Cedie

Customer Support/E-commerce Specialists/Virtual Assistant

Cedie

ID Verified
1,200/mo
Tagum City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

If you are feeling overwhelmed by a never-ending to-do list, overflowing inboxes, and daily operational tasks pulling you away from growing your business ? you are not alone. Many entrepreneurs, especially in e-commerce, struggle to balance admin work with scaling and strategy. That is where I come in. I am a General Virtual Assistant with strong e-commerce experience ([link hidden]), here to take operational pressure off your shoulders so you can focus on what truly moves the needle ? sales, ...

Skills & Expertise

E-commerce & Marketplace

ShopifyBeginner
Product Listing OptimizationBeginner
Order ProcessingBeginner
DropshippingBeginner
Inventory ManagementBeginner
GorgiasBeginner
Facebook MarketplaceBeginner
Amazon FBABeginner
WordPressBeginner

Content & Writing

Blog WritingBeginner
Editorial Calendar ManagementBeginner
Product DescriptionsBeginner

Finance & Accounting

QuickBooksBeginner
XeroBeginner
Budget ManagementBeginner
BookkeepingBeginner

Design & Creative

CanvaBeginner
CapCutBeginner
Social Media GraphicsBeginner

Data & Analytics

Google Analytics 4Beginner
Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner

Customer Success

Email SupportAdvanced
Ticket ManagementAdvanced
Live Chat SupportIntermediate
Phone SupportIntermediate
Social Media SupportIntermediate
Technical SupportIntermediate
ZendeskIntermediate
LiveChatIntermediate

Sales & Business Development

Lead GenerationIntermediate
Cold Email OutreachIntermediate
B2C SalesIntermediate
Cold CallingBeginner
SalesforceBeginner
PipedriveBeginner
NegotiationBeginner

Work Experience

E-commerce Account Manager / VA

Strolox Business

Dec 2024 - Present

Job Responsibilities:

E-commerce Account Manager / VA Strolox Business (2024–2025) Managed end-to-end e-commerce operations, supporting daily business performance. Created and optimized SEO-focused product listings and descriptions, improving discoverability and conversions. Conducted competitor and product research to identify winning products and pricing strategies. Monitored inventory levels and stock analysis,...

ShopifyDropshippingFacebook MarketplaceProduct Listing OptimizationInventory ManagementAmazon FBAOrder ProcessingGorgiasProduct DescriptionsEditorial Calendar Management

General Virtual Assistant

Harmony Home Medical

Dec 2023 - Dec 2024

Job Responsibilities:

General Virtual Assistant Harmony Home Medical (2023–2024) Generated and qualified high-intent leads, supporting consistent business growth. Provided administrative and data entry support, ensuring clean, reliable records. Managed email marketing campaigns, improving open rates and customer communication. Scheduled and organized social media content, maintaining a consistent brand presence....

ShopifyProduct Listing OptimizationInventory ManagementOrder ProcessingGorgiasBlog WritingProduct DescriptionsMeta Ads (Facebook/Instagram)Semrush/AhrefsKlaviyo

Customer Support/Supervisor

InfoCentrale Business and Management

Jan 2021 - Dec 2023

Job Responsibilities:

Supervisor / Customer Support VA InfoCentrale Business & Management (2021–2023) Developed and implemented sales quota strategies that improved team performance and consistency. Built and maintained structured customer databases and spreadsheets, improving data accuracy and accessibility. Managed high-volume email and phone support, maintaining fast response times and high customer satisfaction...

WordPressSocial Media GraphicsCanvaLive Chat SupportExcel (Advanced)Email SupportTechnical SupportTicket ManagementPhone SupportZendesk

Quick Stats

Age24 years
GenderMale
English LevelFluent
Other Languages
EnglishFluent
ID VerificationVerified
Portfolio
🔒

Education

Bachelor's Degree

CMDI University

2020 - 2024