Charisse

Virtual Assistant

Charisse

400/mo
Marilao, Philippines
Looking for Part-time
4 hours/day
Availability: US / EU / Asia timezone

Profile Description

Versatile and results-driven professional with extensive experience bridging operations, team development, and data-driven support. Proven track record as a Real Estate Virtual Assistant managing end-to-end closing logistics, combined with deep expertise as a Corporate Trainer designing instructional curriculum and upskilling teams. Adept at leveraging CRM tools, advanced data tracking, and exceptional stakeholder management to optimize workflows, improve organizational performance, and drive bu...

Top Skills

Coaching & Mentoring · 3 yearsCorporate Training · 3 yearsExcel (Advanced) · 3 yearsGoogle Sheets (Advanced) · 3 yearsLanguage Teaching · 3 years

Skills & Expertise

AI & Automation

Reinforcement LearningIntermediate
Data LabelingBeginner

Customer Success

Phone SupportAdvanced
Live Chat SupportIntermediate
Ticket ManagementIntermediate
Email SupportIntermediate
Technical SupportIntermediate
Lead ManagementIntermediate
LiveChatIntermediate
ZendeskBeginner
FreshdeskBeginner

Data & Analytics

Excel (Advanced)Advanced
Google Sheets (Advanced)Advanced

Design & Creative

Presentation DesignAdvanced
CanvaBeginner
CapCutBeginner

E-commerce & Marketplace

Order ProcessingIntermediate
Order FulfillmentIntermediate

Human Resources

TimekeepingAdvanced

Real Estate Operations

MLS ManagementIntermediate

Sales & Business Development

Lead GenerationBeginner
Cold CallingBeginner

Specialized Skills

OnboardingAdvanced
Corporate TrainingAdvanced
Technical TrainingAdvanced
Language TeachingAdvanced
Coaching & MentoringAdvanced

Virtual Assistance & Admin

Research & Information GatheringAdvanced
Calendar ManagementIntermediate
Email ManagementIntermediate
Document ManagementIntermediate
Meeting CoordinationIntermediate
Personal Assistant ServicesIntermediate
CalendlyIntermediate
Executive Assistant ServicesIntermediate
Data EntryIntermediate

Work Experience

Virtual Assistant / Closer

The Salas Team Realtors

Jul 2025 - Jun 2026

Key Achievements:

End-to-End Transaction Coordination: Successfully managed and facilitated full-cycle real estate closing logistics for The Salas Team Realtors, including scheduling, overseeing signatures, and coordinating final distributions. Document Accuracy & Compliance: Prepared, reviewed, and audited critical closing documents and statements with high precision, ensuring flawless recording and filing of deeds with local authorities. Workflow Efficiency: Maintained detailed transaction records while simultaneously managing agent inboxes and calendars, keeping day-to-day operations highly organized and reducing closing delays. Risk & Title Management: Conducted comprehensive title searches to ensure clear titles and coordinated insurance orders, effectively mitigating transaction risks prior to closing.

Phone SupportEmail SupportMLS ManagementCalendar ManagementEmail ManagementPersonal Assistant ServicesMeeting CoordinationDocument ManagementExecutive Assistant ServicesResearch & Information GatheringData Entry

Trainer

Concentrix PH

Sep 2022 - Jan 2026

Key Achievements:

Curriculum & Content Development: Designed and updated comprehensive instructional materials and interactive learning content aligned with departmental goals and evolving industry trends. High-Impact Program Delivery: Facilitated engaging training sessions using diverse, interactive methodologies to maximize learner retention and ensure the successful onboarding of new team members. Performance Optimization: Monitored and measured learning outcomes, continually refining program structures based on participant feedback and data-driven performance trends. Targeted Mentorship: Provided dedicated coaching and mentorship to training participants, reinforcing the practical application of skills to improve day-to-day operational performance. Cross-Functional Alignment: Partnered closely with subject matter experts and internal departments to ensure training initiatives accurately addressed skill gaps and supported core organizational objectives.

Reinforcement LearningPhone SupportTechnical SupportExcel (Advanced)Presentation DesignTimekeepingGoogle Sheets (Advanced)OnboardingCorporate TrainingCoaching & MentoringLanguage TeachingTechnical TrainingMeeting Coordination

Quick Stats

Age30 years
English LevelFluent
Other Languages
EnglishFluent
ID VerificationNot verified
Portfolio
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Education

Associate's Degree

Our Lady of Fatima University

2012 - 2018