Tevin

Virtual Assistant

Tevin

ID Verified
400/mo
Nairobi, Kenya
Looking for Full-time
10 hours/day
Availability: US / EU timezone

Profile Description

Virtual Assistant with 6 years of experience in e-commerce operations and customer support for U.S.-based online businesses. Proven track record in managing 15+ Shopify and Amazon Seller Central stores with 99.5% order accuracy and maintaining a 4.8/5 customer satisfaction rating across thousands of weekly inquiries by implementing streamlined workflows, automated fulfillment processes, and proactive inventory management. Skilled in Shopify, WooCommerce, and Zendesk, known for delivering reliabl...

Skills & Expertise

Virtual Assistance & Admin

Executive Assistant ServicesExpert
Personal Assistant ServicesExpert
Research & Information GatheringExpert
BardeenAdvanced
Calendar ManagementAdvanced
Email ManagementAdvanced
Document ManagementAdvanced
Meeting CoordinationAdvanced
CalendlyAdvanced
ClickUpAdvanced
JiraAdvanced
Monday.comIntermediate
Travel PlanningIntermediate
AsanaBeginner
LinearBeginner
BasecampBeginner
AirtableBeginner
CodaBeginner
TrelloBeginner
NotionBeginner
Data EntryBeginner

Customer Success

Live Chat SupportExpert
Email SupportExpert
FreshdeskAdvanced
Phone SupportAdvanced
Video SupportAdvanced
Social Media SupportAdvanced
ZendeskAdvanced
IntercomAdvanced
Help ScoutAdvanced
CrispAdvanced
LiveChatAdvanced
Customer.ioAdvanced
Technical SupportIntermediate
Lead ManagementIntermediate
Ticket ManagementBeginner

E-commerce & Marketplace

WooCommerceAdvanced
Amazon FBAAdvanced
EtsyAdvanced
eBayAdvanced
BigCommerceAdvanced
MagentoAdvanced
Shopify PlusAdvanced
TikTok ShopAdvanced
Facebook MarketplaceAdvanced
GumroadAdvanced
Medusa.jsAdvanced
Amazon Seller CentralAdvanced
Helium 10Advanced
ShopifyIntermediate
Product Listing OptimizationIntermediate
Inventory ManagementIntermediate
Order ProcessingIntermediate
DropshippingIntermediate
Print on DemandIntermediate
Marketplace SEOIntermediate
Product PhotographyIntermediate
GorgiasBeginner
Order FulfillmentBeginner
WordPressBeginner

Sales & Business Development

Sales Funnel ManagementAdvanced
Account ManagementAdvanced
Sales PresentationsAdvanced
Linkedin OutreachAdvanced
Warm Outreach & Appointment SettingAdvanced
B2B SalesIntermediate
B2C SalesIntermediate
Lead GenerationIntermediate
Cold CallingIntermediate
Cold Email OutreachIntermediate
Proposal WritingIntermediate
NegotiationIntermediate
SalesforceBeginner
PipedriveBeginner
Zoho CRMBeginner
Close.ioBeginner
CopperBeginner
Apollo.ioBeginner
ZoomInfoBeginner
Hunter.ioBeginner

AI & Automation

GitHub CopilotIntermediate
Jasper AIIntermediate
Copy.aiIntermediate
SoraIntermediate
PerplexityBeginner
VeoBeginner
HeyGenBeginner
MidjourneyBeginner
DALL-EBeginner
SynthesiaBeginner
Runway MLBeginner

Work Experience

E-commerce Operations Assistant

Shopify Experts Marketplace

Sep 2025 - Present

Job Responsibilities:

Managed 15+ Shopity and Amazon Seller Central stores for U.S.-based e-commerce clients, ensuring 99% uptime through proactive monitoring of store health, timely theme/plugin updates, and seamless cross-platform inventory syncing Processed 200+ orders weekly with 99.5% accuracy using Shopify Flow automation and real-time inventory tracking across 50+ SKUS, while optimizing product listings with SEO...

Calendar ManagementTravel PlanningEmail ManagementDocument ManagementExecutive Assistant ServicesResearch & Information GatheringPersonal Assistant ServicesCalendlyEmail SupportVideo Support

Customer Support Specialist

Upwork Inc

Aug 2024 - Aug 2025

Job Responsibilities:

Delivered premium customer support for 5+ U.S-based e-commerce brands via Zendesk and Freshdesk, managing 80+ tickets weekly across email and live chat channels with a 4.7/5 satisfaction rating. Resolved 150+ shipping, returns, and payment disputes monthly by investigating order histories, coordinating with fulfillment partners, and issuing refunds or replacements-reducing average resolution time...

Email ManagementTravel PlanningCalendar ManagementDocument ManagementMeeting CoordinationPersonal Assistant ServicesCalendlyExecutive Assistant ServicesMonday.comLive Chat Support

Virtual Assistant

Fiverr International Ltd.

Dec 2023 - Jul 2024

Job Responsibilities:

Managed data entry for 10+ client accounts, processing 100+ records weekly with 99% accuracy while generating weekly sales, inventory, and performance reports for client review. Coordinated schedules for 3+ remote teams across different time zones, scheduling 20+ meetings and deadlines weekly using Google Calendar and Trello to ensure seamless project workflow. Uploaded and maintained 200+ product...

Email ManagementCalendar ManagementDocument ManagementData EntryExecutive Assistant ServicesMeeting CoordinationPersonal Assistant ServicesCalendlyClickUpLive Chat Support

Social Media Marketing Assistant

Upwork

Jan 2022 - Dec 2023

Job Responsibilities:

Managed content calendars and scheduled 30+ posts weekly across Instagram, TikTok, and Facebook for online brands using Later and Meta Business Suite, ensuring consistent brand presence and a 95% on-time publication rate. Produced 50+ short-form video clips and carousel posts monthly using Canva and CapCut, driving a 35% increase in audience reach and 20% growth in engagement rate across all platf...

Email SupportVideo SupportLive Chat Support

Operations & Customer Success Assistant

Truelancer

Jun 2021 - Dec 2022

Job Responsibilities:

Supported day-to-day operations for 5+ e-commerce businesses and digital entrepreneurs, managing order processing, customer Inquiries, and inventory updates across Shopity and WooCommerce stores. Resolved 30+ customer inquiries weekly regarding order tracking, returns, exchanges, and account issues by investigating order histories and coordinating with fulfillment partners maintaining a 95% custom...

Live Chat SupportVideo SupportEmail SupportWooCommerceeBayShopify

Quick Stats

Age31 years
GenderMale
English LevelFluent
ID VerificationVerified

Education

Bachelor's Degree

Kenyatta University

2016 - 2021