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Administrative and Virtual Support Professional with experience in property management, prospect scheduling, follow-up coordination, email management, administrative support, customer service, employee mentoring, and training coordination. Experienced in organizing schedules, maintaining accurate property information, managing communications, and supporting day-to-day operations with professionalism and attention to detail.

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I have several years of experience in customer service, sales and retention, and learning and development. I previously worked as a Learning Specialist, where I handled training, coaching, and creating learning materials and modules. I also have experience supporting healthcare and financial accounts and currently have experience in sales and customer retention. Throughout my career, I’ve worked with different tools and platforms such as Shopify, UltraCart, Recharge, ShipBob, Intercom, Aircall, CXone, Hubstaff, Microsoft Teams, Outlook, Zoom, Google Sites, and other CRM and customer support tools. I also enjoy doing creative work using Canva. I can create simple websites, presentations, training materials, learning modules, invitations, and other digital content. I’m currently looking for a remote opportunity where I can use my experience in customer service, sales, retention, training, and content creation. I’m comfortable learning new systems and tools, working independently, and communicating with customers and team members in a remote setup.

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I'm a Learning & Development specialist with almost 3 years of experience designing training systems from the ground up. I currently own the full training and certification curriculum for a remote staffing company, having trained 93 team members and certified 8 into leadership roles. Before that, I trained 2,000+ sales agents and 40 team leaders at a large outsourcing company. I'm also a Claude prompt engineer, building AI-assisted tools and workflows on the side, including an app I designed and built end to end. I'm comfortable working independently with minimal supervision, and I bring a data-driven approach to everything I build.

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Customer service and executive assistant professional with experience in supporting logistics operations, client communication, and administrative coordination. I am skilled in managing inquiries, scheduling appointments, handling inbox correspondence, and maintaining organized workflows to ensure smooth day-to-day operations. I have expertise in logistics support, including shipment coordination, document tracking, dispatch assistance, and communication with clients and stakeholders. Additionally, I am proficient in lead generation, cold calling, and email marketing to enhance outreach and promote business growth. I am detail-oriented, reliable, and comfortable working in remote environments where efficiency, accuracy, and clear communication are essential.

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As a proactive self-driven professional, I bring over 5 years of experience in delivering exceptional client and customer services as a supervisor and a representative in the Western Region. I excel in sales offering, providing clear and comprehensive communication to effectively meet and exceed company objectives. I continuously received several recognitions throughout my career. My results-oriented and solution focused approach consistently aims to surpass organizational standards.

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Results-driven Medical Biller & Coder with 2+ years of remote experience in medical coding, claims management, and revenue-cycle optimization. Proficient in ICD-10-CM, CPT, and HCPCS coding with a proven track record of reducing denials by 25% and increasing clean claim submissions by 18%. Leveraging 7+ years of administrative and customer service experience, I combine precision, compliance, and proactive communication to deliver exceptional billing performance in fast-paced, virtual settings. Eager to bring my expertise to a forward-thinking healthcare team to boost efficiency, maximize reimbursements, and improve customer satisfaction.

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[phone hidden]–[phone hidden] | [link hidden] – Freelance Non-Voice VA; handled administrative tasks, email management, data entry, and customer support [phone hidden] | Amazon – Virtual Assistant / Sales Representative; product research, listing, and sales support [phone hidden] | VPIEMCO – Lead Generation Specialist; handled prospecting, client outreach, and data management

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Marketing Specialist and Graphic Designer with 15 years of experience building brands. Skilled in visual identity, digital/print materials, and data-driven marketing strategies. Proven track record in designing high-impact presentation decks, leading teams, and driving client growth.

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**My Background & Value:** Prior to this role, I worked as a Process Trainer for a telecommunications customer service team (Verizon). In that position, my primary focus was helping customers understand and maximize their services. One of my proudest professional moments was leading an initiative to retain loyal customers, where I managed complex concerns and significantly improved customer satisfaction. I leverage tools like Google Workspace and Excel to track performance, analyze trends, and tailor solutions specifically to your needs. This analytical foundation strengthens my ability to communicate clearly, adapt quickly, and deliver truly client-focused results. **How I Can Support Your Business:** As your Assistant, I bring a strong attention to detail to ensure your day-to-day operations run seamlessly. I can support you in the following areas: Inbox and Calendar Management Research and Analytics Social Media Management Billing and Invoicing **A Little About Me:** When I'm not helping businesses thrive, I enjoy fashion and music! These passions help me stay creative, focused, and highly adaptable in fast-paced work environments.

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Bachelor of Science in Information Technology graduate with 10 years of experience working remotely as a Virtual Assistant, along with hands-on experience in web design, customer service, sales, lead generation, cold calling, and administrative support. My IT background has developed my technical and problem-solving skills, while my years of remote work have taught me how to work independently, communicate effectively, manage priorities, and consistently deliver quality work. I’m also familiar with various digital tools, CRM platforms, AI tools, and web technologies, and I’m comfortable learning new systems quickly. I’ve handled different types of work throughout my career, including outbound prospecting, qualifying leads, appointment setting, customer support, CRM management, data entry, web-related tasks, and follow-ups. My experience as a Solar Panel Cold Caller also strengthened my ability to communicate with prospects, handle objections, identify opportunities, and turn conversations into qualified leads. What I can bring to your company is more than experience. I bring reliability, adaptability, strong communication, attention to detail, and a genuine willingness to learn and improve. I understand that every company has its own processes, and I’m comfortable taking direction, learning the system, and eventually working independently with minimal supervision. I’m not looking for just another job—I’m looking for an opportunity where I can use my experience, technical background, and work ethic to help the company save time, improve its processes, support its customers, and achieve its goals. I’d welcome the opportunity to prove what I can bring to your team.

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I've been in the BPO industry for 10 years, and I worked as a customer service representative for US and UK accounts. I handled customers' queries through phone calls, chat, and email. I am well versed in software tools like Filemaker, Textline, Outlook, Salesforce, iComs, Ring Central, Filevine, Domo, Zoom, Hubstaff, Shopify, Avaya Onex, and Voice over Internet Protocol (VoIP) systems. I am HIPPA trained and certified. I was with the US and AUS healthcare accounts and was promoted twice, first as an account supervisor, handling escalations and complaints. Second, as a process and product trainer, I trained new hires. I also handled prior authorization, pre-determination, appeals, claims and benefits, insurance verification, and appointment setting.

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I'm a Subject Matter Expert and Technical Support Professional with 6+ years of experience turning frontline problems into lasting process improvements by applying my IT knowledge to operational challenges. As the primary escalation point for customer service teams, I identify root causes behind recurring issues, build solutions using my technical and systems knowledge, and translate them into documented processes, coaching, and quality improvements that raise team performance. I combine a technical foundation in systems administration, hardware/software diagnostics, SQL, and software development with strong customer-facing judgment to close the gap between what customers need and what technical systems can deliver.

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Need someone who can take work off your plate and get things done? I’m a results-driven BPO professional with 7+ years of experience in customer service, sales, training, quality assurance, and administrative support. I’ve worked in fast-paced environments where attention to detail, communication, problem-solving, and the ability to work independently are essential. As a BPO Trainer and Quality Audit Specialist, I manage training classes, evaluate performance, provide coaching, prepare reports, and present operational updates to clients. My sales and customer service experience has also strengthened my ability to build rapport, manage leads, handle customer concerns, and turn conversations into positive results. I’m highly adaptable and comfortable learning new tools, systems, and processes. Give me a task I haven’t done before, and I’ll research, learn, and find the best way to get it done. If you’re looking for a reliable, proactive, and detail-oriented professional who can communicate well, learn quickly, and treat your business with the same level of ownership as you do—I’d love to be that person on your team.

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Business Development and Revenue Operations professional with 8+ years of experience driving B2B growth, managing strategic accounts, building sales pipelines, and developing long-term client relationships across financial services, fintech, and global executive operations. I have originated and closed $2.5M+ in structured deals, managed a $150M+ investment portfolio, and currently oversee service delivery and relationship growth across 30+ global clients and operational stakeholders. My experience combines sales with execution. I build and manage CRM pipelines, identify growth and cross-sell opportunities, improve customer retention, coordinate cross-functional teams, and create workflows that keep commercial operations moving. I am comfortable working directly with founders, executives, institutional clients, and high-net-worth stakeholders across North America, Europe, the Middle East, and Africa. I work remotely using tools including Salesforce, HubSpot, Notion, Asana, Google Workspace, Claude and n8n, and I am comfortable operating independently across international time zones. I am best suited to remote Business Development, Account Management, Revenue Operations, Partnerships, Customer Growth, or Business Operations roles where I can combine commercial judgment, relationship management, and operational execution to drive measurable growth.

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I have over 5 years of experience doing cold calling as part of my sales and business development roles. My experience includes prospecting, identifying decision-makers, qualifying leads, handling objections, and setting appointments with potential clients. I have experience selling and promoting different B2B services and solutions. At Wishpond, I promoted an all-in-one marketing platform that included lead generation, email marketing, landing pages, marketing automation, and digital marketing solutions. I also have experience promoting AI business solutions and operational strategy services, as well as lead generation and appointment setting services. At this stage, I’m looking for a long-term opportunity where I can use my sales experience, continue developing my skills, and contribute to a company’s growth. I’m reliable, motivated, and ready to bring my experience to a new team.

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Versatile and results-driven professional with extensive experience bridging operations, team development, and data-driven support. Proven track record as a Real Estate Virtual Assistant managing end-to-end closing logistics, combined with deep expertise as a Corporate Trainer designing instructional curriculum and upskilling teams. Adept at leveraging CRM tools, advanced data tracking, and exceptional stakeholder management to optimize workflows, improve organizational performance, and drive business growth.

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Experienced Team Leader and Virtual Assistant with a strong background in customer service, team management, CRM workflows, and administrative support. I help businesses stay organized, improve daily operations, and deliver excellent customer experiences.

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Results-driven professional with nearly a decade of experience in the business process Outsourcing (BPO) industry and 6 years of specialized expertise in property management. Proven track record across both short-term and long-term rental operations and e-commerce with extensive experience handling customer service, high-level escalations, administrative tasks, and sales coaching. Adaptable and goal-oriented leader skilled in bridging the gap between tenant, guest, and maintenance communications to optimize property performance and service delivery and world-class customer support.

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Turning Prospects Into Qualified Leads that Convert. Your pipeline is only as strong as the data powering it. Bouncing emails, stale LinkedIn profiles, and generic outreach don't just waste time; they hurt your sender reputation. I help fast-growing businesses, agency founders, and sales teams skip the manual grunt work and go straight to booking meetings with high-value targets. By combining advanced web scraping with modern AI tools and strict manual verification, I deliver prospect lists that actually convert. My expertise involves: □Precision Lead Generation: Finding exact decision-makers based on your ideal customer profile (ICP). No bulk guesswork, just highly targeted prospects. □Smart Web Scraping & Data Extraction: Pulling clean, structured data from across the web, directories, and social platforms. □100% Verified Emails: Eliminating bounces by cross-checking data through multi-step verification layers. □Deep Online Research: Uncovering company insights, market trends, and specific pain points to give your outreach an edge. □General VA & Workflow Support: Keeping your daily operations friction less, your files organised, and your data immaculate. Tech Stack & Toolkit Data & Lead Intelligence: Apollo, Hunter, LinkedIn Sales Navigator AI & Research Co-Pilots: ChatGPT, Claude, Gemini, Perplexity AI ( for deep market research and customising outreach angles) Operations in Workspace: Google Workspace, Google Sheets, Google Drive, MS Excel, MS Word Why Work With Me? High-quality, targeted leads, not random contact lists Verified email addresses to reduce bounce rates Well-organized spreadsheets that are easy to use Strong attention to detail and data accuracy Fast turnaround and clear communication Whether you need 500 qualified prospects, verified contact information, web research, or reliable virtual assistance to keep your business organized, I am committed to delivering accurate work that helps you reach the right people faster. Let's build your next list of quality leads and grow your business together.

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Experienced Operations Supervisor with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Sales Management, Offshoring, Public Speaking, Team Leadership, and Outsourcing. Strong operations professional with a Bachelor's degree focused in International Global Studies from San Beda College Alabang.

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