Client Support Specialist, Quality Analyst, TeamLeadClient Support Specialist, Quality Analyst, TeamLead
Danna
$1,500
per month
($9/hour)
Profile Description
15 years of BPO experience supporting U.S.-based clients Customer service • quality • operations • documentation • reporting • follow-up About Me A practical support professional with a strong operations mindset. I’m Danna Katrina Gregorio, a results-driven Client Support Specialist with over 11 years of experience in fast-paced, high-volume BPO environments. My background spans customer support, client communication, quality assurance, team leadership, collections, reporting, and account suppor...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Design & Creative
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Client support specialist
tsi
Jun 2018 - Present
Job Responsibilities:
ClientSupport / QualityAnalyst / Team Lead 2018-Present Handled daily communication with U.S. clients and internal teams Conducted call audits and followed up on client concerns via email Monitored performance metrics and provided feedback to improve lead quality Created reports that supported client outreach and lead retention strategies
Collection Specialist
Alorica
Jun 2017 - Dec 2017
Job Responsibilities:
ClientSupport / QualityAnalyst / Team Lead 2018-Present Handled daily communication with U.S. clients and internal teams Conducted call audits and followed up on client concerns via email Monitored performance metrics and provided feedback to improve lead quality Created reports that supported client outreach and lead retention strategies
Technical and Customer Service Support
Amazon and Startek
Jan 2012 - Dec 2014
Job Responsibilities:
Responded to customer inquiries via chat, email, and phone Escalated client issues appropriately and upsold relevant services