Operations Virtual Assistant | Dispatcher & Customer SupportOperations Virtual Assistant | Dispatcher & Customer Support
Frances
ID Verified$1,500
per month
($9/hour)
Profile Description
I am an Operations Virtual Assistant and Customer Support Specialist with over five years of experience supporting U.S.-based businesses across home services, property management, field services, e-commerce, and nonprofit organizations. I help businesses stay organized by managing customer inquiries, scheduling appointments, coordinating service requests, following up with leads, and keeping daily operations running smoothly. My experience goes beyond appointment setting. I've monitored job sc...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Real Estate Operations
Sales & Business Development
Virtual Assistance & Admin
Marketing & Growth
Work Experience
CSR-VA
Contact Automation LLC
Apr 2023 - Nov 2026
Job Responsibilities:
Provided virtual assistance and customer support for multiple U.S.-based businesses across legal services, property management, home services, field services, and other service-based industries. Managed high-volume inbound communications, screened inquiries, identified customer needs, and ensured requests were handled according to client-specific workflows. Supported law firms handling personal...
Personal Assistant | Administrative & Customer Support Coordinator
Aria Exterior Cleaning
Mar 2026 - Sep 2026
Job Responsibilities:
• Provided remote administrative and operations support for a U.S.-based exterior cleaning company serving residential and commercial customers. • Managed customer inquiries through calls, SMS, and email, providing service information and coordinating requests. • Managed leads and conducted follow-ups with prospective customers to encourage bookings and convert estimates into scheduled jobs. •...