Virtual AssistantVirtual Assistant
Aubrey
ID Verified$1,000
per month
($6/hour)
Profile Description
Customer-focused professional with nearly 11 years of combined experience in customer support, technical support, sales, training, and virtual assistance. Skilled in chat, email, and phone support, CRM platforms, customer relationship management, issue resolution, and documentation. Adaptable, organized, and quick to learn new tools and processes, with a strong commitment to delivering excellent customer experiences and supporting business goals.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Marketing & Growth
Real Estate Operations
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Real Estate VA
Direct Client
Mar 2025 - Sep 2026
Key Achievements:
Provided virtual assistance to a real estate client by supporting lead management, referral tagging, and social media activities. Helped organize and track leads, maintain accurate records, and support online engagement through content-related tasks. Completed assigned administrative work with attention to detail and followed client instructions to help keep daily operations organized.
Trainer II
Concentrix
Mar 2016 - Feb 2025
Key Achievements:
Supported international customers by handling account, technical, and service-related inquiries through chat and other support channels. Promoted to Trainer II, where I facilitated training, coached team members, and created training materials, SOPs, FAQs, and process guides. Conducted quality reviews, supported knowledge checks, and helped improve communication, process compliance, and customer experience. Collaborated with internal teams to clarify processes and ensure consistent customer support.
Quick Stats
Certifications
Education
Bachelor's Degree
PLMAR
2014 - 2018