Customer Success Manager | Administrative OperationsCustomer Success Manager | Administrative Operations
Vince
ID Verified$1,200
per month
($7/hour)
Profile Description
Client and customer support specialist with 6+ years of experience in multi-channel communication, data accuracy, and workflow optimization. Skilled in spreadsheets, CRMs, and task management tools, with proven success in streamlining processes, creating SOPs, and enhancing operational efficiency. Adept at delivering humanized messaging, managing high-volume accounts, and fostering team collaboration to improve customer experiences and organizational outcomes.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Specialized Skills
Virtual Assistance & Admin
E-commerce & Marketplace
Human Resources
Marketing & Growth
Real Estate Operations
Sales & Business Development
Work Experience
Customer & Admin Support (E-commerce Team)
Podpac Pty Ltd. Au
Mar 2024 - Feb 2026
Job Responsibilities:
Customer Order Management / Client support (Sales, Accounting and Stock Management) Managing Social Media Accounts (Facebook, Instagram, Tiktok, Youtube ) Email and Chat Support via Gorgias, Gmail and Outlook and various platforms Managing Customer Review via Feefo, JudgeMe, Stamped, Disqus and Amazon Task Managament via Asana
Inbound Sales & Customer Support Specialist
Stratosphere Technology Inc.
Aug 2023 - Jan 2024
Job Responsibilities:
Managed the inbox for Customer Service Department Created Templates for the Customer Service Team Collaborated in creating a Knowledgebase tool for an SaaS platform Responding to customer requests (Technical or Account related concerns) via Email and Live chat Field Inbound Sales requests / Follow up on sales opportunities. Various Administrative Tasks
Customer Success Representative
DCX
Feb 2022 - Jul 2023
Job Responsibilities:
Manages inbox of onshore Customer Service Representative (US) Data entry for new orders for Account Executives. Communicating Information about pricing, features availability and updates to the Account Executives. Communicating information to Billing and Accounts payable - ( For Invoice processing ) Promptly responding to Account Executives and Supplier inquiries. Sending Information needed by bot...
Team Leader Trainee / Subject Matter Expert
Concentrix
Mar 2020 - Feb 2022
Job Responsibilities:
Provides daily updates from the program to the team members Time card keeping for all team members and discuss and distributes task for the team members Observe and provide feedback and coaching regarding agents skills and behavior. Providing Team updates & feedback with the Operations Manager/s Assisting new hires on the on boarding process from training to production. Handled Customer complaints...
Customer Service Representative
Concentrix
Apr 2019 - Mar 2020
Job Responsibilities:
Handling high volume Inbound calls resolving client and customer concerns for car rentals needs. Trained and applied knowledge based information to efficiently provide resolution to client needs to convert inquiry calls into sales. Upsell whenever an opportunity arises to help increase revenue for the account. Processed orders for Macy ' s Online ordering system. (E-commerce website