Virtual Medical AssistantVirtual Medical Assistant

Key Achievements:

• Manage 50+ daily client inquiries via phone, live chat, and email, ensuring accurate and timely support. • Handle bookings, refunds, and exchanges while maintaining excellent client communication and satisfaction. • Perform scheduling, data entry, and itinerary coordination using Apollo and Galileo systems. • Assist in developing streamlined travel support processes, reducing client resolution time by 20%. • Recognized for outstanding multitasking and professionalism in managing high-volume customer requests.

Key Achievements:

• Handled 80+ daily calls addressing client queries and medical billing concerns with accuracy and empathy. • Accurately assigned ICD-10-CM, CPT, and HCPCS codes based on provider documentation, maintaining a 98% coding accuracy rate. • Prepared, submitted, and tracked insurance claims through EHR/EMR systems, ensuring timely and compliant processing. • Conducted denial analysis and resubmissions, resulting in a 25% reduction in claims denials. • Scheduled 40+ daily appointments and coordinated calendars for patients and staff efficiently. • Suggested retention strategies that reduced cancellations by 6% and increased client loyalty. • Maintained HIPAA-compliant patient records and safeguarded sensitive data. • Contributed to faster reimbursement cycles by reducing A/R days by 12% through consistent follow-ups. • Achieved 85% customer satisfaction, surpassing the company's average by 15%. • Posted payments and adjustments, ensuring accurate patient account reconciliation.