Customer Success & Account Management SpecialistCustomer Success & Account Management Specialist
Balansag
$900
per month
($5/hour)
Profile Description
Customer Service, Account Management, and Business Operations professional with nearly 5 years of experience across BPO, client relations, and technology-driven businesses. Experienced in handling inbound and outbound calls, managing customer concerns, promoting products and services, conducting client follow-ups, and maintaining accurate CRM records. Skilled in building rapport, understanding customer needs, recommending suitable solutions, and delivering positive customer experiences. Confiden...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Design & Creative
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Account Executive / Client Operations Coordinator
Splace BPO
Aug 2025 - Present
Job Responsibilities:
Support daily business operations, client relations, fundraising campaign management, and digital marketing initiatives for a fundraising technology company serving schools, nonprofits, youth sports organizations, and community groups. Key Responsibilities: •Manage client communications and provide administrative and operational support to clients, representatives, and internal teams. •Assist wit...
Intake Specialist & Case Advocate
Splace BPO
Feb 2025 - Aug 2025
Job Responsibilities:
•Conducted structured client intake interviews for individuals pursuing gaming addiction-related legal claims. •Gathered, reviewed, and verified sensitive personal, medical, and legal information while maintaining strict confidentiality. •Evaluated preliminary case eligibility based on established legal intake criteria. •Documented client statements, case details, and supporting information accura...
Customer Service & Dispatch
Choice Home Warranty
Oct 2022 - Nov 2024
Job Responsibilities:
•Assisted homeowners with service requests, warranty inquiries, and concerns regarding their home warranty coverage. •Handled inbound calls, addressed customer complaints, and provided timely resolutions to service-related issues. •Coordinated service requests between customers, contractors, and technicians to ensure efficient scheduling and dispatch. •Worked closely with the dispatch team to loca...
Customer Support Specialist
VXI Global Holdings
Jan 2022 - Aug 2022
Job Responsibilities:
Assisted customers with AT&T Mobility inquiries, billing concerns, account management, and technical support. •Handled inbound customer calls, resolved service-related issues, and provided appropriate solutions. •Promoted and recommended mobile plans, devices, upgrades, and additional services to meet customer needs. •Processed sales transactions, service changes, and account updates while maintai...
Quick Stats
Education
Bachelor's Degree
Santo Tomas College of Agriculture, Sciences and Technology
2019 - 2022