermediate
LiveChatIntermediate

Content & Writing

Editorial Calendar ManagementIntermediate
CopywritingIntermediate
Email CopywritingIntermediate
Creative WritingIntermediate
UX WritingIntermediate
Blog WritingIntermediate

Marketing & Growth

Influencer OutreachAdvanced
Social Media AnalyticsAdvanced
Email MarketingAdvanced
ChatGPT for MarketingAdvanced
LinkedIn AdsAdvanced
Google AdsAdvanced
LinkedIn OptimizationAdvanced
HubSpotAdvanced
KlaviyoAdvanced
Google Tag ManagerAdvanced
Conversion Rate OptimizationAdvanced
HotjarAdvanced
TikTok AdsAdvanced
SEO (Technical & Content)Intermediate
Product HuntIntermediate
GoHighLevelIntermediate

Sales & Business Development

B2B SalesAdvanced
Lead GenerationAdvanced
Cold Email OutreachAdvanced
Warm Outreach & Appointment SettingAdvanced
Linkedin OutreachAdvanced
Account ManagementAdvanced
Zoho CRMAdvanced
SalesforceAdvanced
Cold CallingAdvanced
Hunter.ioIntermediate

AI & Automation

Claude/Anthropic APIAdvanced
ZapierIntermediate
AWS BedrockIntermediate
Prompt EngineeringIntermediate
Copy.aiIntermediate
GitHub CopilotIntermediate
PerplexityIntermediate

Work Experience

Medical Virtual Assistant

Birmingham Hospital

Jul 2025 - Present

Key Achievements:

Manage patient scheduling, communication, and records with precision and HIPAA compliance. Streamlined workflows and improved appointment accuracy across multiple providers. Praised for empathy, professionalism, and clarity in handling sensitive patient calls. Supported billing inquiries and insurance follow‑ups, enhancing patient satisfaction and efficiency.

Calendar ManagementMedical BillingExcel (Advanced)Research & Information GatheringMedical TranscriptionTelehealth Support

Health Services Manager

Thika Level 5 Hospital

Sep 2023 - Mar 2025

Key Achievements:

Supported front desk operations, patient registration, and scheduling for a busy hospital clinic. Maintained confidential patient records in compliance with healthcare standards. Assisted healthcare professionals with documentation, reporting, and coordination tasks. Gained exposure to clinical workflows and developed familiarity with medical terminology and EMR systems.

Meeting CoordinationMedical BillingExecutive Assistant ServicesDocument ManagementResearch & Information GatheringTelehealth SupportMedical Transcription

Quick Stats

Age23 years
English LevelFluent
Other Languages
EnglishFluent
ID VerificationVerified
Portfolio
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Certifications

HIPAA Compliance Certificate
Virtual Assistant Certificate
Health Services Management

Education

Certificate

ALX

2025 - 2026

Bachelor's Degree

Kenyatta University

2021 - 2025