Customer Service Representative, Virtual AssistantCustomer Service Representative, Virtual Assistant

I've been in the BPO industry for 10 years, and I worked as a customer service representative for US and UK accounts. I handled customers' queries through phone calls, chat, and email. I am well versed in software tools like Filemaker, Textline, Outlook, Salesforce, iComs, Ring Central, Filevine, Domo, Zoom, Hubstaff, Shopify, Avaya Onex, and Voice over Internet Protocol (VoIP) systems. I am HIPPA trained and certified. I was with the US and AUS healthcare accounts and was promoted twice, firs... See more