Ecommerce and Logistics Specialist

FRANCIS

ID Verified
1,200/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Logistics, Procurement and Operations Professional with experience supporting supply chain activities, inventory management, customer service, operational coordination and digital business operations. Skilled in coordinating procurement processes, managing inventory records, monitoring stock movements, supporting customer onboarding, resolving enquiries and maintaining accurate operational documentation. Experienced in supporting digital financial service operations through Equitel Desk Support ...

Top Skills

Dropshipping · <1 yearEmail Support · <1 yearInventory Management · <1 yearLive Chat Support · <1 yearLiveChat · <1 year

Skills & Expertise

E-commerce & Marketplace

TikTok ShopBeginner
ShopifyBeginner
DropshippingBeginner
Order ProcessingBeginner
Order FulfillmentBeginner
Inventory ManagementBeginner

Customer Success

Ticket ManagementBeginner
Email SupportBeginner
Live Chat SupportBeginner
Social Media SupportBeginner
ZendeskBeginner
LiveChatBeginner

Work Experience

Order Management Specialist

Berton Furniture Kenya

Apr 2026 - Present

Job Responsibilities:

● Managed end-to-end processing of 500+ sales orders monthly across multiple sales channels, overseeing manual and automated orders from intake to fulfilment, ensuring 98% order accuracy and timely delivery through effective order management, shipment coordination and delivery monitoring. ● Resolved 30+ non-standard order exceptions monthly by investigating root causes, coordinating corrective act...

Order ProcessingOrder FulfillmentInventory Management

Marketing & Customer Service Assistant

Equity Bank Kenya

Jan 2025 - Mar 2026

Job Responsibilities:

● Supported the onboarding of 200+ new customers, coordinating account-opening processes, verifying customer information and ensuring accurate documentation for a seamless customer experience through effective customer communication and account management. ● Maintained 100% compliance with established banking procedures, AML and KYC requirements through careful document verification and accurate o...

Email SupportZendeskLiveChatLive Chat SupportSocial Media Support

procurement intern

County Assembly of Tharaka Nithi, Kenya

May 2024 - Sep 2024

Job Responsibilities:

● Conducted daily stock-taking and inventory verification, maintaining 100% inventory record accuracy and strengthening stock accountability. ● Managed inventory documentation using S13 forms, ensuring 100% compliance with procurement and stores documentation procedures. ● Supported the receipt, inspection, and recording of 200+ deliveries, ensuring timely inventory updates and accurate stock re...

Inventory ManagementOrder FulfillmentOrder Processing

Quick Stats

Age23 years
English LevelFluent
ID VerificationVerified

Certifications

procurement and logistics management