Virtual Assistant

Roy

500/mo
Philippines
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

I also have more than 5 years of experience in customer service roles, especially in the ecommerce industry. I assist customers with placing orders, checking order status, tracking shipments, processing replacements or refunds, and other customer inquiries. It also includes upselling technique experience in customer service that enhanced client value while maintaining high satisfaction ratings. I also have experience supporting customers in technical aspects with firm and quality service for mo...

Top Skills

Phone Support · 6 yearsOrder Fulfillment · 5 yearsAsana · 2 yearsCalendar Management · 2 yearsEmail Support · 2 years

Skills & Expertise

Customer Success

Phone SupportExpert
Email SupportIntermediate
Ticket ManagementIntermediate
Live Chat SupportIntermediate
Technical SupportIntermediate
ZendeskBeginner

E-commerce & Marketplace

Order FulfillmentExpert
ShopifyBeginner
GorgiasBeginner

Virtual Assistance & Admin

Calendar ManagementIntermediate
AsanaIntermediate
Data EntryBeginner

AI & Automation

PerplexityIntermediate
VeoBeginner
Workflow AutomationBeginner

Quick Stats

Age39 years
English LevelConversational
ID VerificationNot verified