Production Support & Payroll Assistant | Technical SupportProduction Support & Payroll Assistant | Technical Support
Keannu
$1,500
per month
($9/hour)
Profile Description
With over six years of experience in the industry, I excel in providing clear, concise, and empathetic communication, an essential skill in achieving high customer satisfaction. I’m experienced in managing high-volume workloads, often handling 4–5 chats and emails simultaneously while maintaining efficiency and accuracy. I consistently focus on delivering excellent service and achieving high CSAT (customer satisfaction) scores. My strengths include clear communication, adaptability, and a pro...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Virtual Assistance & Admin
Work Experience
Production Support and Payroll Assistant
Everyset
Apr 2025 - Sep 2026
Key Achievements:
● Assisted Casting Directors in processing call sheets from production companies. ● Handled high-volume inquiries via phone, chat, and text, supporting background actors with booking and production-related questions. ● Onboarded production projects onto the platform on behalf of Account Managers and Casting Directors. ● Processed Cast Clearances, E-Verification, and completed I-9 Verifications for background actors. ● Analyzed and resolved background actor requests through phone, live chat, and email, consistently meeting SLA requirements. ● Demonstrated strong technical proficiency by troubleshooting complex issues, making quick decisions, and explaining solutions in clear, non-technical terms while managing Zendesk tickets. ● Investigated and resolved payment discrepancies and payment status inquiries using the JP Morgan platform and internal databases.
Quick Stats
Certifications
Education
Bachelor's Degree
Philippine State College Of Aeronautics
2014 - 2018