Learning & Development Specialist, Claude Prompt EngineerLearning & Development Specialist, Claude Prompt Engineer

Key Achievements:

- Trained 93 Account Leads to date, 3 of whom were promoted to Assistant Operations Manager, and trained and certified 8 AOMs (including 1 additional AOM trained directly). - Crafted Masterclass training modules designed to improve operations team KPIs across certification cycles. - Evaluated and helped improve Standard Operating Procedures (SOPs) to strengthen team performance and consistency.- Developed comprehensive learning materials that streamlined the onboarding process and improved workflow adaptation for new leaders. - Fostered a culture of leadership excellence by implementing coaching strategies tailored to individual growth and team needs.

Key Achievements:

- Managed high-value client accounts with a 92% Client Retention Rate and a 5-star Assistant Satisfaction Score, reflecting outstanding service delivery and relationship management. - Coordinated with internal teams to drive seamless execution of services and exceed client expectations. - Delivered consistent results while maintaining clear, proactive communication with both clients and team members.

Key Achievements:

- Sold 100 units of Verizon Home Device Protect, consistently surpassing sales targets through consultative selling and product expertise. - Resolved an average of 24 technical support calls daily, ensuring quick and effective solutions for customer device issues. - Maintained a strong 4.7 Customer Satisfaction Rating, reflecting high-quality service and client trust. - Coached peers on sales techniques and technical troubleshooting, contributing to team-wide performance improvements.

Key Achievements:

- Spearheaded training programs for 2,000+ sales agents, 40 team leaders, 2 Operations Managers, and 1 Senior Operations Manager across multiple campaigns. - Enhanced sales performance by designing targeted learning sessions focused on product knowledge, customer engagement, and closing strategies. - Recognized for developing high-performing teams that contributed to sustained revenue growth and operational excellence.