Katherine

Virtual Assistant, Architectural Drafter, Customer Service

Katherine

800/mo
Bacolod City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

• Administrative & Financial Support: Experienced as a Company Secretary handling employee payroll, utility logging, financial/income reporting, and reporting directly to company finance leadership. • E-Commerce & Virtual Assistance: Proven track record supporting e-commerce operations (Shopify, ShipStation, Salesforce, Gorgias), managing multi-channel customer inquiries (email, social media, SMS), and handling custom digital order layouts. • Architectural Drafting & Design: Holds a Bachelor...

Top Skills

Adobe Photoshop · 10 yearsExcel (Advanced) · 10 yearsGoogle Sheets (Advanced) · 10 yearsLive Chat Support · 7 yearsPhone Support · 7 years

Skills & Expertise

Customer Success

Live Chat SupportExpert
Phone SupportExpert
Ticket ManagementExpert
Social Media SupportExpert
Email SupportExpert
Technical SupportBeginner

Data & Analytics

Google Sheets (Advanced)Expert
Excel (Advanced)Expert

Design & Creative

Adobe PhotoshopExpert
Social Media GraphicsExpert
CanvaExpert

E-commerce & Marketplace

ShopifyExpert
Facebook MarketplaceExpert
Order ProcessingExpert
GorgiasExpert

Finance & Accounting

Financial ReportingBeginner
Payroll ProcessingBeginner

Human Resources

PayrollBeginner

Marketing & Growth

Email MarketingExpert
Meta Ads (Facebook/Instagram)Expert

Sales & Business Development

Cold Email OutreachExpert
Cold CallingExpert
SalesforceExpert

Specialized Skills

Online Course CreationAdvanced
Compensation & BenefitsBeginner

Virtual Assistance & Admin

Email ManagementExpert
TrelloBeginner

Quick Stats

Age38 years
GenderFemale
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ID VerificationNot verified

Education

Bachelor's Degree

La Consolacion College Bacolod

2005 - 2012

High-school

St. Scholastica's Academy Bacolod

2001 - 2005