Virtual Assistant / Customer Service RepresentativeVirtual Assistant / Customer Service Representative
Gelyn
ID Verified$1,400
per month
($8/hour)
Profile Description
Customer service and accounting support professional with over 8 years of experience across fintech, e-commerce, insurance, and finance. Spent nearly five years at PayPal as a Customer Service Representative and Team Lead, then moved into remote support roles handling disputes, claims, returns, and replacements for US-based clients. Most recently worked as an Accounting Virtual Assistant for a US insurance company, managing bank reconciliations, receipts, invoices, and disbursements. Also has in...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
E-commerce & Marketplace
Finance & Accounting
Virtual Assistance & Admin
Work Experience
Accounting Assistant
Granite Insurance Brokers
Nov 2023 - Nov 2026
Job Responsibilities:
Process and record vendor invoices, receipts, and payments accurately and on time Prepare and process disbursements, including payment requests and approvals Perform monthly bank reconciliations and resolve discrepancies Post journal entries and maintain accurate general ledger records Reconcile accounts payable and receivable and follow up on outstanding items Match source documents (invoices, re...
Customer Service / Team Leader
ePerformax Contact Center
Jan 2019 - Oct 2023
Job Responsibilities:
Handle inbound calls, chats, and emails, resolving customer concerns accurately and within service targets Investigate and resolve account issues, disputes, claims, refunds, returns, and replacements Explain policies and procedures clearly and de-escalate upset or complex cases Document every interaction thoroughly in the ticketing or CRM system Meet or exceed KPIs such as quality scores, response...