Customer Support/E-commerce Specialists/Virtual AssistantCustomer Support/E-commerce Specialists/Virtual Assistant
Cedie
ID Verified$1,200
per month
($7/hour)
Profile Description
If you are feeling overwhelmed by a never-ending to-do list, overflowing inboxes, and daily operational tasks pulling you away from growing your business ? you are not alone. Many entrepreneurs, especially in e-commerce, struggle to balance admin work with scaling and strategy. That is where I come in. I am a General Virtual Assistant with strong e-commerce experience ([link hidden]), here to take operational pressure off your shoulders so you can focus on what truly moves the needle ? sales, ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
Content & Writing
Marketing & Growth
Finance & Accounting
Design & Creative
Data & Analytics
Customer Success
Sales & Business Development
Work Experience
E-commerce Account Manager / VA
Strolox Business
Dec 2024 - Present
Key Achievements:
E-commerce Account Manager / VA Strolox Business (2024–2025) Managed end-to-end e-commerce operations, supporting daily business performance. Created and optimized SEO-focused product listings and descriptions, improving discoverability and conversions. Conducted competitor and product research to identify winning products and pricing strategies. Monitored inventory levels and stock analysis, preventing stockouts and over-ordering. Coordinated logistics tracking and supplier communication, ensuring smooth order fulfillment. Launched and managed Facebook & Instagram ad campaigns, supporting traffic and sales growth. Handled customer service operations, maintaining brand trust and customer satisfaction.
General Virtual Assistant
Harmony Home Medical
Dec 2023 - Dec 2024
Key Achievements:
General Virtual Assistant Harmony Home Medical (2023–2024) Generated and qualified high-intent leads, supporting consistent business growth. Provided administrative and data entry support, ensuring clean, reliable records. Managed email marketing campaigns, improving open rates and customer communication. Scheduled and organized social media content, maintaining a consistent brand presence. Wrote blogs and marketing copy aligned with brand tone and SEO best practices. Delivered customer support services, resolving inquiries efficiently and professionally. Executed SEO backlinking activities to improve website visibility and rankings. Designed basic marketing graphics, supporting promotions and social media posts.
Customer Support/Supervisor
InfoCentrale Business and Management
Jan 2021 - Dec 2023
Key Achievements:
Supervisor / Customer Support VA InfoCentrale Business & Management (2021–2023) Developed and implemented sales quota strategies that improved team performance and consistency. Built and maintained structured customer databases and spreadsheets, improving data accuracy and accessibility. Managed high-volume email and phone support, maintaining fast response times and high customer satisfaction. Set up email automation flows for subscribers, reducing manual follow-ups and increasing engagement. Supported management with process organization and workflow optimization, improving day-to-day operations.
Quick Stats
Education
Bachelor's Degree
CMDI University
2020 - 2024