Patricia

Versatile VA | CS, Admin, Dispatching, SMM

Patricia

ID Verified
1,500/mo
Batangas, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Hey there! I graduated Cum Laude in 2019 with a Bachelor of Arts in Communication and bring over 11 years of experience as a Virtual Assistant, delivering high-quality support to clients across various industries, including healthcare, events, dispatching, rentals, and e-commerce. My journey began in the client service, where I developed a deep understanding of client relations, problem-solving, and multitasking in fast-paced environments. Throughout my career, I’ve worn many hats — from Cust...

Skills & Expertise

AI & Automation

MidjourneyBeginner
DALL-EBeginner
PerplexityBeginner
Jasper AIBeginner
Copy.aiBeginner
ZapierBeginner
OpenAI APIBeginner

Content & Writing

Customer Success

Data & Analytics

Design & Creative

CanvaBeginner
CapCutBeginner

E-commerce & Marketplace

Finance & Accounting

Real Estate Operations

Sales & Business Development

Work Experience

Patient Service Representative

H&B Franchising, LLC

Jan 2023 - Nov 2025

Job Responsibilities:

Provide front-line support to patients, addressing appointment scheduling, service inquiries, and membership concerns. Manage patient records with accuracy and confidentiality, ensuring smooth daily clinic operations. Coordinate with chiropractors and staff to deliver efficient, patient-centered service. Handle billing, payment processing, and follow-ups to maintain seamless customer experie...

Virtual Assistant

Fête Furnishings & Manufacturing

Aug 2022 - Jul 2024

Job Responsibilities:

Specializes in table, chair, décor, and equipment rentals for events, catering to both corporate and personal clients. Respond to client inquiries and provide quotes promptly and professionally. Manage booking schedules, confirmations, cancellations, and follow-ups. Maintain an organized inventory of all rental equipment and décor items. Coordinate deliveries, pickups, and setup instructio...

Customer Service Representative

Grubhub

Jun 2019 - Jan 2024

Job Responsibilities:

Provided real-time support to customers, drivers, and restaurant partners via chat, email, and phone. Resolved order, payment, and delivery concerns with accuracy and empathy to ensure customer satisfaction. Monitored and tracked food deliveries to ensure timely fulfillment and issue resolution. Collaborated with cross-functional teams to improve service efficiency and user experience. Consist...

Vehicle Rentals & Travel VA

A&W Travel Solutions, LLC

Oct 2020 - Apr 2023

Job Responsibilities:

Handle client inquiries and reservations via email, chat, and phone. Manage vehicle availability calendars, confirmations, and cancellations. Prepare rental agreements, invoices, and process payments. Assist clients with travel planning, vehicle options, and recommendations. Monitor and maintain records of vehicles, schedules, and maintenance updates. Support marketing efforts through social...

Property Rentals VA

HomeSphere Property (London, Arkansas, United States)

Sep 2017 - Jan 2020

Job Responsibilities:

Respond to client inquiries via email, chat, or social media promptly and professionally. Assist with booking management, confirmations, cancellations, and follow-ups. Maintain property listings across platforms, ensuring accurate descriptions, photos, and availability. Coordinate with property owners and cleaning/maintenance teams to ensure readiness for rentals. Prepare contracts, invoices,...

Event Coordinator

Conceptualized Events Management

Jan 2014 - Jun 2019

Job Responsibilities:

Virtual Assistance & Client Service Delivered exceptional client and attendee support through phone, email, and in-person communication. Handled inquiries, bookings, and event-related concerns with professionalism and efficiency. Coordinated with internal teams to ensure smooth event execution and client satisfaction. Managed databases, maintained accurate client records, and supported post-ev...

Quick Stats

Age28 years
GenderFemale
English LevelFluent
Other Languages
EnglishFluent
ID VerificationVerified
Portfolio
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Certifications

Certified Outstanding Customer Service Representative

Education

Bachelor's Degree

Batangas State University

2015 - 2019