Training Manager & Team LeadTraining Manager & Team Lead
James
ID Verified$1,500
per month
($9/hour)
Profile Description
Results-driven professional with nearly a decade of experience in the business process Outsourcing (BPO) industry and 6 years of specialized expertise in property management. Proven track record across both short-term and long-term rental operations and e-commerce with extensive experience handling customer service, high-level escalations, administrative tasks, and sales coaching. Adaptable and goal-oriented leader skilled in bridging the gap between tenant, guest, and maintenance communications...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
AI & Automation
Data & Analytics
Design & Creative
E-commerce & Marketplace
Human Resources
Real Estate Operations
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Virtual Assistant Subject Matter Expert
TechVestor
Aug 2022 -
Job Responsibilities:
• Short-term Vacation and Long-term Rentals (Property Management) • The main focus of my role is to answer all booking inquiries in Airbnb and VRBO. I also Answer phone calls, perform multiple tasks, and monitor CCTVs. • Coordinate information in HOA, check leasing agreements, onboard and offboard properties and property owners. • Coordinate maintenance issues with property owners and source contr...
Training Manager & Team Lead
Goop Kitchen
Jul 2024 - Feb 2026
Job Responsibilities:
• Facilitate training for new hires. • Supervise team production and ensure everyone follows daily protocols. • Create SOPs and knowledge-based through G-Suite. • Coordinate orders with the kitchen team and 3rd party delivery partners. • Ensuring that our guest(s) are getting a world-class guest experience. • Conduct a series of coaching and mentoring to the team inclined to their needs turning we...
Executive Assistant, Maintenance Coordinator, And Guest Coordinator
Host-So-Simple
Sep 2019 - Aug 2022
Job Responsibilities:
• Short-term Vacation and Long-term Rentals (Property Management) • The main focus of my role is to answer all booking inquiries in Airbnb, VRBO, [link hidden] and TripAdvisor. • Check leasing agreements and onboard and offboard properties and property owners. • Coordinate maintenance issues with property owners and source trades, create cleaners rotation, review invoices and approvals • We use to...